Virtix Health

Call Center Representative

• In a medical chart retrieval capacity, the Field Tech/ Call Center Agent represents the clients/health plans in requesting and collecting medical records from healthcare providers;
• Hybrid role; collect medical records both in person and electronically from providers offices; provide telephonic assistance to schedule and retrieve medical records by contacting provider offices gathering and recording appropriate data, verifying existing information, and ensuring records are timely retrieved;
• Essential Functions: Accurately and efficiently conduct medical record abstraction services both in-person and electronically; Travel to medical facilities in specified area of region from home to complete review services as assigned by Virtix Health and represent Virtix Health with medical facility staff; Scan relevant components of the medical record to support clinical reviews to be performed; Contact provider offices to request copies of medical records; Identify and coordinate the retrieval method and scheduling of record retrieval with provider offices; Schedule retrieval with accurate and timely updates using the Virtix Health retrieval application; Provide professional communication and customer service with provider offices throughout the record retrieval process; Make regular and consistent phone calls to complete timely retrieval; Enter and maintain records into the in-house computer application to document and track record retrievals; Report daily productivity numbers to immediate supervisor through accurate and consistent maintenance of a spreadsheet; Pass quality and accuracy testing as requested in a timely manner; Fulfill those responsibilities and/or duties that may be reasonably provided by Virtix Health for the purpose of achieving operational and financial success of the Company.

Field Tech/Call Center Agent