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AR Specialist – Patient Support
National Association of Community Health Centers (NACHC)Patient Financial Services Specialist supporting patients with their financial care journey. Focused on compassionate assistance and communication regarding billing and payment options for healthcare services.
About the role
Key responsibilities & impact- Serve as the primary point of contact for patient inquiries related to billing statements, account balances, and financial policies
- Manage inbound patient phone calls and portal/secure messages with professionalism, empathy, and timely follow-through
- Handle patient escalations with care and composure, resolving concerns or routing to appropriate leadership when needed
- Communicate clearly about patient financial responsibility, explaining charges in plain language that is easy to understand
- Process patient payments accurately via phone, portal, and other approved payment channels
- Set up and manage patient payment plans in accordance with Diana Health policies, ensuring payment arrangements are documented and tracked
- Monitor payment plan adherence and proactively follow up with patients to support successful completion
- Maintain accurate and thorough documentation of all account activity and patient communications
- Educate patients about available financial assistance programs and eligibility criteria
- Guide patients through the financial assistance application process with compassion and clarity
- Review and process financial assistance applications in accordance with established policies
- Collaborate with internal teams to ensure timely decisions and a seamless patient experience throughout the assistance process
- Comply with all revenue cycle and patient financial services policies and procedures
- Maintain strict confidentiality and HIPAA compliance in all patient interactions and documentation
- Prioritize tasks effectively to meet response time standards and patient experience goals
- Accurately track daily activity and meet department productivity standards as defined by management
- Support special projects and initiatives as assigned by Manager or Supervisor
Requirements
What you’ll need- High school diploma or GED required
- 2+ years of experience in patient financial services, patient billing, or a related healthcare customer service role
- Experience processing payments, setting up payment plans, and assisting patients with financial assistance programs preferred
- Demonstrated ability to handle sensitive financial conversations with empathy and professionalism
- Detail-oriented with strong aptitude for accuracy in data entry and account documentation
- Proven effective verbal, listening, and written communication skills
- Ability to work collaboratively across teams in a fast-paced, mission-driven environment
Benefits
Comp & perks- Competitive compensation
- Medical, dental & vision plans, with an HSA/FSA option
- 401(k) with employer match
- Paid time off
- Paid parental leave
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Payment ProcessingSetting Up Payment PlansAccount DocumentationFinancial Assistance Application ReviewData Entry Accuracy
Soft Skills
EmpathyProfessionalismCollaborationActive ListeningClear Communication
Certifications
High School DiplomaGED