National Registry of Emergency Medical Technicians

Account Manager

• Serve as the primary relationship manager for all stakeholder types within an assigned geographic territory, building and sustaining trust-based partnerships and advocating for stakeholder needs.
• Lead state onboarding and integration efforts; maintain accurate stakeholder portfolio information and document all interactions, issues, and follow-up actions within CRM.
• Represent the organization at meetings, conferences, site visits, and events; support presentations and external engagement efforts.
• Identify, monitor, and escalate complex or high-risk issues, trends, and emerging concerns with appropriate context and recommended actions.
• Coordinate with internal teams to ensure consistent resolution of stakeholder needs and alignment with organizational priorities; contribute to stakeholder engagement strategy and planning.
• Collaborate with other Strategic Relationship Managers to ensure shared coverage and continuity across territories.
• Manage multiple projects and priorities with strong organizational discipline and professionalism.

Strategic Relationship Manager

Manager

• Leads the design, engineering, and ongoing evolution of the Data Warehouse; ensures consistent, accurate, and timely data flow across systems, analytics platforms, and reporting layers.
• Collaborates with other appropriate teams to ensure data structures effectively support both operational and research objectives.
• Provides architectural guidance and recommends future-state data warehouse and reporting platforms to support long-term needs and reliability based on best practice.
• Defines and maintains standards for reporting and key organizational metrics that meet the needs of both internal and external partners.
• Ensures the dataflow and reporting logic is maintained and accessible.
• Ensures business rules and metrics are consistent across all departments to ensure trusted, authoritative data outputs.
• Provides mentorship, coaching, and technical guidance to staff.
• Identifies needs for improvement and collaborates with others to design and implement those solutions.
• Ensures data systems work well together, are reliable, and the results are accurate.
• Validates Data Warehouse jobs, data flows, and reporting outputs are complete and correct.
• Contributes to stabilization and re-enablement efforts following data or reporting incidents.

Data Solutions Manager

QA Engineer

• Oversees daily operations of the QA team to ensure high standards for product quality.
• Guides team members and supports effective testing processes.
• Identifies and manages risks related to product quality and release timelines.
• Supervises daily activities and work assignments of QA Analysts.
• Collaborates with Software Development Team Leads.

Quality Assurance Lead

• Oversees technical aspects of certification examination content, guiding projects from blueprint to technical report.
• Supports all phases of examination development, including item creation, quality assurance, and assembly.
• Develops and maintains documentation to ensure consistent execution of content development activities.
• Leads project planning and management for item and test development, identifying process inefficiencies and implementing effective solutions.
• Serves as technology lead for item development tools and platforms, overseeing, troubleshooting, vendor communications, and user training.
• Recruits, trains, and manages a team of contracted subject matter experts for item development and volunteer subject matter experts responsible for content development.
• Facilitates item review panels, ensuring effective subject matter expert engagement and adherence to item review protocols.

Item Development Manager

Controller

• Oversee all accounting activities, manage the month-end and year-end close processes, and ensure the timely preparation of accurate financial statements in accordance with GAAP and organizational policies.
• Supervise the maintenance of ledgers, reconciliation of accounts, and the implementation of internal controls to safeguard assets and ensure the integrity of financial data.
• Provide comprehensive oversight of financial operations, including cash flow management, investments, and reserves.
• Analyze financial results, trends, and variances to deliver actionable insights to leadership and support the development of strategic plans.
• Monitor financial risks and recommend mitigation strategies.
• Oversee payroll processing to ensure accuracy, compliance with federal and state regulations, and timely payments.
• Review and analyze payroll data for trends, discrepancies, and cost management.
• Coordinate the annual budgeting process, working with department heads to develop, review, and consolidate departmental budgets.
• Monitor actual performance against budget, prepare variance reports, and provide recommendations for corrective actions as needed.
• Develop, implement, and maintain financial policies, procedures, and best practices to ensure compliance and operational efficiency.
• Serve as the organization’s subject matter expert on complex accounting issues, regulatory requirements, and financial systems.
• Coordinate and support the annual audit process, serving as the primary contact for external auditors and ensuring timely completion of audit deliverables.
• Manage relationships with banks and other financial institutions to optimize organizational resources.

Director

• Lead strategy for stakeholder relationships and advocacy within the EMS ecosystem.
• Manage the Partner & Advocacy Team to build and maintain partnerships that support the National Registry's mission.
• Oversee stakeholder engagement to strengthen trust, improve collaboration, and keep the National Registry responsive to community needs.
• Develop and implement enterprise relationship and advocacy strategies for the organization.
• Engage with stakeholders at all levels to foster collaboration and strengthen partnerships across the EMS ecosystem.
• Monitor, evaluate, and report on the effectiveness of relationship and advocacy initiatives.

Director, Partner & Advocacy

Program Manager

• Independently plan, execute, and oversee operations programs, ensuring alignment with organizational priorities, timelines, and capacity.
• Transform direction, evolving priorities, and ambiguous problem statements into clear scopes, work plans, milestones, and decision points.
• Partner with functional leaders and subject matter experts to create sustainable processes that balance standardization with operational realities, such as constraints from accreditation requirements.
• Proactively manage and coordinate policy lifecycle management and accreditation activities, including evidence preparation, timeline management, stakeholder communication, and acting as the primary liaison with the accreditor.
• Identify risks within assigned programs and support mitigation planning, escalation, and tracking.
• Develop and maintain operational reporting that provides visibility into work, progress, risks, and outcomes, translating data into actionable insights for leadership.
• Communicate proactively with stakeholders regarding status, risks, dependencies, and decisions to maintain alignment and accountability.
• Evaluate program and process effectiveness and recommend improvements to strengthen execution, governance, and operational consistency across National Registry programs.