Daxko

Customer Service Representative

Daxko

full-time

Posted on:

Origin:  • 🇺🇸 United States • Alabama

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Salary

💰 $19 - $23 per hour

Job Level

JuniorMid-Level

About the role

  • Be the first point of contact for customer inquiries via phone, chat, and email
  • Translate complex product features into simple, easy-to-understand explanations
  • Troubleshoot issues and guide customers through practical solutions
  • Offer usage tips, training, and resources that promote long-term success
  • Identify and escalate bugs or technical challenges to internal teams
  • Maintain accurate records of conversations and support cases
  • Stay current on product updates and internal support procedures
  • Meet and exceed team goals for case resolution, customer satisfaction, and response times
  • Contribute to team learning and occasional training sessions as a product expert

Requirements

  • 2+ years in a customer-facing role (support, onboarding, hospitality, retail, etc.)
  • Excellent communication skills (written and verbal)
  • Proven ability to manage multiple conversations across channels
  • Self-starter with sound judgment and escalation instincts
  • Comfortable working an 8-hour shift between 7:00 AM – 7:00 PM CST (Monday–Friday)
  • High school diploma or equivalent