NAVERIS

Director

• Develop and execute a comprehensive reimbursement strategy focused on securing VA and Government coverage and expand utilization in those key markets.
• Collaborate with Product, Clinical Development, Medical Affairs, Marketing, Sales and Clinical Operations teams to create compelling evidence, value propositions, and programs that drive Payer policy favorability.
• Present evidence to Payers and negotiate coverage agreements while representing Payer perspectives within the company to inform evidence generation and optimize relationships.
• Partner with internal teams to align clinical development and product positioning with reimbursement goals.
• Contribute to health economics and cost-effectiveness studies, ensuring alignment with Payer requirements and market access objectives.
• Monitor policy changes and industry trends, contributing to the development of best practices for reimbursement strategy within the organization.

Director of Market Access – VA and Government Specialist

Sales

• Lead and support the Commercial organization by driving regional performance
• Translate national strategy into clear regional priorities, execution plans, and expectations
• Drive disciplined execution through performance reviews, pipeline inspection, and forecast rigor
• Ensure adoption of selling best practices across representatives
• Lead teams selling complex oncology diagnostics into multidisciplinary settings
• Coach and enable sales representatives on navigating clinical conversations with confidence
• Leverage sales analytics and CRM platforms to identify growth opportunities
• Ensure strong clinical fluency and compliant positioning of products
• Spend time in the field coaching through live customer interactions
• Develop and execute Individual Development Plans aligned to results and growth
• Identify, develop, and retain top talent as the organization scales

East Area Sales Director

• Lead and support the Commercial organization by driving regional performance, developing talent, and ensuring disciplined execution across a growing, multi-state territory
• Own regional performance and accountability across a growing sales organization
• Translate national strategy into clear regional priorities, execution plans, and expectations
• Drive disciplined execution through regular performance reviews, pipeline inspection, and forecast rigor
• Ensure consistent adoption of selling best practices across both legacy and newly onboarded representatives
• Lead teams selling a complex oncology diagnostic into Otolaryngologists, Medical Oncologists, Radiation Oncologists, and Colorectal Surgeons across academic and community settings
• Demonstrate expert-level understanding of the oncology macroenvironment
• Coach and enable sales representatives on navigating tumor boards, care pathways, and multidisciplinary clinical conversations with confidence and credibility
• Leverage advanced sales analytics and CRM platforms to partner with the sales team in identifying major and incremental growth opportunities
• Ensure strong clinical fluency and compliant positioning of NavDx®, aligning messaging with evolving standards of care and cross-functional stakeholder needs
• Spend meaningful time in the field coaching through live customer interactions
• Deliver timely written field summaries following field visits to reinforce expectations, strengths, gaps, and action plans
• Develop and execute Individual Development Plans (IDPs) aligned to both near-term results and long-term growth
• Identify, develop, and retain top talent as the organization scales
• Play an active role in hiring, onboarding, and ramping up new sales representatives
• Partner closely with Commercial Operations, Sales Training, Marketing, Medical Affairs, Market Access, Business Operations, and Human Resources
• Ensure best-in-class CRM (Salesforce) usage, call documentation, and pipeline hygiene

Area Sales Director

Program Manager

• Develop and execute a multi-channel CME/CE strategy (live, virtual, and enduring) aligned with key clinical practice gaps and target specialties.
• Translate emerging clinical evidence and guidelines into needs assessments, learning objectives, and content plans that support appropriate use of NavDx testing.
• Lead end-to-end ACCME-aligned planning and documentation, including disclosures, conflict-of-interest management, agendas, evaluations, and credit claiming, in partnership with accredited providers.
• Ensure all programs comply with applicable regulations and internal review processes, maintaining audit-ready documentation.
• Recruit, brief, and manage faculty and KOLs; develop accurate, fair-balanced agendas, slide decks, and enduring materials.
• Align educational content with the company’s publication strategy and emerging clinical data while maintaining awareness of the competitive landscape.
• Manage program logistics including faculty contracting, vendor coordination, registration, webinar/learning management platforms, and budget tracking.
• Launch and manage webinars, workshops, symposia, on-demand modules, and microlearning programs.
• Drive awareness and participation through integrated marketing campaigns, society partnerships, email outreach, and conference promotion.
• Equip field teams with promotional tools and follow-up workflows to maximize attendance and course completion.
• Define and track KPIs (registration-to-attendance conversion, specialty mix, credit hours, outcomes, and cost/event).
• Analyze results and insights to iterate curricula, optimize engagement channels, and scale programs that demonstrate measurable practice impact.

