Senior Product Manager, Data Customer Engagement
NBCUniversal
full-time
Posted on:
Location Type: Hybrid
Location: West Chester • Pennsylvania • United States
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Job Level
About the role
- lead the development and execution of customer engagement strategies that improve understanding, trust, and adoption of data, governance, and platform products
- understand customers technical ecosystems and data needs
- partner with business stakeholders to identify goals, use cases, and success measures for engagement efforts
- own the customer‑facing engagement roadmap and ensure alignment with core product roadmaps across the Data & AI team
- act as the Voice of the Customer by gathering, synthesizing, and prioritizing insights that inform product direction and engagement plans
- develop and deliver clear, targeted communications and enablement materials (guides, in‑product messages, announcements, training)
- collaborate closely with Technical Product Owners, engineering, governance, and customer‑facing teams to shape programs and ensure effective delivery
- communicate tradeoffs, dependencies, and customer impacts to stakeholders and leadership
- drive continuous improvement across engagement processes, measuring effectiveness and optimizing customer journeys
- perform competitive analysis and conduct market research
- maintain updated view of key competitive changes
- lead concepts defining an end-to-end customer experience and expected full lifecycle costs
- contribute to the product vision across team and the organization
- conduct feasibility assessments, capability gap analysis (i.e., what is wanted vs. what is attainable)
- manage change requests
- validate downstream deliverables and final offering (business acceptance testing)
Requirements
- 10 years of experience in product management, customer engagement, customer success, or related fields
- strong experience working with data, governance, analytics, or platform products
- excellent analytical and quantitative skills; ability to measure customer behavior and product impact
- proven experience defining or executing customer engagement strategies, programs, or lifecycle journeys
- strong cross‑functional collaboration skills and ability to influence without authority
- comfort working in a fast‑moving, evolving environment
- working knowledge of Data Engineering principles
- experience with/understanding of: Data pipelines and workflow orchestration; ETL processes; Data warehousing (design, architecture, and optimization); Storage and compute systems; Cloud platforms, especially AWS (including S3, EC2, Lambda, and security); Streaming technologies; Data governance practices (metadata, access, stewardship, quality); Cloud platforms such as AWS, Azure, or GCP; SQL or similar data querying experience preferred
- exposure to: Data products, data catalogs, workflow orchestration; Data governance practices (metadata, access, stewardship, quality); Cloud platforms such as AWS, Azure, or GCP; Engagement or marketing automation tools (in‑app messaging, notifications, email)
- bachelor’s degree or equivalent experience
Benefits
- health insurance
- retirement plans
- paid time off
- flexible work arrangements
- professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
product managementcustomer engagement strategiesdata governanceanalyticsdata pipelinesETL processesdata warehousingSQLdata governance practicesdata products
Soft Skills
analytical skillsquantitative skillscross-functional collaborationinfluence without authoritycommunicationcontinuous improvementcustomer journey optimizationcompetitive analysisstakeholder managementchange management