National Partners In Healthcare

Recruitment

• Manage and coordinate temporary staffing needs primarily through locum tenens provider needs across NPH’s anesthesia divisions, serving as the primary liaison between locum agencies and internal teams to ensure seamless gap coverage while driving organizational staffing strategies, cost containment being top priority.
• Serve as the primary point of contact for locum tenens agencies, managing all communication and coordination related to gap coverage needs across NPH’s anesthesia divisions.
• Partner with VP/SVP of Operations, regional clinical leaders, scheduling and recruiting teams to identify locum coverage needs, define scope, and communicate requirements to locum agencies in a timely manner.
• Manage and maintain the locum provider schedule, tracking week-by-week coverage, identifying gaps, and proactively working with agencies to secure providers for uncovered periods.
• Drive temporary staffing strategies such as overall rate reductions, faster schedule commitments, flexibility to modify arrangements and stimulating buyouts where advantageous.
• Coordinate the handoff of locum providers between agency bookings, ensuring continuity of coverage when individual locums can only commit to partial periods.
• Facilitate the onboarding process for locum providers, including working with NPH recruiters to ensure all required applications, licensure, credentialing, and enrollment materials are submitted accurately and on time.
• Assist credentialing and enrollment teams in chasing down outstanding documentation from locum providers or their agencies to prevent delays in billing eligibility.
• Maintain up-to-date records of all active locum engagements, agency contacts, provider details, and scheduling status in company systems and databases.
• Build and maintain strong working relationships with multiple locum tenens agencies to ensure NPH has access to a robust pipeline of qualified anesthesia providers.
• Coordinate with facility administration and on-site contacts to facilitate smooth locum provider arrivals, orientation, and scheduling integration.
• Track and report on open locum coverage windows, agency performance, and overall locum utilization to the SVP of Integration on a regular basis.

Manager, Locums Staffing

Customer Support

• Answer incoming patient, insurance company and physician office telephone calls
• Receives and responds to all patient inquiries and complaints that may pertain to all phases of operations including billing, claims, claim denials, payments, and collection activities
• Records all customer contacts, including resolution or forwarding action taken to refer question to proper party
• Whenever possible, resolves question directly so that patient receives prompt satisfaction
• Explains account situation accurately in simple language so that patient can understand the explanation and how it applies to the particular question
• Responds promptly to all written inquiries or notifies patient if there will be a delay in obtaining a final resolution to the problem
• Takes note of recurring questions or problems that may be resolved or alleviated by changes in policy or procedures
• Attends in-service training to improve skills and to keep abreast of changes in contracts and procedures
• Identifies and communicates complaint patterns to management team
• Maintains strictest confidentiality
• Document all actions in the system notes
• Demonstrate a positive attitude and serve others with personal service 100% of the time
• Use the phone in a responsible, courteous and professional manner; keeping personal phone calls to a minimum
• Meet Customer satisfaction standards set forth by management
• Meet Productivity/Performance standards as set forth by management
• Adhere to all company policies and procedures
• Adherence to and compliance with information systems security is everyone’s responsibility
• It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems.

Customer Service Representative

Accounts Receivable

• Phone insurance companies for status on outstanding claims
• Process and follow up on appeals to insurance companies
• Phone patients for payment or payment arrangements on outstanding balances
• Print and re-file claims as needed
• Work correspondence daily
• Answer incoming patient, insurance company and physician office telephone calls
• Research/audit patient accounts for further payment or adjustments
• Work Analyzer reports as assigned
• Maintain basic proficiency with using spreadsheets
• Work outstanding Accounts Receivable from Collector Queue with proficiency within 30-60 days employment
• Meet productivity standards as set by the department.
• Maintain accuracy rating of 90% or greater on audited accounts.

Accounts Receivable Representative

Scheduler

• Manage daily clinical staffing to ensure seamless practice operations across all sites.
• Monitor productivity metrics and work with Practice Admin on making staffing adjustments to meet operational demands.
• Execute real-time scheduling updates for call-ins, and shift adjustments.
• Assign providers daily based off shift type, credentialing status and surgeon request while meeting patient care needs.
• Manage anesthesia provider requests from surgeons and patients.
• Ensure coverage plans align with surgical block time utilization and projected case volumes.
• Pull OR schedules 2 weeks in advance to anticipate staffing needs and communicate with sites.
• Recruit and move staff around to accommodate schedules.
• Assist with shift swaps/day off requests.
• Create monthly schedule for specialty shifts including assigning call shifts for staff.
• Enter hospital call schedule into IKE and distribute accordingly.
• Manage yearly vacation picking process.
• Adjust schedules for add-on cases, cancellations, or emergencies.
• Communicate daily schedules and updates to scout and anesthesia staff.
• Develop and maintain monthly or quarterly call schedules, including weekends and holidays.
• Balance fairness and equity in call and weekend assignments.
• Coordinate vacation, CME, and personal time-off requests.
• Plan ahead for staffing gaps caused by vacations, leaves, or open positions.
• Arrange locum or per diem coverage as needed.
• Maintain compliance with contractual obligations for coverage and call frequency.
• Collaborate with the practice admin to determine daily staffing needs.
• Manage shift swaps and coverage requests among providers.
• Track and confirm provider credentialing for each facility before scheduling.
• Maintain and update scheduling software (Spinfusion).
• Track attendance, shift compliance, and hours worked for payroll or productivity purposes.
• Generate reports on staffing utilization, coverage ratios, and scheduling trends.
• Coordinate onboarding and orientation schedules for new or locum providers.
• Serve as the main point of contact for scheduling-related questions or issues.
• Communicate changes promptly and professionally to staff and hospital partners.
• Identify and resolve scheduling conflicts proactively.
• Participate in leadership or staffing meetings to review coverage and optimize resources.

Senior Scheduler

Medical Billing and Coding

• Codes Anesthesia charge tickets
• Reviews CPT, ICD-10, ASA and HCPCS coding on charge tickets
• Reviews anesthesia records for supporting documentation for charge tickets
• Reviews medical records for supporting documentation for charge tickets
• Identifies cosmetic and/or prepaid cases and ensures two tickets are created, one for insurance and one for patient responsibility
• Delivers coded charts to assigned box for delivery to billing department
• Assists Billing and AR Department as needed
• Maintains strictest confidentiality

Manager, Locums Staffing

Customer Service Representative

Accounts Receivable Representative

Senior Scheduler

Certified Coder – Anesthesia