Navy Federal Credit Union

Risk

• Responsible for supporting the operation of the risk function by evaluating and analyzing risks of varying complexity and for identifying and implementing approaches and solutions to mitigate those risks.
• Work under minimal supervision and use complete understanding of business needs and objectives to support projects that have impact on the achievement of operational goals.
• Monitor and report data governance practices and controls to ensure alignment to internal instructions, standards, and procedures.
• Data risk identification and management - Identify, remediate, and track data governance risks, issues and events.

Senior Risk Analyst – Operational, Data

Business Operations

• Lead end‑to‑end, technology‑enabled process improvement initiatives with cross‑functional impact, applying DMAIC principles to reduce waste, optimize system utilization, and improve process performance
• Analyze current‑state and future‑state workflows across integrated systems, platforms, and tools to identify opportunities for automation, simplification, and digitization
• Define value metrics and success criteria, validating outcomes against expected operational, financial, and technology benefits
• Conduct advanced data analysis using multiple data sources (operational systems, reporting tools, dashboards) to identify performance gaps, trends, and root causes
• Partner with IT, product, and platform teams to translate business requirements into system‑aligned process designs and enhancement recommendations
• Facilitate process mapping, solution design, and requirements‑gathering workshops with business and technical stakeholders
• Design and implement process enhancements leveraging Lean, Six Sigma, automation tools, workflows, or system configuration changes
• Develop and maintain KPIs, dashboards, and performance reporting to monitor process effectiveness, system adoption, and sustained benefits
• Assess technology impacts, dependencies, and risks associated with process changes and support mitigation planning
• Develop business cases, ROI models, and cost/benefit analyses for technology‑driven process improvements and strategic investments
• Document optimized processes, system interactions, controls, and standard operating procedures to support scalability, compliance, and audit readiness
• Support user acceptance testing (UAT), process validation, and post‑implementation stabilization activities
• Collaborate with change management partners to support training, adoption, and communication plans for new or enhanced systems and processes
• Mentor junior analysts on process improvement methodologies, data analysis techniques, and technology‑enabled solution design
• Lead stakeholder engagement to ensure alignment on process goals, system capabilities, and expected outcomes
• May perform other duties as assigned

Senior Business Process Optimization Analyst, Contact Center Operations

Business Intelligence Developer

• Support business decisions by providing quantitative and qualitative data analysis and reporting of patterns, insights, and trends to leadership via dashboards and reports.
• Analyze business problems and issues using business intelligence tools that incorporate data from internal and external sources.
• Develop an understanding of business needs and objectives.
• Solve a range of mostly straightforward problems with some increased scope and complexity.

Business Intelligence Analyst – REL Predictive Analytics

• Responsible for supporting the operation of the risk function by evaluating and analyzing risks of varying complexity and for identifying and implementing approaches and solutions to mitigate those risks.
• May have a focus on one or more particular types of risk such as financial, or operational, risk and may provide advice to management based on this knowledge base.
• Work independently to interpret and develop solutions to complex business challenges that have a significant impact on the function or branch.
• Plan the research for and development of specialized risk assessment scopes.
• Collaborate with management and personnel to optimize risk assessment scope development.
• Identify potential business risks, operational and regulatory process deficiencies and improvement opportunities.
• Gather and synthesize data; present conclusions and offer risk mitigation, remediation and process improvement solutions to management.
• Lead/conduct and assists provide expertise in with the administration of specialized risk assessment and testing lifecycles of business activities, processes, policies and procedures for operational effectiveness and compliance with regulatory requirements, federal and state laws, and Navy Federal's quality control standards, policies and procedures.
• Develop, lead and oversee efforts to improve the efficiency and effectiveness of operations and risk mitigation processes – Considerable impact.
• Prepare and present to management and/or affected business unit summaries, operational and regulatory risk assessment reports, trending, and remedial or mitigation solutions.
• Assist with the development and enhancement of practices, procedures, and instructions.
• Develop and maintain strong working relationships with team members, subject matter experts, and leaders; work with senior management on complex issues.
• Lead moderate to large projects and initiatives.
• Mentor lower level staff.

