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About the role
Key responsibilities & impact- Manage and resolve problem log cases related to test orders, sample issues, and account discrepancies
- Upload, maintain, and monitor territory data in Salesforce CRM with accuracy and consistency
- Ensure mobile phlebotomy orders are placed, tracked, and completed on time
- Assess and manage expired kit inventory across accounts; coordinate replenishment as needed
- Provide structured territory reporting and field feedback to the Regional Portfolio Manager
- Support onboarding, workflow integration, and sustained NavDx® utilization at existing accounts
- Serve as a day-to-day resource for office staff, nurses, and administrators on ordering processes and logistics
- Monitor account-level test utilization trends and surface drop-offs or growth opportunities to the senior rep
- Build and maintain relationships across the full care team to keep accounts active and engaged
- Assist with prospecting activity, including identifying new accounts and gathering data on target physicians
- Support field initiatives for new NavDx® indications (Anal Cancer, NavDxGyn™) at existing accounts
- Join and eventually lead clinical conversations with providers as experience grows
- Engage with ENT / Head & Neck Surgeons, Medical Oncologists, Radiation Oncologists, and Colorectal Surgeons under the direction of the Regional Portfolio Manager
Requirements
What you’ll need- College degree required
- Bachelor’s degree in a scientific discipline preferred
- 0–2 years of experience in healthcare, life sciences, diagnostics, or a clinical/administrative-facing role
- Exposure to oncology, molecular diagnostics, or surgical specialties preferred
- Strong organizational skills and attention to detail; able to manage high-volume tasks across a large territory
- Comfortable working independently and taking ownership of follow-through
- Proficiency with CRM tools (Salesforce experience preferred) and standard business software
- Valid driver’s license and willingness to travel within the assigned Florida territory-50%+ travel
- Highly organized, process-oriented, and dependable — you get things done without being told twice
- A self-starter who is energized by building something new and figuring out what works
- Clinically curious with the drive to grow into a field-facing commercial role over time
- Strong communicator who can manage expectations with both internal teams and external customers
- Competitive and accountable — you care about the numbers and your contribution to them.
Benefits
Comp & perks- competitive compensation
- work/life balance
- remote work opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CRM toolsSalesforcedata managementinventory managementterritory reportingproblem resolutionorder processingclinical conversationsprospectingtest utilization monitoring
Soft Skills
organizational skillsattention to detailindependenceownershipprocess-orienteddependabilityself-startercommunicationcompetitiveaccountability
Certifications
Bachelor’s degree
