Senior Learning Operations Manager
SAE International
Operations Analyst
New Charter Technologies
full-time
Posted on:
Location Type: Remote
Location: Remote • Colorado, Montana, Vermont, Wyoming • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 per year
Job Level
Mid-LevelSenior
Tech Stack
ERPETLSQL
About the role
- Analyze operational performance across New Charter’s 30+ operating companies, evaluating key business metrics such as capacity utilization, resource allocation, and project efficiency
- Develop and maintain advanced Power BI dashboards and analytics models that visualize KPIs, monitor trends, and enable data-driven decision-making across multiple business units
- Identify operational trends, risks, and opportunities by synthesizing data from multiple systems (e.g., PSA, ERP, CRM) to support executive and operating company leadership in improving efficiency and profitability
- Design and implement standardized reporting frameworks to create consistent, comparable operational insights across the platform
- Build benchmarking models to evaluate subsidiary performance against internal standards and best-in-class metrics
- Conduct forecasting and scenario modeling to project the impact of staffing, capacity, and service delivery changes on operational performance
- Partner with executive leadership and the Operational Success Team to prepare insights, presentations, and data-driven recommendations for business reviews and strategic planning sessions
- Collaborate with Finance, HR, and Technology teams to align and automate data sources, improve data integrity, and enhance reporting efficiency
- Support integration and onboarding efforts for newly acquired subsidiaries, ensuring their operational metrics and systems align with New Charter’s enterprise reporting standards
- Develop and document data governance best practices, ensuring consistent data definitions, quality controls, and transparency across the organization
- Lead ad-hoc analysis to investigate operational anomalies, assess process improvement initiatives, and support strategic decision-making by senior leadership
- Continuously refine KPIs and reporting methodologies to adapt to evolving business goals and operational priorities
Requirements
- Bachelor’s degree in Business Analytics, Operations Management, Finance, Economics, or a related field
- 3–5 years of experience in an operations, business intelligence, or analytics-focused role; ideally in a multi-entity or shared services environment
- Proven experience analyzing business operations and efficiency metrics such as capacity, utilization, and service gross margin (SGM)
- Demonstrated ability to translate complex data into clear, actionable insights for business stakeholders
- Advanced skills in Power BI, including DAX, data modeling, report automation, and dashboard design
- Strong working knowledge of Excel (Power Query, PivotTables, advanced formulas)
- Experience with SQL and data visualization best practices
- Familiarity with ERP, PSA, and CRM platforms such as ConnectWise, NetSuite, or Adaptive
- Understanding of data integration, ETL processes, and data quality management
- Experience developing standardized KPI frameworks and performance scorecards across multiple business units
- Background in financial or operational modeling, variance analysis, and business forecasting
- Knowledge of MSP or technology services industry metrics, including project profitability, resource capacity, and client utilization
- Strong presentation development skills, particularly for executive-level reporting
Benefits
- Growth and learning initiatives
- Employee benefits
- Company innovation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Power BIDAXdata modelingreport automationdashboard designExcelSQLdata integrationETL processesfinancial modeling
Soft skills
analytical skillscommunication skillspresentation developmentcollaborationproblem-solvingdata-driven decision-makingleadershipprocess improvementorganizational skillsadaptability
