Natera

Journalist

• Reviews test reports for accuracy of patient information and test information
• Communicates electronically with Customer Care Specialists and Clinical Laboratory Scientists
• Sends end of day reports
• Assists with resolving issues and escalations

Clinical Data Reporter I

Data Entry

• Create new orders on Laboratory Inventory Management System (LIMS) and perform necessary checks to ensure proper accessioning.
• Accession samples with high accuracy and efficiency.
• Accurately enter patient data into the Laboratory Inventory Management System (LIMS).
• Ensure that the information in LIMS is up-to-date.
• Scan test requisition forms and attached paperwork. Ensure that all paperwork belong to patient and upload to case.
• Protect patient health information (PHI) at all times to ensure compliance with HIPAA and privacy policies.
• Perform safe and proper handling of samples (blood, buccal, and tissue).
• Maintain tidiness of workstations and lab.
• Maintain familiarity with standard operating procedures (SOP) and quality standards determined by the clinical laboratory.
• Perform safe and proper handling of tools provided to open packages and kit boxes.
• Sort packages at the dock upon arrival of packages and bring packages up to the lab.
• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.
• Must maintain a current status on Natera training requirements.
• Performs other duties as assigned

Clinical Data Entry Operator

Project Manager

• Manage and drive continuous process improvement initiatives, establishing best practices, and developing standard operating procedures (SOPs) for data operations workflows.
• Oversees all daily, end to end, clinical trial/patient matching operations, from planning through reporting.
• Serve as a liaison between trial sites, sponsors, PIs, and Natera and drive project delivery, productivity, and quality to ensure contractual KPIs and financial performances are met and customers are satisfied.
• Accountable for the execution and meeting timelines of patient matching/clinical trial support activities, per contract, while optimizing speed, quality and cost of delivery and ensuring consistent use of study tools and training materials and compliance with policies (e.g., GCP) and SOPs.
• Support business development by participating or providing guidance in bid defense presentations and lead the presentation for smaller, less complex regional studies.
• Serve as a change advocate and adopt program changes.
• Serve as the primary liaison for sponsors, investigators, and vendors and resolving concerns and queries.
• Proactively identify potential project risks and develop mitigation strategies to ensure milestones are met on time and within budget.
• Implement and maintain quality control processes to ensure data integrity and adherence to protocol and regulatory guidelines.
• Develop comprehensive project plans, SOPs, timelines, budget estimates, resource allocation, risk management strategies, and other artifacts.
• Set objectives of the core project team and/or sub-team(s) according to agreed upon contract, strategy and approach, effectively communicate and assess performance.
• Oversee the creation and maintenance of accurate, complete, and up-to-date trial master files (TMF), study binders, and all other site and trial forms.
• Exhibit deep understanding and familiarity of protocols, ensuring all procedures and requirements are followed by Natera.
• Led engagement with providers to facilitate patient screening, recruitment, physician education, and eligibility discussions. Oversee and conduct timely and effective contractually defined outreach activities.
• Led cross-functional engagement with software engineers, data management specialists, IT, and product management staff to deploy virtual and digital trial site activity, and the creation and maintenance of electronic data capture (EDC) systems or reporting and tracking tools.
• Arrange and lead sponsor, client, and project related meetings, planning sessions, provide executive level reporting, track and report on KPIs (e.g., site participation and testing, site enrollment and patient volumes, and engagement scores).
• Maintenance of all relevant clinical or technical licensures. Attend conferences relevant to role and clinical field.
• Mentor and train junior project staff and contribute to the continuous improvement of Project Management processes and tools.
• Support staff recruitment and onboarding.
• Other duties and responsibilities to be performed as assigned.

Manager, Clinical Project Management

QA Engineer

• Ensure key design and technical implementation decisions result in high-quality, reliable, extensible, operations-friendly applications, services, solutions, data pipelines, and reports.
• Evangelize new testing methodologies, best practices, and tools with goals to continuously improve testing coverage.
• Clearly and concisely communicate complex testing results, risks, and quality status updates to stakeholders.
• Participate in design and architecture reviews, providing input on testability, reliability, and performance.
• Lead the design, development, and execution of comprehensive test strategies and methodologies for complex data products, software services, and data pipelines.
• Oversee and manage the defect lifecycle, ensuring timely reporting and verification of fixes.
• Establish and maintain quality metrics and dashboards to track progress and identify areas for improvement in SDLC.
• Test and validate the quality, integrity, and performance of data ingestion, transformation, and storage processes within data pipelines.
• Develop, maintain, and enhance automated test frameworks and test scripts using industry-standard tools.

