National Motor Freight Traffic Association, Inc.

Account Executive

• Build, manage, and grow a portfolio of small and medium business (SMB) accounts within the assigned territory.
• Develop customer relationships and position TForce Freight solutions to meet shipping needs.
• Review sales reports and transportation trends to uncover opportunities and revenue risks.
• Track sales activity and maintain a healthy pipeline of prospects.
• Collaborate cross-functionally by sharing leads, bundling service solutions, and supporting joint proposals.
• Train customers on TForce’s digital shipping and tracking tools.
• Analyze revenue trends and provide service recommendations.
• Prepare weekly sales recaps, competitive updates, and account insights.

Account Executive, Local

Operations

• Maintain a safe, reliable, cost-efficient fleet for the company
• Meet operational needs and oversee compliance with regulatory agencies
• Manage automotive assets and control automotive costs
• Manage and coach employees, including automotive supervisors, specialists, management trainees and administrative assistants
• Analyze daily, weekly and monthly Fleet reports and develop action plans to meet department goals
• Manage automotive regulatory compliance and automotive safety
• Ensure vehicles are properly licensed, permitted and registered with state and federal authorities
• Create remedial action plans and follow up with automotive staff to ensure resolution
• Conduct cost-benefit analysis to determine which vehicles require repair or disposal
• Review reports to license/permit active assets
• Provide staff development through coaching, feedback, and career goals/plans
• Conduct performance evaluations and resolve individual and group performance issues
• Identify opportunities for advancing skills and capabilities

Manager, Fleet Operations

• Contacts customer base.
• Establishes and submits pricing requests.
• Prospects for new customers and opportunities.
• Builds and Maintains Relationships with Customers.
• Participates in Inside Sales Special Projects.

Sales Representative, Inside Sales

• Build, manage, and grow a portfolio of small and medium business (SMB) accounts within your assigned territory.
• Develop strong customer relationships and position TForce Freight solutions to meet shipping needs.
• Review sales reports and transportation trends to uncover new opportunities and revenue risks.
• Track sales activity and maintain a healthy pipeline of prospects.
• Collaborate cross‑functionally by sharing leads, bundling service solutions, and supporting joint proposals.
• Train customers on TForce’s digital shipping and tracking tools.
• Analyze revenue trends and provide service recommendations.
• Prepare weekly sales recaps, competitive updates, and account insights.

Customer Support

• Monitor, analyze and respond to operational data to meet call center service goals
• Call Volume Trends
• KPI Trends/Analysis
• Agent Skill Management
• Communicate service performance to all levels of management, noting exceptions and trends effecting results
• Process exceptions
• Coordinates with Customer Service Supervisors and the Quality group in scheduling CCR training to foster learning and development of job related skills
• Complete and provide various reports – give analysis as needed
• Complete Special Projects as needed
• Research and Analysis
• Reports: daily, weekly and monthly
• Process Analysis and Innovation

Customer Service Analyst – Workforce

Account Executive, Local – SMB

Engineering Manager

• Collaborate cross-functionally to manage resources and oversee day-to-day process and procedure administration.
• Analyze building and facility projects, develop operational layouts, and partner with operations to identify the most efficient and cost-effective business practices.
• Establish, monitor, and enforce performance standards to ensure organizational goals are met.
• Address and resolve performance issues in a timely manner in accordance with company policies and procedures, fostering accountability and teamwork.

Account Executive, Local

Manager, Fleet Operations

Sales Representative, Inside Sales

Account Executive, Local

Customer Service Analyst – Workforce

Account Executive, Local

Account Executive

Account Executive

Account Executive, Local

Account Executive, Local – SMB

Manager, Industrial Engineering