Virtix Health

Operations

• Managing relationships with Health Information Handlers (HIH) vendors, Electronic Health Record (EHR) vendors and providers.
• Monitoring project performance, ensuring the accuracy and timeliness of data, and addressing escalations.
• Act as the primary point of contact for escalations related to vendor performance or project delivery.
• Run and analyze reports to monitor the performance and progress of projects.
• Act as the liaison between internal departments and external vendors.
• Review and reconcile vendor and provider invoices to ensure accuracy.
• Ensure that suppliers deliver on their commitments, including meeting contractual SLAs, deadlines, and quality standards.

Coordinator, HIH Operations

Data Analyst

• Analyze large volumes of hospital claim data for payment accuracy
• Extract, clean, and validate data from clients
• Develop, troubleshoot, and configure tools for analysis
• Provide optimization and maintenance of internal applications
• Look for solutions and enhancements to technical processes
• Communicate issues and present solutions effectively
• Validate, analyze, and provide reporting for generated data

Revenue Financial Data Analyst – Zero Balance

Data Entry

• Accurately and efficiently conduct medical record abstraction services
• Scan relevant components of the medical record to support reviews to be performed
• Electronically download review assignments to the laptop and data collection tool; daily upload completed assignments and scanned medical records
• Complete required training
• Complete quality, accuracy and inter-rater reliability testing as requested in a timely manner
• Communicate effectively and professionally with care provider offices, clinics, hospitals, other clinical facilities and CorroHealth Team
• Travel to medical facilities in specified area of region from home to complete review services as assigned by CorroHealth
• Represent CorroHealth with medical facility staff
• Maintain compliance with CorroHealth's policies, procedures and mission statement
• Adhere to all confidentiality and HIPAA requirements as outlined within CorroHealth Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position

Site Data Collector – Call Center

• Accurately and efficiently conduct medical record abstraction services both in-person and electronically
• Travel to medical facilities in specified area of region from home to complete review services as assigned by Virtix Health and represent Virtix Health with medical facility staff
• Scan relevant components of the medical record to support clinical reviews to be performed
• Contact provider offices to request copies of medical records
• Identify and coordinate the retrieval method and scheduling of record retrieval with provider offices
• Schedule retrieval with accurate and timely updates using the Virtix Health retrieval application
• Provide professional communication and customer service with provider offices throughout the record retrieval process
• Make regular and consistent phone calls to complete timely retrieval
• Enter and maintain records into the in-house computer application to document and track record retrievals
• Report daily productivity numbers to immediate supervisor through accurate and consistent maintenance of a spreadsheet
• Pass quality and accuracy testing as requested in a timely manner

Communications

• Contact provider offices to request copies of medical records
• Identify and coordinate the retrieval method and scheduling of record retrieval with provider offices
• Schedule retrieval with accurate and timely updates using the Virtix Health retrieval application
• Provide professional communication and customer service with provider offices throughout the record retrieval process
• Make regular and consistent phone calls to complete timely retrieval
• Enter and maintain records into the in-house computer application to document and track record retrievals
• Report daily productivity numbers to immediate supervisor through accurate and consistent maintenance of a spreadsheet

Communication Center Representative

Call Center Representative

• In a medical chart retrieval capacity, the Field Tech/ Call Center Agent represents the clients/health plans in requesting and collecting medical records from healthcare providers;
• Hybrid role; collect medical records both in person and electronically from providers offices; provide telephonic assistance to schedule and retrieve medical records by contacting provider offices gathering and recording appropriate data, verifying existing information, and ensuring records are timely retrieved;
• Essential Functions: Accurately and efficiently conduct medical record abstraction services both in-person and electronically; Travel to medical facilities in specified area of region from home to complete review services as assigned by Virtix Health and represent Virtix Health with medical facility staff; Scan relevant components of the medical record to support clinical reviews to be performed; Contact provider offices to request copies of medical records; Identify and coordinate the retrieval method and scheduling of record retrieval with provider offices; Schedule retrieval with accurate and timely updates using the Virtix Health retrieval application; Provide professional communication and customer service with provider offices throughout the record retrieval process; Make regular and consistent phone calls to complete timely retrieval; Enter and maintain records into the in-house computer application to document and track record retrievals; Report daily productivity numbers to immediate supervisor through accurate and consistent maintenance of a spreadsheet; Pass quality and accuracy testing as requested in a timely manner; Fulfill those responsibilities and/or duties that may be reasonably provided by Virtix Health for the purpose of achieving operational and financial success of the Company.

Coordinator, HIH Operations

Revenue Financial Data Analyst – Zero Balance

Site Data Collector – Call Center

Site Data Collector – Call Center

Communication Center Representative

Field Tech/Call Center Agent