Customer Service Representative

National Partners In Healthcare

Customer service representative handling patient inquiries regarding billing and insurance for a healthcare company. Resolving issues and ensuring prompt service with a focus on customer satisfaction.

Posted 7/17/2026full-timeRichardson • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills and proficiency in insurance processing, with the ability to effectively communicate complex information in simple terms. Maintains confidentiality and adheres to company policies while managing multiple tasks in a healthcare environment.

Highest-signal resume keywords

Customer Service SkillsInsurance Processing KnowledgeIDX Practice Management System ProficiencyData Entry SkillsProblem Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Math SkillsCPT Coding KnowledgeICD-9 Coding KnowledgeASA Coding KnowledgeAnalytical SkillsInformation Gathering SkillsDocumentation SkillsClaims ProcessingBilling KnowledgeCollection Experience

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationInterpersonal SkillsTeamwork AttitudePositive Disposition

Tools & Technologies

IDX Practice Management System

Industry Keywords

Healthcare OrganizationPatient InquiriesConfidentialityInformation Systems SecurityCustomer Satisfaction Standards

About the role

Key responsibilities & impact

Answer incoming patient, insurance company and physician office telephone calls
Receives and responds to all patient inquiries and complaints that may pertain to all phases of operations including billing, claims, claim denials, payments, and collection activities
Records all customer contacts, including resolution or forwarding action taken to refer question to proper party
Whenever possible, resolves question directly so that patient receives prompt satisfaction
Explains account situation accurately in simple language so that patient can understand the explanation and how it applies to the particular question
Responds promptly to all written inquiries or notifies patient if there will be a delay in obtaining a final resolution to the problem
Takes note of recurring questions or problems that may be resolved or alleviated by changes in policy or procedures
Attends in-service training to improve skills and to keep abreast of changes in contracts and procedures
Identifies and communicates complaint patterns to management team
Maintains strictest confidentiality
Document all actions in the system notes
Demonstrate a positive attitude and serve others with personal service 100% of the time
Use the phone in a responsible, courteous and professional manner; keeping personal phone calls to a minimum
Meet Customer satisfaction standards set forth by management
Meet Productivity/Performance standards as set forth by management
Adhere to all company policies and procedures
Adherence to and compliance with information systems security is everyone’s responsibility
It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems.

Requirements

What you’ll need

High-school graduate or equivalent
Associate degree in business administration or related field of study is preferred
Two years of collection experience preferred or equivalent combination of education and experience will be considered
Prefer experience in a health care organization
Excellent verbal and written language skills to answer customer concerns in simple, understandable language
Proficiency with math skills - (i.e., skill in calculation of charges, payments and adjustments)
Knowledge of insurance processing, guidelines and general laws related to all payers
Must be able to establish proficiency in using the IDX practice management system
Excellent customer service skills
Ability to multi-task effectively
Data entry skills
Basic knowledge of CPT, ICD-9 and ASA codes
Sound problem solving skills & decision making ability
Strong analytical skills
Skill in gathering and reporting information from multiple sources, (IDX, internet, electronic records)
Must have a pleasant disposition and high tolerance level
Must display a positive “teamwork” attitude and strong interpersonal skills
Ability to work effectively and independently with staff, physicians and external customers with limited supervision
Ability to maintain confidentiality
Ability to read, write, and speak English
Willingness and ability to follow direction and/or company policy as directed by management.

Benefits

Comp & perks

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