Provides timely, technical support and problem resolution for field service questions.
Supports Sales team with product modifications and engineering expertise for custom projects.
Performs needs analyses for the Company and its customers and produces strategic, cost-effective solutions.
Serves as Subject Matter Expert on Business Class products.
Designs solutions for the customer that meets their business applications, as well as assures protected circuit design, disaster recovery situations and appropriate bandwidth for future growth.
Translates complex technical design requirements into information that customers can understand and respond to.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance.
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Understand Operating Principles; be customer-focused, etc.
Requirements
5-7 Years of relevant work experience
Bachelor's Degree (or combination of coursework and experience) preferred
Complex Sales, Sales Engineering, Strategic Business Consulting
Subject Matter Expert on Business Class products
Ability to work nights and weekends, variable schedule(s) and overtime as necessary