Senior Manager, Business Performance, Initiatives

Navy Federal Credit Union

Senior Manager providing strategic leadership for business performance and initiatives in various banking operations. Overseeing project management, analytics, and cross-functional collaboration within the organization.

Posted 6/8/2026full-timeVienna • Florida, Virginia, West Virginia • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Provides strategic leadership for Program Delivery, Performance & Initiative support functions for the business, including project/program management, portfolio management, and/or business optimization.
Oversees multiple operational and support activities, ensuring alignment with enterprise strategy and delivery excellence.
Leads a broad scope of business activities that include business deposit products, debit cards, digital payments, treasury management operations, business fraud and BSA/AML, member onboarding, and associated depository technologies.
The role also provides senior leadership oversight of Business Solutions analytics, ensuring disciplined performance management, reporting, and insight-driven decision-making.
Drives operational performance, owns member experience, and growth outcomes across Business Solutions, ensuring initiatives are data-informed, aligned to enterprise priorities, and executed with strong governance, risk management, and cross-functional collaboration.

Requirements

What you’ll need

10+ years relevant work experience; 6+ years of management experience.
Extensive experience in leading enterprise-wide initiatives and delivery functions.
Deep knowledge of project, program, and portfolio management methodologies.
Experience with performance management, analytics, and KPI-driven decision making.
Experience operating in complex, regulated environments with governance and compliance expectations.
Strong strategic thinking, business acumen, and decision-making capabilities.
Proven ability to lead through influence and manage complex stakeholder environments.
Expertise in organizational change, governance, and performance measurement.
Ability to guide multiple teams and functions toward shared outcomes.
Bachelor’s degree in Business Administration, Program Management, Organizational Development, or related field, or equivalent combination of training, education, and experience.

Benefits

Comp & perks

Competitive pay
Generous benefits and perks
TalentQuest employee referral program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementprogram managementportfolio managementperformance managementanalyticsKPI-driven decision makinggovernancecomplianceorganizational changeperformance measurement

Soft Skills

strategic thinkingbusiness acumendecision-makingleadershipinfluencestakeholder managementcross-functional collaborationguidancecommunicationteam management