Natera

Inside Sales

• Oversee daily activities performed by the Inside Sales Team and support all escalations, driving each member toward expected weekly, monthly and quarterly goals through regular coaching and 1:1's.
• Collaborate with Marketing and Sales teams to develop and execute on quarterly call campaigns.
• Coordinates budgets, organizing and implementing sales strategies, and is responsible for achieving overall sales objectives.
• Develop new product scripts and advanced qualifying questions for call campaigns in conjunction with marketing and sales management.
• Maintain and develop Inside Sales processes, lead generation, and quarterly project planning, to establish an approach for successful solution selling.
• Develop and publish weekly/monthly performance dashboard reports for each Inside Sales Representative utilizing data captured through CRM module activity details and call metrics.
• Prepare and present quarterly analysis to Senior Management on Inside Sales Team activities related to bookings, lead generation, meeting and quote opportunities.
• Create monthly project summary to share with stakeholders, providing project details such as project overview, starts/end dates, number of sites to call, and setting appropriate metrics to evaluate results.
• Influence internal and external stakeholders to help remove obstacles and support goal achievement of the Inside Sales Team.

Inside Sales Manager – Central Timezone

Machine Learning Engineer

• Design, implement, and evaluate deep learning models across biomedical data modalities
• Develop multimodal AI architectures integrating H&E whole-slide imaging data with molecular and clinical data sources
• Build scalable, production-quality ML workflows and pipelines using cloud infrastructure (AWS)
• Apply modern ML techniques including CNNs, vision transformers (ViTs), sequence transformers, representation learning, and foundation model fine-tuning
• Collaborate with technical and clinical teams to translate ML prototypes into validated tools
• Analyze model outputs to generate reproducible biological and clinical insights
• Document pipelines thoroughly and communicate data-driven findings to stakeholders

Machine Learning Scientist, Multimodal AI

Data Engineer

• Natera is seeking a leader to head Data Engineering and Platform for Real-World Data (RWD). This role will in partnership with Product drive the strategy and roadmap for the RWD platform and lead the development, operation, and delivery of data products that support clinical, research, and business priorities. The ideal candidate brings strong engineering leadership, deep technical expertise, and experience building reliable, scalable data platforms in healthcare or life sciences environments. This leader will oversee a team focused on data engineering, data platform development, and data delivery, and will partner closely with product, bioinformatics, analytics, and AI teams to build data solutions that are useful, reliable, and easy to consume across the organization.

Head of Data Engineering, Real-World Data

Manager

• Drive high-level collaboration and coordination with various business functions to resolve escalated patient needs.
• Manage a team that entails issuing tickets, responding to tickets, and escalating ticket issues as necessary.
• Owning the second level line of escalation to our patient billing call center agents.
• Responsible for leading patient outreach efforts to resolve escalated issues.
• Responsible for developing and analyzing escalation performance metrics by maintaining weekly metrics and quality trends, including time to resolution and patient escalation summaries.
• In charge of maintaining and improving procedures for patients and field personnel.
• Lead operational programs, projects, and initiatives that help drive the sustaining business forward through patient resolution.
• Keeps key internal leaders and other stakeholders apprised of the escalation status.
• Leads post-issue root cause analysis (RCA) discussions to minimize and eliminate future occurrences.
• Ensures timely closure of escalation cases.
• This role regularly works with PHI, both in paper and electronic form, and has access to various technologies to access PHI (paper and electronic) to perform the job.
• Employees must complete HIPAA/PHI privacy training, General Policies, Procedure Compliance training, and security training as soon as possible but by the first 30 days of hire.
• Must maintain a current status on Natera training requirements.
• Employees must pass a post-offer criminal background check.

Manager, Patient Success

• Oversee daily activities performed by the Inside Sales Team and support all escalations.
• Collaborate with Marketing and Sales teams to develop and execute on quarterly call campaigns.
• Coordinates budgets, organizing and implementing sales strategies.
• Develop new product scripts and advanced qualifying questions for call campaigns.
• Maintain and develop Inside Sales processes, lead generation, and quarterly project planning.
• Develop and publish weekly/monthly performance dashboard reports for each Inside Sales Representative.
• Prepare and present quarterly analysis to Senior Management on Inside Sales Team activities related to bookings, lead generation, meeting and quote opportunities.
• Create monthly project summary to share with stakeholders.

