Senior Employee Relations Manager
Thermo Fisher Scientific
Account Manager
NBCUniversal
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $56,000 per year
Job Level
JuniorMid-Level
Tech Stack
SFDC
About the role
- Ensure a smooth internal customer account transition from the Sales Rep (SR) and Customer Success Manager (CSM) while delivering on all commitments and timelines
- Assist customers with the setup and activation of their account.
- Build strong, consultative, strategic relationships with customers that result in business growth
- Confidently ask discovery questions to fully understand needs/wants of each account
- Encourage the increase of product usage and revenue growth from each account
- Provide consultative feedback/advice to help create the best possible experience for our customers and their entire organization
- Respond to all inbound sales and service inquiries/requests from current clients in timely manner
- Continue to gain advanced product/industry knowledge while developing sales skills to better assist customers
- Foster a team atmosphere - support your teammates and share lessons learned
- Maintain accurate daily record of sales activity using Salesforce.com
- Meet and/or exceed department metrics and goals
- Assist Regional Manager with projects related to outreach, finance, data, and/or product related efforts
- Assist new team members with training and platform/process knowledge
- Own key projects and set the standard by leading by example
- Discern and report financial data for platform related performance metrics, drive behaviors and adoption within the team
- Other duties as assigned
Requirements
- Willingness to travel on a semi-regular basis to engage with partners & customers
- Strong written and telephone skills required
- 2+ years’ experience in sales, account management, and/or customer service
- Strong work ethic to effectively manage your time to drive growth within your territory
- Demonstrated multi-tasking abilities with consistent and timely follow-through
- College degree or equivalent experience
- Strive for honesty, transparency, and accurate communication - always over deliver
- Able to exercise independent judgment while taking great pride in your work
- Empathetic, solutions oriented and a true passion to service customers
- Ability to embrace change and thrive in situations where there is no “paved path”
- Sales experience within software (SaaS) or web-based applications is preferred
- Experience using salesforce.com or similar CRM system is preferred
- A self-starter and problem solver, a team player
- Strong knowledge of the sports landscape and sport specific to this role
Benefits
- medical, dental and vision insurance
- 401(k)
- paid leave
- tuition reimbursement
- a variety of other discounts and perks
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales experienceaccount managementcustomer serviceconsultative feedbackfinancial data analysisproject managementmulti-taskingsalesforce.comSaaSweb-based applications
Soft skills
strong written skillsstrong telephone skillsstrong work ethictime managementhonestytransparencyindependent judgmentempathysolutions orientedteam player
