Natera

Translator

• Serve as the primary relationship manager for strategic external oncology alliances.
• Own the high-level tracking and overview of incoming studies, establishing a clear understanding of each study's clinical priority.
• Lead the initial assessment of partnerships prior to contracting to evaluate secondary-use importance.
• Establish high-level communication plans and governance frameworks for collaborations.
• Serve as the primary internal driver for contract management, owning day-to-day legal coordination and protocol/ICF reviews.
• Maintain strategic visibility internally regarding contract communication and execution tracking.
• Monitor compliance with contractual obligations, including IP boundaries and data-sharing rights.
• Partner closely with the internal TMED Program Manager to translate identified strategic objectives into internal operational plans.

Alliance Manager, Translational Medicine

Learning and Development

• Lead the training and development efforts across Patient Coordinator, Billing Call Center, Patient Experience, and Document Control teams.
• Take ownership of training initiatives, leveraging artificial intelligence and data analytics to identify skill gaps, build robust onboarding programs, and execute them effectively.
• Align all training initiatives with the company’s long-term business objectives and operational goals.
• Utilize artificial intelligence tools to optimize the creation of training materials and enhance modern e-learning experiences.
• Collaborate with supervisors to assess current and future training requirements through job analysis and performance appraisals.
• Develop individualized and team-wide training and development plans.
• Review, select, and maintain training resources to ensure they are current, accurate, and effective.
• Conduct effective induction and orientation sessions.
• Provide structured opportunities for ongoing employee development and upskilling.

Training, Document Control Manager

Technical Product Manager

• Partner with product managers to understand their roadmap goals.
• Make informed technical and product tradeoffs by understanding system architecture.
• Work closely with engineering leadership to scope work and manage technical dependencies.
• Collaborate with peer product managers to identify integration points.
• Enable predictable execution by helping product managers define success criteria.
• Support teams throughout the product lifecycle by collaborating on release planning and launch strategy.
• Communicate initiative status, risks, decisions clearly to stakeholders.

Senior Technical Product Manager

Manager

• Serves patients by identifying the best method for retrieving blood; preparing specimens for laboratory testing; and performing screening procedures.
• Acts as an operations manager for the designated patient service center (PSC).
• Oversees Natera’s phlebotomy program at the specified location.
• May require oversight of other phlebotomists as needed to support patient volume growth.
• Verifies test requisitions by comparing information with orders and requisition documentation.
• Obtains blood specimens by performing venipunctures and finger sticks.
• Maintains specimen integrity by using aseptic technique and following Natera procedures.
• Maintains quality results by following Natera procedures and testing schedule.

PSC Manager

Phlebotomist

• Schedule and determine the most effective method for blood collection.
• Prepare specimens for laboratory testing and manage necessary paperwork for compliance.
• Oversee and coordinate patient care services for high-quality healthcare delivery.
• Collaborate with Field Sales and internal operations teams to support patients and ensure continuity of care.
• Act as the primary liaison for accounts and Sales, documenting interactions, and responding to inquiries.

Phlebotomist Test Coordinator

Inside Sales

• Lead, develop, and manage a team of Patient Experience Supervisors and Patient Success Specialists across phone, live chat, and email channels.
• Own full people management responsibilities including hiring, onboarding, performance management, disciplinary action, and career development for direct and indirect reports.
• Set clear team goals and performance expectations aligned to departmental KPIs, holding the team accountable to consistent execution.
• Develop and implement strategies to improve patient satisfaction, team efficiency, and service quality across all channels.
• Oversee QA programs for inbound and outbound calls, live chats, emails, and faxes, ensuring feedback loops are timely and actionable.
• Serve as the escalation point for complex or unresolved patient concerns, partnering with internal teams to drive resolution.
• Partner cross-functionally with clinical, operations, billing, and product teams to resolve systemic patient issues and share insights that improve the overall patient journey.
• Lead process improvement initiatives that enhance the patient experience and increase team productivity.
• Oversee staffing and scheduling strategy, ensuring adequate coverage across all shifts and service channels.
• Own department orientation and training programs for new hires, ensuring role readiness before live patient interaction.
• Ensure ongoing development opportunities are available for tenured staff, including performance coaching and career pathing conversations.
• Conduct regular one-on-ones, team meetings, and skip-level check-ins to maintain visibility into team health and individual performance.
• Ensure meeting notes and action items are documented and distributed within 24 hours.
• Monitor and enforce adherence to Policies and Procedures, auditing as necessary and addressing gaps proactively.
• Own departmental reporting, ensuring all required projects and reports are completed accurately and on time.
• Promote a positive, inclusive, and high-performing team culture through consistent role modeling, fairness, and transparency.

