Lead, Customer Success

Stellar Health

Leading Customer Success efforts and forging strong client partnerships at Stellar Health. Analyzing customer health and maximizing value on the Stellar Platform through strategic guidance.

Posted 6/8/2026full-timeRemote • New York • 🇺🇸 United StatesSenior💰 $115,000 - $140,000 per yearWebsite

About the role

Key responsibilities & impact

Conduct deep-dive analyses to identify opportunities to maximize customer value on the Stellar Platform, delivering clear findings and recommendations to your Director and client stakeholders.
Lead preparation of monthly account meetings and QBR decks, partnering with your Director on delivery — remote, in-office, and on-site. Your Director will be present at the large majority of client meetings, including all meetings with key account stakeholders.
Proactively assess and monitor customer health via key performance indicators and trends, flagging risks and opportunities to your Director for strategic response.
Diagnose barriers to program performance, identifying areas for intervention and developing data-driven mitigation strategies in partnership with your Director.
Support renewal and expansion efforts by maintaining a strong understanding of account performance and contributing analysis and materials to renewal and growth conversations led by your Director and Enterprise Growth.
Manage day-to-day operational coordination with internal teams (Network, Technical Implementation, Product, etc.) to keep account workstreams on track.
Prepare for and participate in client meetings, presenting materials and responding to client questions; your Director will lead or co-lead the large majority of meetings with key account stakeholders.
Proactively bring the customer perspective to the Stellar organization, contributing to cross-functional discussions about how to improve our platform and services.

Requirements

What you’ll need

You have at least **4 years** of relevant career experience in fields such as management consulting, customer success, account management, or similar client-facing, analytical, or strategic roles at health tech or value based care companies.
Prior experience in healthcare is required; experience in VBC is preferred
You have strong analytical skills and attention to detail, and love working with data
You are an exceptional communicator — written and verbal — and love telling stories with numbers
You are skilled at customer management and can build relationships as a trusted & respected thought-partner
You are experienced in prioritization and project management
You are able to challenge the customer's thinking through insights and analysis and use data to demonstrate ROI
You are able to crisply articulate problems and solutions
You have the ability to balance multiple priorities, communicate roadblocks, and work effectively, even when operating under uncertainty

Benefits

Comp & perks

Medical, Dental and Vision Benefits
Flexible PTO
Universal Paid Family and Caregiver Leave
Wellhub+ Gym Memberships
Pre-tax commuter benefits, HA, FSA plans
Company sponsored One Medical memberships and Citibike memberships
Medical Travel Benefits
JOON, a flexible lifestyle spending account that gives our team a monthly stipend to spend on what matters most to them
Stock Options & a 401k matching program
A broad calendar of company sponsored social events that for our in-office and remote employees
Company sponsored lunch for all NY HQ employees

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysiskey performance indicatorsdata-driven strategiesproject managementcustomer managementanalytical skillsattention to detailROI demonstrationstrategic responseoperational coordination

Soft Skills

exceptional communicationrelationship buildingprioritizationproblem articulationinsightful analysisstorytelling with numberstrusted thought-partnerability to balance prioritiesworking under uncertaintycross-functional collaboration