Principal Risk Analyst

Project Manager

• Plan and manage the governance of business portfolios
• Facilitate the transformation to agile decisioning and delivery models
• Champion innovation, process improvement, and operational excellence across the business portfolios
• Reports to a Senior Manager or AVP
• Collaborates with senior leaders and stakeholders to drive performance, resolve risks, and support change initiatives

Senior Manager, Program & Project Management – Portfolio Management, Business Agility

Operations

• Validate and process checks and/or financial instruments received from multiple sources within posting deadlines
• Process moderately complex transactions and exceptions
• Research, resolve, balance, and reconcile basic to moderately complex adjustments received via the Federal Reserve Bank (FRB), financial institutions and business units
• Receive incoming check files from other financial institutions and post funds in compliance with regulations and company policies
• Adhere to internal controls to minimize risk and prevent losses
• Support branch, division and Navy Federal's goals and objectives
• Work under minimal supervision and may receive direction and guidance on work priorities

Operations Specialist II

Artificial Intelligence

• Leads the planning, development, and execution of internal communications that align with business objectives and enhance employee engagement.
• Combines strategic insight, content development, and cross-functional collaboration to support key initiatives and organizational change.
• Leads communication planning and execution for major business initiatives, including the Enterprise AI Strategy, and organizational changes.
• Analyzes strategic inputs to develop communications that inform internal audiences.
• Serves as a strategic partner to business leaders, advising on messaging, narrative development, and engagement strategies.
• Creates, measures, and delivers clear, engaging content across internal channels (e.g., intranet, email, digital signage).
• Develops messaging frameworks and executive communications for senior leaders.
• Prepares professional documents using complex writing standards, adapting tone, content, and format for executive, leader, and enterprise-wide audiences.
• Develops well-organized project plans, drafts timelines, and proactively prioritizes tasks to achieve communication milestones.
• Leads and manages cross-functional campaigns with measurable outcomes, ensuring alignment with organizational priorities.
• Uses the team’s content management system and tracking mechanisms to monitor progress.
• Collects and analyzes communication metrics and employee feedback to inform content strategy and improve effectiveness.
• Understands business needs and challenges, recommending communication solutions that drive clarity and impact.
• Explains ideas clearly, offers alternatives, and mentors junior team members.
• Collaborates across departments and stakeholders to ensure consistent messaging and resource alignment.
• Works under limited supervision, demonstrating initiative and ownership of complex communication projects.

Senior Internal Communications Specialist – Enterprise AI Strategy

Product Manager

• Provide advisory services and support execution of Enterprise Data Governance plans to enable the safe use of Enterprise data.
• Establish and foster alignment around enterprise deletion strategy and roadmaps across cloud data platforms
• Coordinate with stakeholders to identify and implement data deletion controls/processes aligned with data archival, deletion and retention standards.
• Provide oversight and training to stakeholders responsible for deletion activities.
• Coordinate compliance reviews and issue resolution activities.
• Monitor deletion events and maintain corresponding reports, metrics, logs and Certificates of Destruction where required
• Perform other duties as assigned.

Enterprise Data Governance Product Manager – Data Deletion Management

• Support business decisions by providing quantitative and qualitative data analysis and reporting of patterns, insights, and trends to leadership via dashboards and reports.
• Analyze business problems and issues using business intelligence tools that incorporate data from internal and external sources.
• Work independently to interpret and analyze complex business challenges that have a significant impact on the function or branch.
• Collect, aggregate, and analyze data from multiple internal and external sources, including structured and unstructured data sets, to drive insights into business performance.
• Develop, maintain, and manage advanced reporting, dashboards, and BI solutions
• Identify, analyze, and interpret trends or patterns and prepare ongoing reports and data visualizations (e.g., charts, dashboards, heat maps) in order to support business decisions
• Produce actionable reports that show key performance indicators, identify areas of improvement into current operations, and display root cause analysis of problems.
• Use analytics and metrics to improve processes and provide data-driven forecasts of potential costs, risks, and profits of new business initiatives.
• Communicate findings and insight to stakeholders and provide business strategy recommendations for optimizing business performance.
• Provide reporting solutions and respond to ad-hoc report requests across multiple business areas.