Inside Sales Manager

• Manage a team dedicated to executing Natera’s customer service.
• Supervise a team of Patient Success Specialist.
• Assist patients with test status updates, patient portal login issues, questions about testing services, and coordinating redraws for blood samples.
• Manage inbound calls and live chats to deliver timely and effective assistance.
• Collaborate with cross-functional teams to resolve patient inquiries and concerns effectively.
• Contribute to process improvement initiatives to enhance the patient experience.
• Daily supervision of staff to include all department sub-teams.
• Assists with feedback on hiring, discipline, and performance evaluations.
• Ensures the team exceeds all performance KPIs and metrics.
• Responsible for monitoring and QA of inbound and outbound calls and providing feedback.
• Responsible for monitoring and QA of emails and faxes.
• Oversees the process of providing coverage for employee vacation and sick calls.
• Provides backup for scheduling as needed.
• Provides department orientation for all direct reports and coordinates training per job description.
• Assures that ongoing training is provided for established employees.
• Liaison with internal departments to promote ongoing communication and ensure accuracy.
• Acts as the first level of escalation to patient concerns and complaints. Assists staff with enforcing policy.
• Assists management with regular meetings for all staff and ensures meeting minutes are completed within 24 hours.
• Handles the supply orders for the department.
• Monitors and validates adherence to Policies and Procedures, auditing as necessary. Monitors and evaluates employee productivity and performance to goal.
• Assists with the completion of all required projects and reports in a timely fashion on a daily, weekly, or monthly basis per the direction of management.
• Develops, monitors, coaches, and manages staff, ensuring the development of employees through orientation, training, establishing objectives, communicating rules, and constructive discipline.
• Promotes a positive working environment through role modeling, team development, respect, fairness, and consistency.

Inside Sales Supervisor

Medical Director

• Champion our site engagement strategy to maximize clinical trial participation and serve as the executive escalation point for critical partnerships.
• Lead a high-performing, cross-functional team (BD, Data Science, Product, Marketing) to translate partner needs into scalable, data-driven program opportunities.
• Act as the principal medical point of contact for Pharma Partners, applying clinical and operational expertise to lead contract negotiation and cultivate long-term, high-impact relationships with key stakeholders.
• Lead provider outreach and patient engagement efforts, leveraging deep clinical interpretation to optimize patient identification and trial enrollment.
• Proactively identify opportunities for process optimization and contribute to organizational growth through the development and implementation of operational strategy and best practices.

Director, Clinical Trials Lead – Rare Disease, CKD

Scientist

• RWE and Bioinformatics Analysis: Lead large-scale genomics data analysis, specifically in Chronic Kidney Disease (CKD), to extract actionable insights.
• Predictive Analytics & Modeling: Develop and implement robust predictive models to forecast clinical trends and outcomes using RWE and genomics data.
• Data Visualization and Communication: Create and implement innovative data visualization strategies to effectively communicate complex genomic analysis results.
• Project Leadership: Own and manage genomics projects from initial concept through to final delivery, ensuring all initiatives are completed efficiently (on time and within budget).
• Cross-Functional Partnership: Collaborate closely with Sales, R&D, Data Science, Business Development, Medical Affairs, and Engineering.
• Data Stewardship: Facilitate the integration of genomics data with diverse data types to enrich analyses.
• Reporting and Publication: Prepare detailed reports and manuscripts for publication.
• Innovation and Development: Maintain current knowledge of the latest developments in genomics and bioinformatics and propose new methods for analysis.

