Pipeworks Studios

Lead Help Desk Administrator

Pipeworks Studios

full-time

Posted on:

Origin:  • 🇺🇸 United States • Oregon

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Salary

💰 $67,000 - $80,000 per year

Job Level

Senior

Tech Stack

Go

About the role

  • Manage on-premises Active Directory and Microsoft Entra ID accounts
  • Maintain security through group policies, MFA, and account lifecycle management
  • Set up and deprovision accounts for employees and contractors, ensuring correct tool and project access
  • Administer Microsoft 365, SharePoint, and related Microsoft services
  • Manage Jira and Confluence including user settings, workflow adjustments, and backend configurations
  • Maintain the IT SharePoint page and oversee client partner centers and developer accounts
  • Collaborate with IT, DevOps, and HR to manage system permissions and access
  • Track and assign software licenses to maintain compliance
  • Manage company hardware and software inventory using Snipe-IT and maintain accurate records for office and remote equipment
  • Handle equipment swaps and replacements to minimize user downtime
  • Resolve Tier 1 and Tier 2 support requests (lockouts, access issues, password resets)
  • Triage incoming tickets and keep workflows, business rules, and service catalog organized
  • Provide clear and timely communication with users during troubleshooting
  • Write and update helpdesk procedures, IT workflows, onboarding materials, and troubleshooting guides
  • Review user access, group memberships, and permissions regularly and document/correct audit data
  • Lead weekly helpdesk meetings and act as a point of escalation for complex or high-priority issues
  • Identify opportunities to improve helpdesk operations and employee support

Requirements

  • 5+ years in an IT or Help Desk role
  • Hands-on experience in IT systems administration or helpdesk support
  • Familiarity with Microsoft Active Directory, Entra ID, and Microsoft 365 administration
  • Strong organizational skills with attention to detail
  • Excellent written and verbal communication skills
  • Ability to lift 50+ lbs and perform physically active tasks as needed
  • Familiarity with Snipe-IT or other inventory management tools (nice-to-have)
  • Experience in account compliance/audit processes (nice-to-have)
  • Experience with Jira/Confluence management and integrations (nice-to-have)
  • Interest in developing skills in building management or IT compliance (nice-to-have)
  • Required to work on-site in Eugene, OR