Principal Business Intelligence Analyst, Membership & Deposit Product

• Prepare the organization for Data and AI capabilities as they come online by shaping engagement and readiness activities
• Guide where engagement efforts should be prioritized based on adoption patterns, readiness signals, and enterprise needs
• Design and lead enterprise enablement efforts, including enterprise-wide events, that help employees understand how to use data, analytics, and AI capabilities in their daily work
• Coordinate enablement activities across communications, learning, and engagement efforts to reinforce adoption and effective use
• Partner with business units to understand underutilization and adoption challenges and inform targeted enablement actions
• Monitor and use engagement and adoption metrics to identify readiness gaps, usage depth, and areas where adoption is not occurring
• Identify and communicate patterns, gaps, friction points, and unmet needs related to the use of tools and capabilities
• Synthesize qualitative and quantitative information to generate insights related to adoption and engagement
• Advise leaders on engagement considerations and adoption readiness
• Support enterprise storytelling that highlights impact, lessons learned, and momentum across data and AI initiatives
• Ensure alignment between engagement efforts, enterprise priorities, and evolving capability roadmaps
• Lead and develop the Data and AI engagement team with a strong emphasis on accountability, growth, and performance
• Modernize team skills, operating model, and ways of working to support enterprise scale engagement

Manager II, Business Analytics – Data & AI Engagement

Business Analyst

• Collect, identify, review and analyze workforce data to determine operational efficiency and trends in order to formulate plans to further the current and future operational goals of the business.
• Research internal processes and capabilities to improve the effectiveness of the business and/or services and react effectively to real-time and planned business needs with latitude for discretion.
• Provide guidance and advice to management on the most efficient use of workforce resources to obtain positive and measurable results.
• Perform moderately complex workforce management functions under supervision.

Workforce Management Analyst I

Data Engineer

• Oversee and lead data engineering initiatives within the Enterprise Data Governance program.
• Mature the Data Catalog solution, advance Data Quality capabilities, and streamline Data Access Management.
• Proven people-management experience, including leading direct reports and driving employee engagement.
• Responsible for budget planning and management.
• Build strong relationships with diverse business stakeholders through confident leadership presence.
• Promote the culture of Data Center of Excellence (CoE) and deliver AI-driven scalable data governance solutions.

Manager II, Data Engineering – Enterprise Data Governance

Call Center Representative

• Supporting the operation of the risk function by evaluating and analyzing risks
• Identifying and implementing approaches and solutions to mitigate risks
• Providing advice to management based on risk management knowledge
• Solving straightforward problems with scope and complexity

Risk Analyst, Contact Center

Security Engineer

• Assist with planning, managing, and directing Navy Federal's security force teams
• Ensure the safety of employees, members and physical assets at designated Navy Federal locations
• Manage daily activities of professional employees and supervisors
• Oversee daily operations of the Security Force team at designated site location
• Manage the control of access management systems
• Oversee the execution of the new hire onboarding process including background checks
• Manage response during disaster situations at designated site location
• Oversee shredding and destruction of confidential documents
• Provide onsite direction to supervisors and staff for medical and other emergencies
• Manage special event security including crowd and traffic control functions
• Provide guidance to other sections within Security as well as to other business units
• Manage completion of requests for copies of video from security camera system
• Ensure that work quality, work methods, procedures and processes meet business goals
• Review standard and ad hoc reports and data summaries from supervisors
• Support projects and initiatives within the business unit and/or across the organization
• Develop and recommend new programs to enhance the performance and efficiency of Security Force operations
• Maintain equipment inventory and requisition supplies as needed
• Maintain knowledge of and ensure compliance with applicable federal and state laws, rules, regulations, and NFCU policies and procedures
• Oversee Campus Armed Security Officer Program
• Perform other duties as assigned

Assistant Manager, Security Force

Financial Planning and Analysis

• Provide financial consulting services to assist members and non-members with identifying their financial goals and objectives via telephone or video meeting
• Act as a catalyst for the promotion and growth of NFIS products and services
• Recommend appropriate mixture(s) of insurance/investment products and services to achieve the financial client’s goals as a registered representative/advisor/agent of Navy Federal Investment Services (NFIS) and subsidiaries, or incumbent financial firms
• Manage smaller dollar volume account size and less complex investment needs
• Partners with and refers advanced financial planning needs to NFIS Financial Advisors when needed