Solutions Consultant
Seeq Corporation
Enterprise Customer Success Manager
NavVis
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Part of an account team working closely with a small number of industrial enterprise customers
- Create awareness of NavVis Digital Factory SaaS among enterprise customers via customer-specific marketing activities
- Enable customers through webinars and on-site trainings to use the NavVis solution fully
- Drive value through use-case adoption, workflow consultation, and clarifying ROI and value proposition
- Support NavVis Connect community program in the US to facilitate customer exchanges
- Orchestrate cross-functional activities required to optimize NavVis IVION digital factory solution
- Ensure solution availability by identifying bottlenecks and managing resolutions with technical support teams
- Thought-partner with customers to share industry best practices and drive implementations within NavVis
Requirements
- 2+ years of experience in Customer Success, Pre-sales, Technical Account Management, or Consulting focusing on enterprise customers
- Empathy and a client-first mindset
- Remarkable problem-solving and consultancy skills
- Structured and organized professional approach
- Full ownership for own accounts and proactive attitude to introduce best practices
- Ability to collaborate with different stakeholders across disciplines
- Experience working with digital factory solutions, 3D laser scanning hardware, and/or IVION enterprise software (product familiarity)
