Stellar Health

DevOps Engineer

• Collaborate daily with fellow DevOps engineers and cross-functional engineering teams to build a scalable, high-performing foundation.
• Design and maintain HIPAA-compliant, multi-account AWS infrastructure using Terraform and Terragrunt with a strict GitOps mindset.
• Build resilient GitHub Actions pipelines and implement safe release strategies (e.g., Blue/Green, automated rollbacks) for Python/Django applications.
• Ensure high availability, automated backups, and version upgrades for core data stores, including Postgres, ElastiCache (Redis), and OpenSearch.
• Mature full-stack Datadog/CloudWatch telemetry, refine on-call workflows, lead blameless postmortems, and drive key metrics (MTTR, deployment frequency).
• Enforce least-privilege access and automated security guardrails across AWS, database layers, and GitHub.
• Create paved-path tooling and self-serve infrastructure that reduce friction, shorten test cycles, and lower cognitive load for product teams.
• Author clear design docs, conduct thorough code reviews, mentor team members, and proactively identify operational risks before they impact production.

Senior DevOps Engineer

Customer Success Manager

• Own the end-to-end customer success strategy for your assigned book of business, setting priorities and driving outcomes with minimal day-to-day direction.
• Identify opportunities to maximize customer value on the Stellar Platform, translating data into compelling narratives and actionable strategies.
• Lead weekly and monthly client meetings and own QBR preparation and delivery — you are the primary point of leadership for your accounts. Your Director will attend QBRs and is available for escalations, but is typically not present in routine client interactions.
• Proactively assess and elevate customer health via key performance indicators and trends, ensuring strategic alignment with your customers' objectives in the value-based care space — and acting on risks before they escalate.
• Diagnose complex barriers to success, identifying areas for intervention and independently developing and implementing data-driven mitigation strategies.
• Minimize churn and drive comprehensive renewal strategies, partnering with your Director and Enterprise Growth on high-stakes renewal or expansion conversations as needed.
• Proactively identify opportunities for account expansion and deeper partnership, working with Enterprise Growth to shape, develop, and close new business based on demonstrated and quantifiable client ROI.
• Lead and orchestrate cross-functional initiatives and strategic work streams that directly impact customer outcomes and drive significant value realization.
• Proactively bring the customer perspective to the Stellar organization, influencing strategic thinking and planning across the business.

Manager, Customer Success

• Conduct deep-dive analyses to identify opportunities to maximize customer value on the Stellar Platform, delivering clear findings and recommendations to your Director and client stakeholders.
• Lead preparation of monthly account meetings and QBR decks, partnering with your Director on delivery — remote, in-office, and on-site. Your Director will be present at the large majority of client meetings, including all meetings with key account stakeholders.
• Proactively assess and monitor customer health via key performance indicators and trends, flagging risks and opportunities to your Director for strategic response.
• Diagnose barriers to program performance, identifying areas for intervention and developing data-driven mitigation strategies in partnership with your Director.
• Support renewal and expansion efforts by maintaining a strong understanding of account performance and contributing analysis and materials to renewal and growth conversations led by your Director and Enterprise Growth.
• Manage day-to-day operational coordination with internal teams (Network, Technical Implementation, Product, etc.) to keep account workstreams on track.
• Prepare for and participate in client meetings, presenting materials and responding to client questions; your Director will lead or co-lead the large majority of meetings with key account stakeholders.
• Proactively bring the customer perspective to the Stellar organization, contributing to cross-functional discussions about how to improve our platform and services.

Lead, Customer Success

Sales

• Own net new logo acquisition from national and regional health plans and payers, owning prospecting, outreach, and pipeline development from the ground up.
• Partner with our customer success team to identify expansion opportunities within existing accounts, and then own the process for landing these expansions.
• Manage complex enterprise sales cycles of 6–18 months, maintaining deal momentum and executive engagement across multiple stakeholder levels within payer organizations.
• Own revenue expansion within existing health plan accounts, identifying upsell and cross-sell opportunities and partnering on renewals.
• Build and maintain executive-level relationships with C-suite and VP-level decision makers at health plans (e.g., CMO, VP Quality, VP Value-Based Programs).
• Develop deep knowledge of each prospect’s quality and cost objectives, and tailor Stellar’s value proposition accordingly.
• Lead contract negotiations including MSAs, SOWs, BAAs, and SLAs with health plan procurement and legal teams.
• Maintain accurate pipeline and forecast data in CRM; provide reliable deal progression updates to leadership.
• Represent Stellar at key payer and healthcare industry events including AHIP, RISE, Blues Summit, and APG.
• Partner closely with implementation, clinical, and product teams to ensure a strong post-close handoff and customer experience.
• Contribute market intelligence and voice-of-customer feedback to inform product roadmap and go-to-market strategy.

Senior DevOps Engineer

Manager, Customer Success

Lead, Customer Success

Director, Enterprise Sales