Senior Product Manager, Data Customer Engagement

NBCUniversal

Senior Product Manager at Comcast leading engagement strategies for data products. Driving measurable product adoption and value across the enterprise.

Posted 4/12/2026full-timeWest Chester • Pennsylvania • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

AWSAzureCloudEC2ETLGoogle Cloud PlatformSQL

About the role

Key responsibilities & impact

lead the development and execution of customer engagement strategies that improve understanding, trust, and adoption of data, governance, and platform products
understand customers technical ecosystems and data needs
partner with business stakeholders to identify goals, use cases, and success measures for engagement efforts
own the customer‑facing engagement roadmap and ensure alignment with core product roadmaps across the Data & AI team
act as the Voice of the Customer by gathering, synthesizing, and prioritizing insights that inform product direction and engagement plans
develop and deliver clear, targeted communications and enablement materials (guides, in‑product messages, announcements, training)
collaborate closely with Technical Product Owners, engineering, governance, and customer‑facing teams to shape programs and ensure effective delivery
communicate tradeoffs, dependencies, and customer impacts to stakeholders and leadership
drive continuous improvement across engagement processes, measuring effectiveness and optimizing customer journeys
perform competitive analysis and conduct market research
maintain updated view of key competitive changes
lead concepts defining an end-to-end customer experience and expected full lifecycle costs
contribute to the product vision across team and the organization
conduct feasibility assessments, capability gap analysis (i.e., what is wanted vs. what is attainable)
manage change requests
validate downstream deliverables and final offering (business acceptance testing)

Requirements

What you’ll need

10 years of experience in product management, customer engagement, customer success, or related fields
strong experience working with data, governance, analytics, or platform products
excellent analytical and quantitative skills; ability to measure customer behavior and product impact
proven experience defining or executing customer engagement strategies, programs, or lifecycle journeys
strong cross‑functional collaboration skills and ability to influence without authority
comfort working in a fast‑moving, evolving environment
working knowledge of Data Engineering principles
experience with/understanding of: Data pipelines and workflow orchestration; ETL processes; Data warehousing (design, architecture, and optimization); Storage and compute systems; Cloud platforms, especially AWS (including S3, EC2, Lambda, and security); Streaming technologies; Data governance practices (metadata, access, stewardship, quality); Cloud platforms such as AWS, Azure, or GCP; SQL or similar data querying experience preferred
exposure to: Data products, data catalogs, workflow orchestration; Data governance practices (metadata, access, stewardship, quality); Cloud platforms such as AWS, Azure, or GCP; Engagement or marketing automation tools (in‑app messaging, notifications, email)
bachelor’s degree or equivalent experience

Benefits

Comp & perks

health insurance
retirement plans
paid time off
flexible work arrangements
professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

product managementcustomer engagement strategiesdata governanceanalyticsdata pipelinesETL processesdata warehousingSQLdata governance practicesdata products

Soft Skills

analytical skillsquantitative skillscross-functional collaborationinfluence without authoritycommunicationcontinuous improvementcustomer journey optimizationcompetitive analysisstakeholder managementchange management