National Motor Freight Traffic Association, Inc.

Account Executive

• Contacts customer base.
• Establishes and submits pricing requests.
• Prospects for new customers and opportunities.
• Builds and Maintains Relationships with Customers.
• Participates in Inside Sales Special Projects.

Sales Representative, Inside Sales

• Build, manage, and grow a portfolio of small and medium business (SMB) accounts within your assigned territory.
• Develop strong customer relationships and position TForce Freight solutions to meet shipping needs.
• Review sales reports and transportation trends to uncover new opportunities and revenue risks.
• Track sales activity and maintain a healthy pipeline of prospects.
• Collaborate cross‑functionally by sharing leads, bundling service solutions, and supporting joint proposals.
• Train customers on TForce’s digital shipping and tracking tools.
• Analyze revenue trends and provide service recommendations.
• Prepare weekly sales recaps, competitive updates, and account insights.

Account Executive, Local

Customer Support

• Monitor, analyze and respond to operational data to meet call center service goals
• Call Volume Trends
• KPI Trends/Analysis
• Agent Skill Management
• Communicate service performance to all levels of management, noting exceptions and trends effecting results
• Process exceptions
• Coordinates with Customer Service Supervisors and the Quality group in scheduling CCR training to foster learning and development of job related skills
• Complete and provide various reports – give analysis as needed
• Complete Special Projects as needed
• Research and Analysis
• Reports: daily, weekly and monthly
• Process Analysis and Innovation

Customer Service Analyst – Workforce

Account Executive, Local – SMB

Engineering Manager

• Collaborate cross-functionally to manage resources and oversee day-to-day process and procedure administration.
• Analyze building and facility projects, develop operational layouts, and partner with operations to identify the most efficient and cost-effective business practices.
• Establish, monitor, and enforce performance standards to ensure organizational goals are met.
• Address and resolve performance issues in a timely manner in accordance with company policies and procedures, fostering accountability and teamwork.

Manager, Industrial Engineering

Manager

• Collaborates with others to investigate, analyze, and resolve critical and concerns following the implementation of new processes and tools.
• Investigates concerns to identify key employee themes that require behavior and process changes, education, and corrective actions.
• Develops implementation plans to ensure successful execution of initiatives.
• Ensures programs align with business needs.
• Seeks feedback from line management to ensure initiatives are providing support and are focused on business priorities.
• Manages the Human Resources Report Card to track progress and goal achievement.

Senior Manager, Field Support

Human Resources

• Provides coaching to provide solutions on issues related to policy and procedures, employee discipline, retention, health and safety, separations, and investigations.
• Promotes organizational change and cultural transformation to ensure the organization's strategic and tactical initiatives are effectively executed.
• Promotes highly effective relationships with the service centers, business management, recruiting organizations, external customers, and peers, locally and globally, to share accountability and provide valued support for achieving business goals.
• Coaches' business units and service centers regarding best practices implementation of compliance procedures (e.g., reasonable accommodation, safety, etc.) to comply with federal, state, and local regulations and support focus on diversity.
• Utilizes knowledge of TFF Labor policies, contracts, provisions, and government regulations to guide HR process implementation and prevent potential sources of legal problems.
• Determines employees training needs to produce continuous development plans.
• Manages local HR spend for travel, recognition, recruiting, shipping, assets, staffing, etc. to contain cost.
• Maintains collected workforce data and analysis to identify candidate readiness levels and development needs.

Field Human Resources Supervisor

Software Engineer

• Supports operations that call the help desk for transportation systems.
• Uses system testing tools to monitor application status and performance.
• Completes application analysis to determine if an application enhancement is warranted.
• Utilizes knowledge of applications to determine system enhancement alternatives for resolving end user requests.
• Explores options with other colleagues impacted by the proposed change to determine if there are alternative courses of action that should be pursued.
• Analyzes business impact of system enhancements to evaluate significant customer usage requirements and cost efficiencies.
• Documents business impacts of the application problems to justify the requested application enhancements.

Sales Representative, Inside Sales

Account Executive, Local

Customer Service Analyst – Workforce

Account Executive, Local

Account Executive

Account Executive

Account Executive, Local

Account Executive, Local – SMB

Manager, Industrial Engineering

Account Executive, Local

Account Executive

Senior Manager, Field Support

Field Human Resources Supervisor

Analyst, Industrial Engineering

Field Human Resources Supervisor