NBCUniversal

Manager, User Experience

NBCUniversal

full-time

Posted on:

Origin:  • 🇺🇸 United States • Colorado, Florida, Illinois

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Salary

💰 $128,273 - $211,650 per year

Job Level

Mid-LevelSenior

About the role

  • Comcast brings together the best in media and technology, driving innovation to create the world's best entertainment and online experiences. \n
  • Job Summary: Location onsite within One of the Offices Below (Hybrid Model: Four days in, 1 day remote). \n
  • Offices: PA- Philadelphia, CO- Englewood, FL- Miramar, GA- Alpharetta, IL- Chicago, NH – Manchester. \n
  • Summary: Comcast’s Frontline Experience Design Team is a collaborative, in-house UX design team creating best-in-class experiences for customer service agents, retail store associates, and field service technicians. We are seeking a strategic and people-focused UX Manager to lead a multidisciplinary team across multiple enterprise program tracks, including XM360 and other converging tools. \n
  • The UX Manager serves as both a strategic leader and hands-on contributor, balancing interaction design, research, content strategy, and system thinking to create intuitive, scalable, and high-impact experiences. \n
  • Team & Culture: Highly collaborative and focused team; Manager will oversee 3 full-time direct reports and 3–5 contractors; Partners include product owners, developers, strategy and research teams. \n
  • Work Schedule: Monday–Friday, 9am–5pm EST; Overtime as needed. \n
  • Core Responsibilities: Strategic Leadership & Design Execution; UX Process & Team Development; Operational Efficiency & Collaboration; Business Impact & Organizational Alignment. \n
  • Ideal Candidate Profile: Must-Haves; Nice-to-Haves; Qualifications. \n
  • Employees at all levels are expected to Understand our Operating Principles and put customers first. \n
  • Compensation: Pay Range of $128,272.80 - $211,650.12; Benefits details on site. \n
  • Education: Bachelor's Degree; Comcast may consider combination of coursework and experience.

Requirements

  • 5–7 years of relevant experience (minimum). \n
  • Experience managing remote teams. \n
  • Strong background in UX, CX, UI design. \n
  • Business acumen and professionalism. \n
  • Proficiency in Figma. \n
  • 7+ years in UX/UI design, with 3+ years in leadership. \n
  • Proven ability to manage multiple workstreams and align cross-functional teams. \n
  • Strong storytelling and communication skills. \n
  • Experience with design systems, accessibility, and iterative design.