Navarino

Account Manager

• Develop and maintain strong relationships with customers, ensuring consistent service delivery, customer retention and satisfaction
• Work closely with other teams from the company and affiliate companies, to ensure seamless pre and post sales customer experience
• Identify new business opportunities, actively participate in the planning and strategy execution on expanding the company's customer base
• Maintain accurate records of sales activities and customer interactions in the company’s CRM system
• Act as an ambassador for the company and its services, representing our brand in a positive and professional manner
• Represent the company at industry events and conferences as required

Data Engineer

• Design, develop, and optimize scalable data pipelines and ETL/ELT processes.
• Define and implement enterprise-wide data quality principles, frameworks, and standards.
• Ensure data pipelines deliver reliable, accurate, and high-quality data across platforms and business domains.
• Design and implement strategies that make data Findable, Accessible, Interoperable, and Reusable (FAIR).
• Build and maintain scalable datasets and data models that support analytics and AI/ML initiatives.
• Collaborate closely with AI, Data Science, Analytics, and Engineering teams to support AI-related projects and production workloads.
• Ensure data assets are cataloged, and metadata (business and technical) is properly maintained to improve discoverability and trust.
• Work with engineers, analysts, and business stakeholders to define data quality requirements for dashboards, models, and operational processes.
• Drive best practices across data architecture, governance, testing, monitoring, documentation, and CI/CD processes.
• Support cloud-native and multi-cloud data solutions across different cloud providers.
• Improve observability, reliability, security, and operational excellence across the data platform.

Senior Data Engineer – Data Quality

Systems Engineer

• - Act as the technical escalation point for complex issues
• - Troubleshoot complex technical problems across systems, networking, cybersecurity, and vessel ICT environments
• - Act as the main technical point of contact for customers and manage technical expectations
• - Maintain strong customer relationships and ensure smooth communication
• - Evaluate customer feedback and support continuous service improvement
• - Ensure consistent, high-quality service delivery
• - Liaise with internal teams to ensure effective service execution
• - Conduct audits of systems, services, and inventory
• - Research new technologies and propose improvements
• - Supervise system updates, patches, and security controls
• - Manage planned and unplanned system activities
• - Oversee installation, configuration, and maintenance of systems and applications
• - Coordinate project executions with SysAdmin team
• - Oversee data protection processes and ensure adherence to best practices
• - Follow ITIL-aligned practices for IT support operations
• - Track service metrics, audit tickets, and ensure SLA compliance

Senior IT System Engineer

Support Engineer

• Coordinate and manage field service attendances through a global service network
• Plan and schedule service interventions based on vessel location and operational constraints
• Support field engineers during onboard activities, ensuring compliance with system requirements
• Provide technical support to customers across Navarino’s products and services, primarily in networking and system-related issues
• Monitor the performance and smooth operation of deployed systems and services
• Troubleshoot and resolve incidents related to connectivity, IT infrastructure, and maritime communication systems
• Manage and track service requests through centralized ticketing systems (e.g., Freshservice)
• Ensure timely communication and updates to customers and internal stakeholders
• Participate in a 24/7 shift rotation, including support during off-hours, weekends, and holidays
• Maintain high standards of customer service, contributing to customer satisfaction, retention, and loyalty

Account Manager

Senior Data Engineer – Data Quality

Senior IT System Engineer

Field Service Coordinator – Maritime Communications Technical Support Engineer