National Registry of Emergency Medical Technicians

Account Manager

• Serve as the primary relationship manager for all stakeholder types within an assigned geographic territory, building and sustaining trust-based partnerships and advocating for stakeholder needs.
• Lead state onboarding and integration efforts; maintain accurate stakeholder portfolio information and document all interactions, issues, and follow-up actions within CRM.
• Represent the organization at meetings, conferences, site visits, and events; support presentations and external engagement efforts.
• Identify, monitor, and escalate complex or high-risk issues, trends, and emerging concerns with appropriate context and recommended actions.
• Coordinate with internal teams to ensure consistent resolution of stakeholder needs and alignment with organizational priorities; contribute to stakeholder engagement strategy and planning.
• Collaborate with other Strategic Relationship Managers to ensure shared coverage and continuity across territories.
• Manage multiple projects and priorities with strong organizational discipline and professionalism.