Virtix Health

Manager

• Execute a comprehensive strategic account plan showing current state, target future state with timeline and an underlying plan to drive adoption and outcomes leading to renewals, expansion and advocacy for each customer
• Prepare and lead regular, recurring meetings, to include quarterly business and executive business reviews, demonstrating an understanding of the customer’s goals and effectively communicating the value delivered from Virtix Health’s products and services
• Execute adoption plans to increase utilization and engagement of Virtix Health's products and services
• Proactively identify risks to the customer achieving their stated goals and demonstrate influence in driving outcomes, both internally and externally
• Successfully manage renewal and growth opportunities with each customer, and identify expansion opportunities
• Build and foster senior-level relationships with the customer’s leadership and decision makers to solidify our partnership and commitment to the customer business
• Partner with customer stakeholders to understand their goals, provide guidance and recommendations to help them achieve desired outcomes
• Successfully identify and drive expansion opportunities with assigned customers across Virtix Health's complete portfolio of products and solutions
• Develop and maintain in-depth product knowledge and expertise regarding all Virtix Health’s products, services, and delivery processes, with emphasis on risk adjustment and clinical quality offerings used by Virtix Health’s customers
• Maintain compliance with Virtix Health's policies, procedures and mission statement
• Adhere to all confidentiality and HIPAA requirements as outlined within Virtix Health’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position

Manager, Payer Strategy – Success

Backend Engineer

• Design, develop, and maintain SQL Server databases hosted on AWS RDS, ensuring reliability, availability, and data integrity.
• Perform query and index performance tuning — analyze execution plans, identify bottlenecks, and implement optimizations to support production workloads.
• Conduct load testing to simulate high-traffic scenarios, interpret results, and drive schema or configuration improvements.
• Collaborate with application developers to review and improve database-facing code, stored procedures, functions, and views.
• Develop and maintain data models, schema designs, and documentation following best practices for normalization and scalability.
• Build and maintain ETL/ELT pipelines and data transformation workflows using Python or similar tooling.
• Participate in CI/CD pipelines for database change management, including scripted migrations and version-controlled deployments.
• Ensure all data practices comply with HIPAA regulations and internal data governance standards for handling PHI/PII.
• Monitor database health, capacity, and performance metrics; proactively address issues before they impact end users.
• Contribute to peer code reviews and help establish database development standards across the team

SQL Database Developer, AWS RDS

Communications

• Respond to inbound inquiries via phone, email, portal, and fax regarding WISeR cases and prior authorization requests.
• Provide clear, courteous updates on case status, next steps, and estimated turnaround times.
• Educate customers on submission options (portal, fax, alternate workflows) to help prevent delays in patient care.
• De‑escalate concerns professionally and route issues appropriately when escalation is needed.
• Review incoming requests for completeness and accuracy.
• Assist with documentation intake and routing to the appropriate WISeR queue.
• Identify submission issues related to NPI, PTAN, UTN, or enrollment details and communicate corrective guidance.
• Document all customer interactions accurately in internal systems.
• Collaborate with WISeR clinical, admin, and management teams to support timely case resolution.
• Escalate cases following established escalation guidelines when SLA or impact criteria are met.
• Track follow‑ups and ensure customers receive consistent and accurate information.
• Adhere to HIPAA and data privacy requirements when handling PHI and sensitive information.
• Follow internal policies and standard operating procedures (SOPs).

Communication Center Representative

Medical Billing and Coding

• Review, analyze and code patient medical records based on client specific guidelines for the project.
• Follow ICD-10-CM Coding Guidelines and interpret coding guidelines for accurate code assignment.
• Follow Risk Adjustment Data Abstraction Rules.
• Follow client/project specific guidelines.
• Will be required to maintain a quality score of 95% or higher.
• Will be required to maintain an ongoing productivity level based on project requirements.
• Ensure individual compliance with all privacy and security rules and regulations and commit to the protection of all Company confidential information, including but not limited to, Personal Health Information.

HCC Coding Specialist

QA Engineer

• Develop test strategies for new system functionality.
• Introduce and support use of automation tools and frameworks as needed for successful delivery.
• Collaborate with Product Management and Engineering teams, in an Agile/SCRUM environment, to develop a comprehensive set of tests.
• Implement automated tests for both functional testing (new functionality) and regression testing (existing functionality).
• Assist with manual and exploratory testing as needed for successful delivery.
• Analyze failed tests, produce reports, and manage defects using the defect tracking tool.
• Diagnose failures and gather comprehensive information to assist in defect resolution.
• Align conduct with the Company’s Code of Ethics and Business Conduct and support the Company’s Ethics and Compliance Program.
• Comply with all internal policies and procedures.
• Actively participate in Company provided training and education.

Senior QA Engineer

• Review medical records to abstract ICD-10 codes, specifically those that map to HCCs, RxHCCs, and ESRD models.
• Follow Medicare guidelines, ICD-10-CM guidelines as well as client specific requirements.

HCC Coding Specialist – Part Time

• Review medical records to abstract ICD-10 codes, specifically those that map to HCCs, RxHCCs, and ESRD models
• Coders will follow Medicare guidelines, ICD-10-CM guidelines as well as client specific requirements