National Registry of Emergency Medical Technicians

Account Manager

• Serve as the primary relationship manager for all stakeholder types within an assigned geographic territory, building and sustaining trust-based partnerships and advocating for stakeholder needs.
• Lead state onboarding and integration efforts; maintain accurate stakeholder portfolio information and document all interactions, issues, and follow-up actions within CRM.
• Represent the organization at meetings, conferences, site visits, and events; support presentations and external engagement efforts.
• Identify, monitor, and escalate complex or high-risk issues, trends, and emerging concerns with appropriate context and recommended actions.
• Coordinate with internal teams to ensure consistent resolution of stakeholder needs and alignment with organizational priorities; contribute to stakeholder engagement strategy and planning.
• Collaborate with other Strategic Relationship Managers to ensure shared coverage and continuity across territories.
• Manage multiple projects and priorities with strong organizational discipline and professionalism.

Strategic Relationship Manager

Manager

• Leads the design, engineering, and ongoing evolution of the Data Warehouse; ensures consistent, accurate, and timely data flow across systems, analytics platforms, and reporting layers.
• Collaborates with other appropriate teams to ensure data structures effectively support both operational and research objectives.
• Provides architectural guidance and recommends future-state data warehouse and reporting platforms to support long-term needs and reliability based on best practice.
• Defines and maintains standards for reporting and key organizational metrics that meet the needs of both internal and external partners.
• Ensures the dataflow and reporting logic is maintained and accessible.
• Ensures business rules and metrics are consistent across all departments to ensure trusted, authoritative data outputs.
• Provides mentorship, coaching, and technical guidance to staff.
• Identifies needs for improvement and collaborates with others to design and implement those solutions.
• Ensures data systems work well together, are reliable, and the results are accurate.
• Validates Data Warehouse jobs, data flows, and reporting outputs are complete and correct.
• Contributes to stabilization and re-enablement efforts following data or reporting incidents.

Data Solutions Manager

QA Engineer

• Oversees daily operations of the QA team to ensure high standards for product quality.
• Guides team members and supports effective testing processes.
• Identifies and manages risks related to product quality and release timelines.
• Supervises daily activities and work assignments of QA Analysts.
• Collaborates with Software Development Team Leads.

Quality Assurance Lead

• Oversees technical aspects of certification examination content, guiding projects from blueprint to technical report.
• Supports all phases of examination development, including item creation, quality assurance, and assembly.
• Develops and maintains documentation to ensure consistent execution of content development activities.
• Leads project planning and management for item and test development, identifying process inefficiencies and implementing effective solutions.
• Serves as technology lead for item development tools and platforms, overseeing, troubleshooting, vendor communications, and user training.
• Recruits, trains, and manages a team of contracted subject matter experts for item development and volunteer subject matter experts responsible for content development.
• Facilitates item review panels, ensuring effective subject matter expert engagement and adherence to item review protocols.

Strategic Relationship Manager

Data Solutions Manager

Quality Assurance Lead

Item Development Manager