NBCUniversal

Growth Marketing

• Manage the relationship with strategic suppliers for infrastructure and application services
• Provide performance management, training, and quality assurance
• Define training requirements for vendors and ensure compliance
• Monitor strategic supplier's performance and administer surveys

Senior Manager, CX & Growth Strategy

Account Manager

• Increase active subscribers and product penetration in assigned properties
• Develop relationships with property management
• Provide sales support to assigned properties
• Drive customer acquisition at property level
• Resolve customer care issues as a single point of contact

Community Account Representative 2, Community Account Sales

DevOps Engineer

• Develop solutions for a wide range of difficult applications, problems or procedures.
• Interpret internal/external business issues and recommend complete solutions based on best practices and proven technologies.
• Work with members of cross-functional teams, third party vendors, company product managers, and marketing teams to deliver quality products in a timely fashion that meet defined requirements.
• Provide technical leadership and mentorship.
• Diligent about recording/documenting development and production support activities and tasks in our ticketing tool.
• Ensure that project requests are properly accepted into the SRE engineering team, are worked in a timely and efficient manner, are of high quality, and smoothly follow the DevOps life cycle – continuous innovation, feedback, and improvement.
• Deploy new systems and software and conduct appropriate testing to ensure successful deployment.

Senior Manager, CX & Growth Strategy

Community Account Representative 2, Community Account Sales

Site Reliability Engineer – SRE