Customer Success Manager

• Part of an account team working closely with a small number of industrial enterprise customers
• Create awareness of NavVis Digital Factory SaaS among enterprise customers via customer-specific marketing activities
• Enable customers through webinars and on-site trainings to use the NavVis solution fully
• Drive value through use-case adoption, workflow consultation, and clarifying ROI and value proposition
• Support NavVis Connect community program in the US to facilitate customer exchanges
• Orchestrate cross-functional activities required to optimize NavVis IVION digital factory solution
• Ensure solution availability by identifying bottlenecks and managing resolutions with technical support teams
• Thought-partner with customers to share industry best practices and drive implementations within NavVis

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