Technical Product Manager, Finance Data & Reporting
T-Mobile
SQLTableau
Senior Analyst, Incident Management, Social & Data Analytics
NBCUniversal
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $43,955 - $103,019 per year
Job Level
Senior
Tech Stack
PostgresSQL
About the role
- Build and maintain SQL-driven dashboards and reports using tools like Power BI, IOP, and Smartsheet.
- Analyze performance scorecards and data across all levels—from frontline operations to executive leadership.
- Monitor and interpret social media conversations using platforms like Sprinklr to identify trends, issues, and opportunities.
- Lead data storytelling efforts that translate complex findings into actionable insights for stakeholders across CXSO, Retail, and Workforce Management teams.
- Facilitate team training, peer learning, and knowledge sharing to elevate the group’s analytical capabilities.
- Host regular stakeholder meetings to align on priorities and share findings.
- Maintain and evolve internal tools like SharePoint and Smartsheet for tracking incidents, reporting requests, and team processes.
- Support CXSO Incident Management in surfacing and responding to customer-impacting issues.
- Collaborate with Workforce Management, Retail teams, and business partners to ensure data is accurate, timely, and actionable.
- Must be able to work variable schedules including nights and weekends; other duties as assigned.
Requirements
- 5–7 years of experience in data analytics or a related field.
- Advanced SQL proficiency —you’ll be writing and optimizing queries daily.
- Strong experience with data presentation and visualization.
- Familiarity with social media platforms and analytics tools.
- Excellent collaboration and stakeholder management skills.
- Proven ability in process analysis and continuous improvement.
- Training experience —you’ll help upskill peers and share best practices.
- Must be legally authorized to work in the United States and not require sponsorship.
- This position is ineligible for visa sponsorship.
- Regular, consistent and punctual attendance.
- Must be able to work nights and weekends, variable schedule(s) as necessary.
- Experience with DBeaver, PostgreSQL, Sprinklr, Microsoft Power BI, IOP, Smartsheet, and SharePoint (nice-to-have).
Benefits
- Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.
- Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.
- Comcast provides best-in-class Benefits to eligible employees.
- An array of options, expert guidance and always-on tools to support you physically, financially and emotionally.
- Access to compensation and benefits summary on our careers site.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLdata analyticsdata presentationdata visualizationprocess analysiscontinuous improvementquery optimizationdata storytellingperformance analysissocial media analytics
Soft skills
collaborationstakeholder managementtrainingpeer learningknowledge sharingcommunicationleadershipanalytical capabilitiesproblem-solvingadaptability