Senior Software Quality Engineer

DevOps Engineer

• Design, develop, and maintain scalable services that support the diverse activities of a high-throughput laboratory.
• Develop both front-end and back-end applications.
• Implement and manage CI/CD pipelines using GitLab.
• Develop comprehensive unit tests to ensure high code quality.
• Provide production support to lab users
• Perform code reviews and mentor the development team with best practices.
• Work closely with stakeholders to define requirements, and transform into highly scalable and reliable, developer-friendly microservices APIs
• Design, build and maintain highly sustainable systems to support our business applications.
• Continue improving process and procedure and evangelizing best practices.
• Be a contributing team member to the end-to-end execution of compliance initiatives.
• Be responsible for practicing technical design, developing new functionality and maintaining existing components.

Senior Software Engineer/DevOps

Program Manager

• Drive cross-functional programs that bring new clinical products to market and enhance existing ones, with a strong focus on Design Control and New Product Introduction in a regulated environment.
• Partner across teams—including R&D, business, operations, and engineering—to define goals, milestones, and plans that balance resources, risks, and priorities.
• Lead all phases of product development, from early concept through commercialization and post-launch, ensuring alignment, transparency, and momentum.
• Develop and maintain key program documentation, such as project plans, protocols, and reports, to keep teams informed and accountable.
• Track progress and communicate results through clear, data-driven reports and regular updates to senior leadership.
• Champion Design Control excellence, managing gate reviews, design freezes, technical assessments, change control, and regulatory deliverables.
• Facilitate productive team meetings that drive decisions, surface and mitigate risks, and maintain focus on program objectives.
• Guide trade-off and risk decisions to balance technical, business, and regulatory considerations and challenge assumptions while adapting to evolving priorities.
• Foster collaboration and problem-solving, helping teams overcome challenges, resolve conflicts, and deliver high-quality results on time.
• Coordinate joint development efforts with external partners to ensure seamless integration and progress.
• Manage up to 3 dynamic programs simultaneously, anticipating challenges and maintaining progress in a fast-paced environment.

Strategic Program Manager

Customer Support

• Respond promptly to internal and external customer inquiries.
• Serve as the lead contact for accounts and Sales and document all interactions, communications, actions taken, and follow ups.
• Build rapport with accounts, patients and Sales to resolve missing information in a timely manner, ensuring TAT is met.
• Communicate delays and cancellations to customers and help facilitate redraw of samples as needed.
• Deals directly with internal and external customers via telephone and electronic channels to research and resolve escalated issues and communicate clearly and logically root cause of issue and resolution.
• Familiarity with all oncology tests performed by Natera, including samples needed, TAT to results, all required patient health information, proper completion of request forms, and required waivers.
• Special projects and other duties may be assigned to meet business needs.
• This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job.
• Must maintain a current status on Natera training requirements.

Regional Customer Support Specialist

Marketing

• Assist in the execution of digital and integrated marketing campaigns across channels (email, web, paid media, social, video, etc.).
• Coordinate campaign timelines, deliverables, and approvals to ensure on-time launches.
• Support asset trafficking, QA, and deployment in marketing platforms and tools.
• Maintain campaign documentation, briefs, and status updates.
• Own day-to-day coordination of the video case study program from intake through production, launch and activation.
• Compile and maintain campaign and video performance reports using tools such as Google Analytics, CRM platforms, and marketing automation systems.
• Assist in analyzing campaign and content results to inform optimization recommendations.
• Manage project timelines, task tracking, and dependencies across multiple campaigns and content initiatives.

Marketing Coordinator – Specialist

Inside Sales

• Oversee daily activities performed by the Inside Sales Team and support all escalations.
• Collaborate with Marketing and Sales teams to develop and execute on quarterly call campaigns.
• Coordinates budgets, organizing and implementing sales strategies.
• In conjunction with marketing and sales management, develop new product scripts and advanced qualifying questions for call campaigns.
• Maintain and develop Inside Sales processes, lead generation, and quarterly project planning.
• Develop and publish weekly/monthly performance dashboard reports for each Inside Sales Representative.
• Prepare and present quarterly analysis to Senior Management on Inside Sales Team activities.
• Create monthly project summary to share with stakeholders.
• Influence internal and external stakeholders to help remove obstacles and support goal achievement of the Inside Sales Team.

Manager, Inside Sales

Product Manager

• Immerse yourself in the tough problems we’re solving, and team with R&D, designers, engineers, product managers, and lab operations to develop elegant software solutions to solve those problems.
• Develop the strategy and roadmap for your development teams.
• Communicate with cross-functional stakeholders to gather inputs for your backlog and gain buy-in for a prioritized roadmap of deliverables from your team.
• Transform business, market and clinical requirements into executable product requirements
• Own and prioritize a feature backlog to align with the overall strategic roadmap.
• Act as a subject matter expert on our software products and create a shared understanding among business and technical teams.
• Produce deliverables that facilitate better understanding for feedback such as flow diagrams, data models, pros/cons, prototypes, wireframes and other illustrations.
• Define what success looks like for your product area and measure it.
• Incorporate a focus on quality into product design and work closely with development and software quality assurance teams on product and process improvements.
• Solicit user feedback and funnel new requirements and product changes back into software development.
• Evangelize your product work across the organization, drive integration and ensure desired positive impact is achieved. Have a sense of ownership for everything you engage in.

