Manager, Mortgage Post Settlement – Loan Delivery

Navy Federal Credit Union

Manager overseeing Mortgage Post Settlement operations at Navy Federal Credit Union. Focus on RESPA compliance, loan review, and team leadership.

Posted 6/9/2026full-timeWinchester • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $128,300 - $164,500 per yearWebsite

About the role

Key responsibilities & impact

Plan, direct and manage the multi-function operations of the Mortgage Post Settlement branch
Harmonize operations to ensure excellent member service and maximize operational efficiency
Evaluate and adjust branch work quality, staff performance, systems, processes and procedures to meet goals
Serve as subject matter expert regarding branch functions, systems, policies and/or procedures
Manage daily activities of professional employees and/or supervisors
Support executive management in developing and executing strategic plans
Act as AVP/VP in the incumbent's absence

Requirements

What you’ll need

Advanced knowledge of applicable federal and state laws, rules and regulations
Advanced knowledge of financial industry trends, lending practices, products and services, technology, and regulations
Extensive experience in supervising and leading employees
Extensive progressively responsible experience leading and managing a multi-function mortgage/equity loan post settlement operation, preferably in a large financial institution
Extensive experience managing multiple priorities independently and/or in a team environment to achieve goals
Significant experience in working with mortgage origination and servicing platforms
Advanced knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
Expert skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
Expert skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
Expert skill presenting findings, conclusions, alternatives and information clearly and concisely
Expert skill interacting with staff, management, vendors and members diplomatically and tactfully
Expert skill interpreting and applying applicable federal and state laws, rules and regulations
Expert analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
Expert skill identifying and analyzing business requirements and recommending solutions
Expert skill maintaining composure in a high production and changing environment
Expert skill exercising initiative and using good judgment to make sound decisions
Expert skill in producing desired results and achieving goals and objectives
Expert research, analytical, and problem solving skills
Expert organizational, planning and time management skills
Expert verbal and written communication skills
Advanced database, word processing, spreadsheet, and presentation software skills
Bachelor's degree in Finance, Business Administration, or related field, or an equivalent combination of education, training, and experience

Benefits

Comp & perks

Highly competitive pay
Generous benefits and perks

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

mortgage operationsdata queryingreportingforecastinganalysisoperations researchstatistical methodsproject managementbusiness requirements analysismortgage origination platforms

Soft Skills

leadershipinfluencenegotiationpresentationanalytical thinkingproblem solvingorganizational skillstime managementcommunicationinitiative