Senior Specialist, Global Communications
MSD
Manager, Training & Communications
Navy Federal Credit Union
full-time
Posted on:
Location Type: Hybrid
Location: Vienna • Florida, Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $128,300 - $187,500 per year
Job Level
Mid-LevelSenior
About the role
- Plan, direct, and manage the functions of a multi-location full spectrum training operation
- Ensure training is in full compliance with all applicable statutory requirements and Navy Federal policies
- Support business division's senior management in developing and executing strategic plans
- Evaluate, analyze, and adjust training to maximize impact on business results
- Collaborate with stakeholders to develop training strategies, tactics and learning solutions that support company wide and business unit objectives
- Influence the development of Department objectives and long range goals
- Manage communication functions per department guidelines
- Provide overall leadership to large strategic projects or programs
- Act as an advocate and spokesperson for training to upper management and professional networks
Requirements
- Bachelor's Degree in Training and Development, adult education, Instructional Technology or a related field, or the equivalent combination of education, training, and experience
- Master's Degree in Training and Development, adult education, Instructional Technology or a related field, or the equivalent combination of education, training, and experience (desired)
- Significant experience in leading, guiding and mentoring others
- Significant experience working with all levels of staff, management, stakeholders, vendors
- Extensive experience in member/customer service operations to include understanding of effective member/customer service philosophy
- Advanced knowledge of principles and processes for measuring and evaluating program and individual effectiveness and developing alternative corrective actions
- Ability to compile, organize and present information clearly and concisely
- Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
- Extensive experience working with cross-functional teams and leading projects
- Advanced skill in building strategic and execution-focused plans and alliances with partner leadership
- Advanced skill in results-oriented leadership in a challenging environment
- Expert skill exercising initiative and using good judgment to make sound decisions
- Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely
- Advanced skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
- Expert organizational, planning and time management skills
- Advanced skill recruiting, retaining, coaching and motivating employees to achieve production results
- Expert verbal and written communication skills
Benefits
- Highly competitive pay
- Generous benefits and perks
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Training and DevelopmentAdult EducationInstructional TechnologyProgram EvaluationStrategic PlanningProject ManagementCustomer Service OperationsData PresentationMentoringLeadership
Soft skills
CommunicationCollaborationInfluencingNegotiationPersuasionOrganizational SkillsTime ManagementInitiativeJudgmentCoaching
Certifications
Bachelor's DegreeMaster's Degree
