Salary
💰 $108,000 - $162,000 per year
About the role
- Design and implement comprehensive services and GTM strategies that align with sales objectives and capacity planning models
- Create and maintain services SKUs, pricing models, and packaging strategies that optimize attach rates while protecting margins
- Develop and enforce discount approval thresholds and governance frameworks for service deals
- Partner with Finance to refine forecasting models for services revenue, partner allocation, and capacity planning
- Actively participate in strategic deal reviews to ensure appropriate services scoping and commercial structures
- Provide hands-on support for complex or high-value opportunities, working directly with sales teams to position services effectively
- Train and enable the sales organization on service value propositions, scoping methodologies, and pricing strategies
- Develop playbooks and tools that help sales teams independently position the right services mix
- Collaborate with Director of Partner Services to optimize partner paper versus subcontractor models
- Design commercial frameworks that increase partner-delivered implementations while maintaining quality and margin targets
- Establish clear criteria and processes for determining when work should go to partners versus internal delivery
- Track and improve metrics around partner attach rates and partner paper percentage
- Own and improve key service metrics, including attach rates, service margin, utilization targets, and NNARR sourcing
- Identify and drive process improvements that streamline service sales cycles and reduce friction
- Build reporting and analytics to provide visibility into service performance and pipeline health
- Partner with delivery teams to ensure smooth handoffs from sales to implementation
Requirements
- 5-8+ years of experience in Professional Services, Sales Operations, or GTM roles within SaaS or consulting organizations
- Proven track record in services forecasting, planning, and services strategy development
- Deep understanding of professional services economics, including utilization models, margin drivers, and capacity planning
- Experience influencing senior stakeholders and driving cross-functional initiatives without direct authority
- Strong analytical skills with the ability to translate complex data into actionable insights and recommendations
- Exceptional communication and presentation skills, comfortable engaging with C-level executives
- Strong business acumen with the ability to protect margins while ensuring customer success
- Player-coach mentality - willing to roll up sleeves while implementing strategic initiatives
- Collaborative approach with the ability to influence without authority
- Comfortable in fast-paced, high-growth environments with evolving priorities
- Nice to have: Experience with Big 4 or similar consulting firm ecosystems, SaaS implementation services or technical consulting, familiarity with partner delivery models and channel strategies, understanding of GRC/audit/compliance domains, experience with tools like Salesforce, PSA platforms, and financial planning systems
- Must be able to pass background checks
- Application questions indicate requirement to be legally authorized to work in the country where the job is based and may require sponsorship info