NBCUniversal

Customer Service Sales Representative

NBCUniversal

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $16 per hour

Job Level

Mid-LevelSenior

About the role

  • Work-from-home frontline role taking inbound calls and providing end-to-end support
  • Troubleshoot, resolve technical questions, billing questions, and account problems; promote self-service options
  • Upsell/additional products and services; compare benefits of Comcast Xfinity offerings
  • Use multiple tools and systems to resolve issues; escalate when needed
  • Maintain high customer satisfaction and meet sales metrics; flexible schedule

Requirements

  • This is a work-from-home frontline role taking inbound calls and providing end-to-end customer support
  • Hours of operation: 6:45am-11pm EST, 7 days a week; must be flexible to work any assigned shift
  • Must be able to troubleshoot and resolve technical problems and other general account inquiries; use resources and desktop tools; produce work orders; focus on first-call resolution
  • Sells additional products and services; acts as product consultant; upsell according to customer needs
  • Strong communication, critical thinking, problem solving, customer-focused, professional etiquette, self-motivation, technical knowledge, workplace organization
  • Uses multiple tools and systems (billing systems, knowledge base, technical tools) to apply information to customer interactions
  • Attends training; works independently; seeks supervisor support when necessary
  • Must be able to wear telephone headset; able to work nights and weekends, variable schedule, overtime as necessary
  • Education: Some High School Coursework; Certifications (if applicable); Relevant Work Experience 0-2 Years
  • Equal opportunity employer and compliance.