National Association of Community Health Centers (NACHC)

Bilingual

• Serve as overflow support to multiple practices by answering and triaging incoming phone calls and app messages
• Act as the second line of call for incoming calls from new patients
• Answer incoming phone calls from other stakeholders (e.g., external medical provider offices) and start incoming referral requests
• Check and respond to voicemail and after hours messages
• Schedule patients from incoming phone calls and conduct no show and cancellation follow-up
• Support schedule re-shuffles (e.g., when provider is called out) and work through appointment ticklers
• Support central communications intake and follow up through various mediums
• Perform other duties as assigned

Bilingual Patient Representative

Accounts Payable

• Oversee the Accounts Payable function, ensuring timely and accurate processing of invoices, credit memos, payments, and journal entries.
• General ledger coding, prepaid expenses, fixed asset identification, and payment terms.
• Coordination of accruals for any items based on matching principle.
• Communication with General Ledger team to ensure appropriate recognition of any accrued, deferred, and prepaid items.
• Ensure completeness of AP subledger by reviewing reconciliations to vendor statements.
• Monitor cashflows and optimize payment processes to maintain healthy financial status.
• Collaborate with cross-functional teams to resolve discrepancies and improve vendor relationships.
• Assist in preparation for, and conducting of, annual financial statement audit.
• Ensure vendor inquiry responses are addressed timely, professionally, and courteously by team.
• Lead, mentor, and develop a team of accounting professionals, fostering a culture of continuous improvement and professional growth.
• Stay updated on industry trends and best practices to recommend improvements to the finance department.
• Contribute ideas to improve processes, create efficiencies, reduce costs, and streamline overall workflow.
• Participate in Turning Points to identify opportunities for improvement.
• Develop and implement policies and procedures to enhance the efficiency of financial operations.
• Ensure team’s adherence to company policies and procedures.
• Recruiting in support of Inclusive hiring practices, training, supporting, developing, and effectively managing the performance of the team
• Leading and supporting the implementation of new or updated improvement initiatives within the department
• Embodying the organization’s culture of service by demonstrating exceptional customer service for internal and external customers and engaging in on-going learning opportunities
• Safeguarding intellectual property and confidentiality by contributing including but not limited to disaster recovery and back-up procedures where applicable
• Advocating in the best interest of the team, our members, and for the organization.
• Communicating and sharing information to relevant parties regarding team (decisions, outcomes, accomplishments, performance, learnings, best practices, etc.)

Manager, Accounts Payable

Manager

• Providing leadership, coordination and management of processes and functions for EHR Install Analyst teams.
• Identifying potential opportunities for process and quality improvement within OCHIN.
• Continue to improve both maintenance & install process with both legacy and new members.
• Manage the Installation Analyst Team and improve overall deployment to members through coordination with other leaders, project managers and staff, ensuring that all sides of installation are aligned and providing the best service.
• Ensuring that team processes are represented on the OCHIN System Map
• Maintaining and reinforcing communication and linkages between the EHR Install Analyst team and other relevant OCHIN Departments
• Work with team supervisors to resource and allocate staff for special projects and go-live support
• Reviewing ticket metrics and ensure team is delivering on SLAs and staying current with assignments.
• Ability to bridge Epic build concepts with user workflows and operational practices, as needed, to support installation design and stabilization
• Manage multiple staff members of various levels (e.g., supervisors, technical staff, professional staff, support staff) through their employment lifecycle, including their recruitment, training and development, and rewards and recognition, and performance coaching and management.
• Provide coaching and support continuous learning for staff on topics relevant to their job.
• Manage and coordinate team objectives, resourcing, tasks and projects, organizing the team’s tasks and projects and tracking productivity and schedules to measure against set goals and initiatives.
• Ensure that goals are aligned with OCHIN strategic direction and that projects and project tactics align with organizational goals.
• Ensure staff are adhering to standards, including corporate policies, team standard operating procedures and service level agreements with our members, with a clear process for consistent delivery of status reporting for project progression.
• Proactively analyze portfolio for risks and issues and recommend prevention and mitigation steps.
• Ensure that project deadlines are met, and that escalation process is followed when deadlines are at risk.
• Design, maintain, and optimize team standard operating procedures, templates, and tools.
• Build and maintain strong relationships with members and staff at all levels of the organization; negotiate difficult conversations to a desired end while maintaining trust and respect.
• Partner with leaders across the organization to optimize work, projects, and programs for overall organizational success.
• Attend regular committee meetings to drive systems thinking and operational excellence throughout OCHIN’s business.
• Safeguard intellectual property and confidentiality, including but not limited to implementing disaster recovery and back-up procedures where applicable.
• Other duties as assigned

Bilingual Patient Representative

Manager, Accounts Payable

Manager, Epic Billing Applications – Install