Customer Service Advocate IV
Centene Corporation
Customer Service Representative
Daxko
full-time
Posted on:
Location: Alabama • 🇺🇸 United States
Visit company websiteSalary
💰 $19 - $23 per hour
Job Level
JuniorMid-Level
About the role
- Be the first point of contact for customer inquiries via phone, chat, and email
- Translate complex product features into simple, easy-to-understand explanations
- Troubleshoot issues and guide customers through practical solutions
- Offer usage tips, training, and resources that promote long-term success
- Identify and escalate bugs or technical challenges to internal teams
- Maintain accurate records of conversations and support cases
- Stay current on product updates and internal support procedures
- Meet and exceed team goals for case resolution, customer satisfaction, and response times
- Contribute to team learning and occasional training sessions as a product expert
Requirements
- 2+ years in a customer-facing role (support, onboarding, hospitality, retail, etc.)
- Excellent communication skills (written and verbal)
- Proven ability to manage multiple conversations across channels
- Self-starter with sound judgment and escalation instincts
- Comfortable working an 8-hour shift between 7:00 AM – 7:00 PM CST (Monday–Friday)
- High school diploma or equivalent