Senior Scientist

• Lead translational medicine and clinical biomarker strategy across oncology programs within and beyond the BioPharma BD portfolio.
• Define and oversee biomarker plans supporting late-stage development in solid tumors within the BioPharma space (Pharma Lab Services, BD partnerships) including assay strategy, translational endpoints, data generation, data interpretation, publication planning, and regulatory filing support.
• Partner closely with clinical development, bioinformatics, medical affairs, regulatory, diagnostics, and commercial teams to ensure assay development portfolio and biomarker strategies are aligned with overall BioPharma BD needs.
• Work with external partners on their Natera-supported translational research efforts to help them leverage Natera capabilities to optimize the value of their projects: these may include identifying novel targets, characterizing resistance mechanisms, developing novel predictive biomarkers and next-generation clinical tools, including blood-based biomarkers, digital pathology, radiomics, and AI/ML-enabled approaches.
• Support development and lifecycle strategies that enable successful product differentiation, launch readiness, reimbursement, and broader clinical adoption.
• Contribute to study design and evidence-generation plans that support our BioPharma efforts across BD, Pharma Lab Services, and internal R&D.
• Work with the RWD, AI, and bioinformatics teams to develop use cases for existing data and build out new concepts for new data types as they are created.
• Apply translational insights to inform patient selection, development decisions, and clinical differentiation strategies for our customers.
• Establish and lead strategic collaborations with BioPharma partners, academic institutions, cooperative groups, scientific consortia, and key opinion leaders.
• Represent the company in external scientific and clinical initiatives that shape the future of biomarker-enabled oncology development.
• Build productive external partnerships that accelerate innovation, evidence generation, and adoption of novel translational approaches.
• Serve as a visible scientific leader through publications, invited presentations, advisory participation, and broader thought leadership in oncology and precision medicine.
• Maintain strong credibility in the external scientific community, with the ability to engage effectively with academic leaders, consortia, and industry partners.
• Contribute to the company’s scientific reputation through high-impact external presence and publication strategy.

Senior Director, Clinical Biomarkers – BioPharma Business Development

Engineering Manager

• Manage a team of Laboratory Systems Scientists.
• Drive implementation, optimization, and continuous improvement of laboratory systems and operational processes.
• Partner with Laboratory Operations, R&D, Bioinformatics, Software Engineering, Automation Engineering, Quality, Regulatory, and Product teams to operationalize new capabilities.
• Ensure laboratory systems and workflows are scalable, efficient, and aligned with organizational growth.

Senior Manager, Operational Excellence, Process Engineering

Customer Support

• Partner with internal and external customers via phone and digital channels to secure missing information required for processing submitted test samples
• Gather necessary patient contact, health, physician, clinic, billing, and medical insurance information
• Communicate test status, resend test results, and schedule requests for mobile phlebotomy
• Triage customer technical issues and clinical inquiries to Genetic Counseling staff
• Own account requests for the Sales team, driving fast and accurate account setups, kit and supply orders, medical order processing, and order tracking
• Resolve customer inquiries and escalations regarding missing or delayed test samples and result reports
• Perform customer verifications and obtain all relevant information to evaluate and handle complaints
• Escalate unresolvable issues clearly and maintain momentum in the resolution process
• Manage customer accounts by documenting all interactions, communications, actions taken, and follow-ups
• Maintain working knowledge of all Natera genetic tests, required samples, turnaround times, required patient health information, request forms, and waivers
• Partner with new employees to provide training and onboarding support
• Maintain compliance with HIPAA policies and Natera procedures regarding patient privacy and Protected Health Information (PHI)
• Complete and maintain all current Natera training requirements
• Step in to create clarity and maintain momentum when processes or expectations are undefined

