National Association of Community Health Centers (NACHC)

Manager, New Site Training and Onboarding

National Association of Community Health Centers (NACHC)

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

Go

About the role

  • Design and execute end-to-end onboarding experience for clinical and administrative staff
  • Serve as the clinic go-live training and onboarding lead for new clinic launches and system rollouts
  • Serve as the Athena systems lead during new clinic openings and go-lives
  • Coordinate all training and readiness activities, including pre-launch assessments, go-live scheduling, and post-launch support
  • Provide hands-on, in-clinic support during launch periods
  • Lead onboarding and training for additional systems (e.g., AI documentation tools, Phreesia replacements)
  • Design, deliver, and maintain standardized Athena training programs for a variety of roles
  • Create and update training materials, including tip sheets, videos, and job aids
  • Deliver both 1:1 and group trainings, virtually and on-site
  • Track user performance and feedback to refine training content
  • Act as a first-line resource for clinical teams needing support with Athena workflows
  • Partner with IT, Clinical Operations, and Athena support to triage and resolve system issues
  • Monitor system usage trends and identify opportunities for workflow improvements or refresher trainings
  • Partner with Clinical Leadership, Quality, and Operations teams to align training with protocols and compliance
  • Assist in configuring Athena templates, documentation tools, and order sets
  • Participate in rollout of new tools, features, or modules
  • Travel up to 75% to support clinic launches, team onboarding, refresher training, and onsite troubleshooting

Requirements

  • Clinical background required: MA, LPN, RN, NP, CNM or similar
  • 3–5+ years of experience in training, clinical operations, or practice management in a healthcare setting
  • Proven experience leading onboarding, go-lives, and system rollouts, preferably with Athenahealth
  • Strong communication and facilitation skills
  • Passion for women’s health and delivering a high-quality, empowering care experience
  • Self-starter, detail-oriented, and able to thrive in a fast-paced, evolving environment