Manager, Customer Success

Stellar Health

Customer Success Manager in health tech managing client relationships and driving account strategies. Engaging with customers for value-based care success and platform utilization.

Posted 6/9/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $130,000 - $170,000 per yearWebsite

About the role

Key responsibilities & impact

Own the end-to-end customer success strategy for your assigned book of business, setting priorities and driving outcomes with minimal day-to-day direction.
Identify opportunities to maximize customer value on the Stellar Platform, translating data into compelling narratives and actionable strategies.
Lead weekly and monthly client meetings and own QBR preparation and delivery — you are the primary point of leadership for your accounts. Your Director will attend QBRs and is available for escalations, but is typically not present in routine client interactions.
Proactively assess and elevate customer health via key performance indicators and trends, ensuring strategic alignment with your customers' objectives in the value-based care space — and acting on risks before they escalate.
Diagnose complex barriers to success, identifying areas for intervention and independently developing and implementing data-driven mitigation strategies.
Minimize churn and drive comprehensive renewal strategies, partnering with your Director and Enterprise Growth on high-stakes renewal or expansion conversations as needed.
Proactively identify opportunities for account expansion and deeper partnership, working with Enterprise Growth to shape, develop, and close new business based on demonstrated and quantifiable client ROI.
Lead and orchestrate cross-functional initiatives and strategic work streams that directly impact customer outcomes and drive significant value realization.
Proactively bring the customer perspective to the Stellar organization, influencing strategic thinking and planning across the business.

Requirements

What you’ll need

You have at least **6 years** of relevant career experience in fields such as management consulting, customer success, account management, or similar client-facing, analytical, or strategic roles at health tech or value based care companies.
Prior experience in healthcare is required; experience in VBC is preferred
You have demonstrated the ability to independently lead client relationships, including senior stakeholder management, without requiring regular manager involvement in day-to-day interactions
You are skilled at customer management and can build relationships as a trusted & respected thought-partner at multiple levels of a client organization
You are experienced in prioritization and project management, and can keep multiple complex work streams on track simultaneously
You are able to challenge the customer's thinking through insights and analysis and use data to demonstrate ROI
You can crisply articulate complex problems and solutions even when operating under uncertainty, and are comfortable driving conversations and decisions
You have the ability to balance multiple priorities, communicate roadblocks proactively, and work effectively within a small and nimble team
You have a strong interest in healthcare, particularly value-based care, and/or willingness to learn more

Benefits

Comp & perks

Medical, Dental and Vision Benefits
Flexible PTO
Universal Paid Family and Caregiver Leave
Wellhub+ Gym Memberships
Pre-tax commuter benefits, HA, FSA plans
Company sponsored One Medical memberships and Citibike memberships
Medical Travel Benefits
JOON, a flexible lifestyle spending account that gives our team a monthly stipend to spend on what matters most to them
Stock Options & a 401k matching program
A broad calendar of company sponsored social events that for our in-office and remote employees
Company sponsored lunch for all NY HQ employees

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisproject managementcustomer managementstakeholder managementstrategic planningperformance indicatorsmitigation strategiesaccount expansionvalue-based carehealthcare experience

Soft Skills

leadershiprelationship buildingcommunicationproblem-solvingprioritizationanalytical thinkinginfluencingcollaborationadaptabilityinsight generation