Customer Experience Associate – Temporary

Full-stack Engineer

• Design, develop, and maintain scalable services that support the diverse activities of a high-throughput laboratory.
• Develop both front-end and back-end applications.
• Implement and manage CI/CD pipelines using GitLab.
• Develop comprehensive unit tests to ensure high code quality.
• Collaborate closely with end-users and product managers to iterate on requirements and deliverables.
• Optimize architecture and infrastructure on the AWS cloud platform for performance, scalability, reliability, and cost-effectiveness.
• Proactively monitor system performance, troubleshoot issues, conduct thorough root cause analysis, and implement enhancements to improve efficiency and reliability.
• Stay current with emerging technologies and best practices in software engineering and actively contribute to continuous improvement initiatives.
• Be the technical lead and mentor more junior engineers.
• Visit the lab in San Carlos, CA occasionally to facilitate direct observation of the software in the lab and obtain real-time user feedback.

Staff Software Engineer

Program Manager

• Drive end-to-end execution of product development programs, including planning, scheduling, resource coordination, and risk management across assay, software, and systems development, ensuring alignment with regulatory and business requirements.
• Support regulatory product development activities, ensuring alignment with regulated processes and quality systems, including design control processes (ISO 13485), software lifecycle standards (IEC 62304), change management, and quality system requirements (FDA, CAP/CLIA), including documentation and traceability of requirements and deliverables.
• Coordinate regulatory submission readiness, including support for Investigational Device Exemptions (IDEs), pre-submissions, and other global regulatory filings.
• Lead cross-functional alignment across R&D, software, regulatory, quality, and clinical teams to ensure clear requirements, priorities, and deliverables.
• Translate product strategy into actionable program roadmaps, including timelines, milestones, and interdependencies, ensuring alignment with organizational priorities and securing stakeholder buy-in.
• Extract and refine user needs and requirements from stakeholders and lead teams to focus on the most valuable deliverables.
• Partner with Alliance Management to manage external biopharma and CDx partnerships, coordinating joint program plans, deliverables, timelines, and communication across organizations.
• Adhere to formal governance processes to communicate program status, risks, and trade-offs; escalate issues as needed; and present data-driven recommendations and business proposals to senior leadership to enable timely, informed decision-making.
• Identify, track and manage program risks and dependencies, proactively identifying mitigation strategies and driving issue resolution.
• Drive cross-functional accountability, influencing without direct authority to ensure alignment, ownership, and timely execution.
• Support continuous improvement of product development processes, tools, and cross-functional ways of working.
• Cultivate, build and maintain positive and collaborative relationships with cross-functional teams.

Research Scientist

• Drive discovery and translational projects in collaboration with AI and internal research teams with a primary focus on integrating scRNA-seq and spatial biology into Natera’s pipeline.
• Collaborate with external translational teams on building single-cell and spatial biology workflows into their early phase clinical studies.
• Leverage novel technologies to inform collaborative reverse and forward translation efforts as well as internal target discovery and validation projects.
• Design and execute lab-based research programs that bridge clinical observations with mechanistic hypotheses, supporting asset progression and CDP expansion
• Lead and contribute to technology area team focused on single cell genomics and spatial omics, building out multiomics capabilities to support foundational models and RWD efforts
• Partner with internal and external collaborators to establish, optimize, and deploy cutting-edge platforms for translational applications
• Serve as an internal expert and thought leader on emerging genomics technologies relevant to oncology drug discovery and development
• Represent translational science on life cycle, RWD, and BioPharma BD teams
• Collaborate with Clinical, Biomarker, Discovery, and Regulatory colleagues to shape clinical trial design and biomarker plans
• Build and maintain external scientific partnerships and advisory relationships as appropriate
• Lead and mentor a team of scientists and contractors, with a strong commitment to career development and scientific growth
• Foster a collaborative, high-performance team culture with clear goals and accountability