Program Manager – Medical Education

Frontend Engineer

• Supervise, train, and evaluate the performance of front-end billing and insurance verification staff
• Oversee daily front-end billing operations, including insurance verification, prior authorization workflows, and financial assistance programs
• Serve as an escalation point for complex billing inquiries, discrepancies, and patient complaints, ensuring timely resolution and clean claim submission
• Assist in developing, documenting, and maintaining front-end billing policies and procedures
• Ensure compliance with all applicable billing regulations and company policies, including HIPAA; conduct audits to identify errors and improvement opportunities
• Recommend process improvements to enhance efficiency, productivity, and cash flow
• Stay current on insurance policies, coding guidelines, and federal/state regulations through ongoing education
• Communicate effectively with patients and providers regarding billing policies, financial assistance programs, EOBs, and member responsibility in escalated cases
• Critically assess difficult situations and escalate to leadership when appropriate
• Maintain a strong understanding of the reimbursement lifecycle and communicate it clearly across teams
• Maximize utilization of systems, tools, and resources to support front-end reimbursement activities
• Manage multiple priorities with urgency in a fast-paced environment
• Ensure compliance with all Federal and State legislation related to billing and reimbursement

Reimbursement Supervisor – Front End

Customer Support

• Handle inbound and outbound calls, faxes, and emails, determining appropriate next steps and resolutions
• Communicate clearly and empathetically with patients and providers regarding billing policies, EOBs, financial assistance programs, and member responsibility
• Explain insurance-related processes to patients and address non-clinical billing questions
• Critically assess complex or sensitive situations and escalate to leadership when appropriate
• Understand and communicate the reimbursement process from intake through resolution
• Deliver a high level of customer service while managing multiple concurrent priorities
• Utilize internal systems, tools, and vendor resources to support reimbursement activities
• Ensure compliance with Federal and State regulations, including HIPAA and PHI handling
• Working cross functionally with the CLIA lab, Patient Navigation and Clinical Operations teams to ensure a best-in-class customer and patient experience.
• Ability to work across team boundaries and collaborate to achieve the best outcome is an essential job responsibility
• Fully remote role (U.S.-based) with occasional travel for trainings, meetings, or on-site presence at headquarters. Travel requirement: up to 5%.

Reimbursement Specialist – Customer Support

Backend Engineer

• Oversee claims follow-up, appeals workflows, payer escalations, and compliance to ensure timely and accurate reimbursement
• Supervise, coach, and train appeals and back-end reimbursement specialists; monitor daily workflows and productivity to ensure adherence to procedures and quality standards
• Serve as an escalation point for complex billing issues, payer disputes, and escalated patient or provider inquiries
• Partner with internal teams and the outsourced RCM vendor to resolve discrepancies and improve reimbursement outcomes
• Assist in developing, documenting, and refining back-end reimbursement policies and procedures
• Ensure compliance with all applicable billing regulations and company policies, including HIPAA; conduct audits to identify trends, errors, and improvement opportunities
• Recommend process improvements to enhance efficiency, productivity, and cash flow
• Stay current on payer policies, coding updates, and federal/state regulations through ongoing education
• Communicate clearly with patients and providers regarding EOBs, appeals status, financial responsibility, and reimbursement policies in escalated cases
• Critically assess complex situations and escalate to leadership when appropriate
• Maintain a strong understanding of the end-to-end reimbursement lifecycle and communicate effectively across teams
• Leverage systems, tools, and vendor resources to support back-end reimbursement activities
• Manage multiple priorities and operate with urgency in a fast-paced environment

Reimbursement Supervisor – Back End

Insurance

• Verify patient insurance coverage, eligibility, and benefits by contacting payers and using electronic verification tools
• Accurately enter and maintain patient demographic and insurance information in billing systems and payer portals
• Obtain medical records or supporting documentation for priority payers when not received with the order
• Collaborate with internal teams, healthcare providers, insurance companies, and patients to gather information needed for accurate billing
• Identify front-end delays or issues impacting reimbursement and recommend solutions
• Maintain detailed and accurate documentation of eligibility verification and payer communications
• Communicate with patients to explain insurance-related processes, benefit coverage, EOBs, and financial responsibility for non-clinical inquiries
• Maximize utilization of systems, tools, and resources to support front-end reimbursement activities
• Review payer correspondence and EOBs to validate coverage determinations and identify discrepancies related to eligibility or benefits
• Ensure compliance with all Federal and State billing regulations and company policies, including HIPAA