Destination Knot

Customer Service Representative, Travel

Destination Knot

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $45,000 - $70,000 per year

Job Level

Mid-LevelSenior

About the role

  • Job Title: Customer Service Representative | Travel | Work From Home About Destination Knot: At Destination Knot, we specialize in creating unforgettable travel experiences with care, attention to detail, and exceptional service. Position Overview: We’re seeking a dependable and enthusiastic Customer Service Representative with a passion for travel and client satisfaction. Key Responsibilities: Assist clients with travel inquiries, booking options, and reservation management Communicate with clients via email, phone, and messaging tools in a professional and friendly manner Recommend and help book travel arrangements including hotels, resorts, cruises, flights, and activities Manage changes, cancellations, and special requests efficiently and accurately Maintain updated records of client preferences, bookings, and correspondence Collaborate with travel advisors and supplier partners to ensure seamless service Stay informed on travel trends, destination updates, and special promotions Deliver a client-first experience that builds trust, loyalty, and repeat business What We Offer: Fully remote, flexible work-from-home opportunity Work Environment: This position is fully remote and offers flexibility in scheduling.

Requirements

  • Experience in customer service or the travel industry is helpful but not required Strong written and verbal communication skills Ability to work independently and stay organized in a remote setting Comfortable using email, booking platforms, and CRM tools (training provided) Reliable internet access and a personal computer Must be 18 years or older Passion for travel and helping others plan their perfect trip