Senior Product Owner, LIMS

Counselor

• Address the needs of patients with a focus on customer support, coordination of logistics, and problem solving.
• Schedule and coordinate the flow of work within or between departments to expedite project efficiencies and resolution to escalations.
• Address and resolve assigned inquiries with a sense of urgency.
• Ensures timely closure of escalation cases using email, phone, or salesforce.com
• Adhere to pre-established guidelines and specific instructions and training, to effectively perform the functions of the job.
• Review standard operating procedures for common departmental tasks/duties.
• Responsible for patient outreach efforts to resolve escalated issues using all forms of communication (SMS, email, phone).
• Participates with operational programs, projects and initiatives that help drive the sustaining business forward through patient resolution.

Financial Counseling Specialist

Full-stack Engineer

• Design, develop, and maintain scalable services that support the diverse activities of a high-throughput laboratory.
• Collaborate closely with end-users and product managers to iterate on requirements and deliverables.
• Translate requirements into reliable and extensible operations-friendly applications.
• Have a holistic view of processes and systems involved in taking patient samples from order to result in a multi-product clinical laboratory.
• Develop both front-end and back-end applications.
• Develop comprehensive unit tests to ensure high code quality.
• Optimize architecture and infrastructure on the AWS cloud platform for performance, scalability, reliability, and cost-effectiveness.
• Proactively monitor system performance, troubleshoot issues, conduct thorough root cause analysis, and implement enhancements to improve efficiency and reliability.
• Stay current with emerging technologies and best practices in software engineering and actively contribute to continuous improvement initiatives.
• Be a technical lead and mentor more junior engineers.
• Provide second-tier production support.

Staff Software Engineer

Architect

• Define and own architectural strategy across product lines, ensuring alignment with long-term technical and business goals.
• Design and evolve cloud-native systems with a focus on scalability, maintainability, observability, and security.
• Create architectural blueprints and reusable frameworks that guide teams in building high-performance services and user-facing applications.
• Act as a technical thought partner to engineering leadership, product managers, and executive stakeholders.
• Mentor senior engineers and architects, cultivating a culture of system thinking and technical excellence.
• Drive architectural governance, setting standards, conducting reviews, and managing risk across projects.
• Lead modernization initiatives, including migration from monolithic to service-oriented or event-driven architectures.
• Evaluate and introduce emerging technologies that improve developer productivity and system resilience.
• Partner with AI/ML teams to ensure scalable integration of intelligent services and real-time analytics.
• Work closely with teams to guide solution design, decomposition, and trade-off decisions.
• Support high-priority projects through planning, hands-on design sessions, and technical troubleshooting.
• Maintain a system-level view of infrastructure, services, and data flows to anticipate bottlenecks and scale risks.

Principal Architect – ECD

• Develop and execute the multi-year software product roadmap for the ECD business unit.
• Champion a culture of 'high agency' and urgency, driving the team to make quick, data-driven decisions.
• Serve as the product expert for the ECD software suite, translating complex scientific, clinical, and regulatory requirements.
• Ensure the software roadmap aligns with broader business goals, R&D timelines, and commercial strategies.
• Lead the 'Zero-to-One' product development lifecycle for ECD software solutions.
• Advocate for the needs of internal users and external customers, ensuring software solves real problems.
• Drive project execution with cross-functional teams to meet critical deadlines.
• Expert in Agile methodologies, owning the product backlog and driving Agile ceremonies.
• Partner with Quality and Regulatory teams to ensure compliance with industry standards.

Director, Product Management – Early Cancer Detection Software

Research Analyst

• Provide high level logistical support for clinical study operations.
• Develop study-related documents with minimal Clinical Trial Manager guidance.
• Manage small to medium size study contracting, budget, invoicing and payment process.
• Support the Clinical Data Management team in the design and content of case report forms.
• Manage the preparation, handling, filing, and archiving of clinical documentation and reports.
• Overseeing clinical trial supplies related to biospecimen collection, processing, shipment, and storage.
• Train CROs, vendors, investigators, and study coordinators on study requirements.
• Monitor and track clinical trial progress, provide status updates to stakeholders.
• Develop new study monitoring plans and monitor studies to identify protocol deviations or data discrepancies.
• Perform study activities including consent participants for research studies.
• Update Clinical Department SOPs with guidance from CTM and/or Director.
• Partner with other research and development groups at Natera to achieve deliverables.
• Perform other duties as assigned.
• This role works with PHI on a regular basis both in paper and electronic form.