Stellar Health

Lead, Customer Success – Strategy & Operations

Stellar Health

full-time

Posted on:

Origin:  • 🇺🇸 United States • New York

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Salary

💰 $115,000 - $140,000 per year

Job Level

Senior

About the role

  • Serve as “General Manager” of owned accounts with end-to-end deployment of Stellar technology and services
  • Define and drive overarching Customer Success strategy for a portfolio of key accounts, including conducting deep-dive analysis to identify opportunities for maximizing customer value and retention
  • Proactively assess and elevate customer health; diagnose complex barriers, develop and implement data-driven mitigation strategies, and identify strategic expansion opportunities
  • Lead and orchestrate cross-functional initiatives and strategic workstreams that impact customer outcomes and drive value realization
  • Partner with Growth to shape and execute renewal strategies and proactively identify, develop, and close upsell opportunities based on demonstrated client ROI
  • Cultivate and expand trusted-advisor relationships with a broad range of client stakeholders including C-suite executives
  • Serve as a subject matter expert in data analysis: leverage advanced techniques to uncover insights, identify root causes, forecast risks/opportunities, and inform strategic decisions
  • Partner broadly across Engineering, Sales, Provider Operations, and Product to ensure successful execution and deployment

Requirements

  • At least 4 years of relevant experience in management consulting, customer success, account management, or similar client-facing, analytical, or strategic roles at health tech or value based care companies
  • Prior experience in healthcare is required
  • Strong analytical skills and attention to detail, and love working with data
  • Skilled at customer management and can build relationships as a trusted & respected thought-partner
  • Experienced in prioritization and project management
  • Able to challenge the customer’s thinking through insights and analysis and use data to demonstrate ROI
  • Exceptional communicator, able to crisply articulate problems and solutions under uncertainty
  • Ability to balance multiple priorities, communicate roadblocks, and work effectively within a small and nimble team
  • Strong interest in healthcare, particularly value-based care, and/or willingness to learn more