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Revenue Cycle Manager
National Association of Community Health Centers (NACHC)Revenue Cycle Operations Manager overseeing revenue cycle operations across multiple women’s health practices for Diana Health. Leading billing operations, coding workflows, and optimizing financial performance.
About the role
Key responsibilities & impact- Manage day-to-day revenue cycle operations across multiple markets and practice locations
- Oversee billing, coding, claims follow-up, denial management, appeals, payment posting, and accounts receivable workflows
- Monitor and improve operational KPIs including: Days in AR, Aging >90 days, Initial denial rates, Charge entry lag, Claims edit resolution, Hold workqueues, Payment plan performance, Time-of-service collections
- Ensure timely and accurate claims submission to maximize reimbursement and minimize AR aging
- Oversee operational workqueues within Athena and ensure timely resolution of billing and claim issues
- Partner with finance and analytics teams to identify trends, gaps, and opportunities for operational improvement
- Support month-end close readiness and ensure claims are billed timely across all sites
- Serve as an escalation point for complex payer, operational, and billing issues
- Lead and develop a team of billers, coders, AR specialists, and operational support staff
- Establish productivity expectations and accountability metrics across all functional areas
- Conduct regular workflow reviews and operational audits to identify bottlenecks and inefficiencies
- Provide coaching, mentoring, and performance feedback to team members
- Support onboarding, training, SOP development, and cross-functional education initiatives
- Foster a culture of collaboration, accountability, continuous improvement, and operational excellence
- Identify opportunities to improve operational efficiency, reduce denials, and streamline workflows
- Partner with operations, product, and engineering teams on workflow redesign and automation initiatives
- Support implementation and optimization of systems including AthenaOne, Collectly, Freesia, and related revenue cycle tools
- Assist in developing and maintaining revenue cycle playbooks, SOPs, and training materials
- Support implementation of automation, AI, and workflow optimization initiatives designed to improve scalability and operational performance
- Partner with Practice Managers and operational leaders to improve front-end revenue cycle performance
- Collaborate with credentialing, contracting, finance, and clinical operations teams to resolve operational barriers
- Support implementation and refinement of patient financial workflows, payment plans, and collection strategies
- Assist in operationalizing payer requirements and workflow changes across the organization
Requirements
What you’ll need- Bachelor’s degree preferred
- 5–7+ years of progressive healthcare revenue cycle experience
- 3–5+ years of leadership or management experience within revenue cycle operations
- Strong understanding of physician billing, coding workflows, claims management, and AR operations
- Experience managing denial follow-up and accounts receivable teams
- Experience working within AthenaOne or similar practice management platforms strongly preferred
- Experience with multi-site physician practice operations
- OB/GYN or women’s health experience strongly preferred
- Experience supporting high-growth healthcare organizations preferred
- Multi-state healthcare operations (Tennessee, Florida, and/or Texas preferred)
- Strong Excel and operational reporting skills preferred
Benefits
Comp & perks- Competitive compensation
- Medical, dental & vision plans, with an HSA/FSA option
- 401(k)
- Paid time off
- Paid parental leave
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
revenue cycle operationsbillingcodingclaims managementaccounts receivabledenial managementoperational KPIsworkflow optimizationfinancial workflowsExcel
Soft Skills
leadershipcoachingmentoringcollaborationaccountabilitycontinuous improvementoperational excellencecommunicationproblem-solvingteam development
Certifications
Bachelor’s degree