Manager, Inside Sales

Account Manager

• Manage assigned client billing accounts, reviewing balances and following up for payment.
• Communicate with clients about unpaid invoices and resolve disputes.
• Collaborate with internal teams to resolve billing delays and ensure accurate invoicing.
• Deliver updates on balances and performance metrics to leadership.
• Support revenue cycle initiatives by recommending optimized workflows and performance tracking systems.

Client Billing Account Manager

Pricing Analyst

• Analyze reimbursement performance and payer trends for our Signatera product
• Investigate denial patterns, authorization gaps, and payment inconsistencies
• Use data analysis to identify revenue leakage and operational improvement opportunities
• Partner with operational and business stakeholders to implement process improvements
• Conduct ad hoc analyses and support strategic reimbursement initiatives
• Monitor KPIs and identify emerging operational risks
• Translate analytical findings into actionable business recommendations
• Support cross-functional initiatives involving billing, prior authorization, operations, and market access teams
• Utilize SQL and existing reporting infrastructure to independently investigate issues

Revenue Optimization Analyst – Oncology

Program Manager

• Provide cross-functional program leadership to launch new products or improve existing ones with a focus on Design Control and New Product Introduction in a technical setting.
• Drive high level collaboration and coordination with various business functions (R&D, Engineering, Stats, QA/QR and Operations) to facilitate the program planning process and creation of comprehensive timelines taking into account available resources, dependencies, priorities, risks and other constraints.
• Take ownership of tracking overall team progress and provide detailed management status reports, including KPIs.
• Organize regular team meetings, track and mitigate risks, resolve/escalate issues and review action items.
• Generate the necessary documentation and assist teams with creating project plans, protocols, reports etc.
• Interface with external partners and facilitate joint development efforts.

Data Analyst

• Partner with Prior Authorization leadership to develop operational reporting and KPI frameworks
• Build dashboards, reports, and performance tracking tools
• Write and optimize SQL queries to support operational analytics initiatives
• Create and maintain views and datasets within Snowflake
• Conduct ad hoc analyses to support business decisions and operational improvement initiatives
• Identify trends, workflow gaps, and performance opportunities through data analysis
• Translate operational needs into scalable reporting solutions
• Support process improvement and operational optimization initiatives
• Ensure data accuracy and usability across reporting workflows.

Prior Authorization Strategy & Analytics Analyst

• Lead, coach, and develop a remote team of RCM claim specialists responsible for claim status follow-up and resolution activities
• Oversee daily operations related to electronic claim status inquiries and payer communications across Medicare, Medicaid, and commercial insurance carriers
• Ensure timely and accurate documentation of payer responses, claim statuses, denials, and follow-up actions within internal systems
• Monitor productivity, quality, and turnaround time metrics to ensure departmental SLAs and performance expectations are consistently achieved
• Identify claim processing trends, workflow bottlenecks, and payer-related issues impacting reimbursement or operational efficiency
• Escalate and resolve complex claim discrepancies, EDI transaction issues, and payer response inconsistencies
• Serve as a subject matter expert for 276/277 claim status transactions and related EDI workflows
• Partner with Billing Operations, Denials, Payment Posting, Cash Applications, and other RCM teams to improve claim lifecycle management
• Analyze reporting and operational data to identify opportunities for process improvement and automation
• Support onboarding, training, and ongoing performance management of team members
• Maintain compliance with company policies, payer requirements, HIPAA regulations, and internal quality standards
• Assist leadership with operational reporting, staffing assessments, and workflow optimization initiatives

RCM Claims Status Manager

Full-stack Engineer

• Take ownership of assigned voice AI features and components, guiding them through the full software development lifecycle.
• Contribute to design discussions, code reviews, and best practice adoption within the Voice AI team.
• Drive technical decisions on voice pipeline optimization — VAD tuning, turn-taking, interruption handling, and latency management.
• Plan and prioritize tasks in an Agile environment, ensuring timely and high-quality delivery.
• Work with Product Managers and stakeholders to refine requirements and scope technical efforts for conversational AI features.
• Monitor voice platform health metrics (call efficacy, ASR accuracy, per-segment latency) and prioritize improvements based on data.
• Mentor junior team members, sharing knowledge and best practices in voice AI architecture, TypeScript, and real-time systems.
• Encourage a culture of continuous learning and technical excellence through pair programming and design reviews.
• Document voice AI patterns, integration contracts, and operational runbooks for the team.
• Partner with Product Managers, QA, and clinical operations to gather requirements, validate conversational designs, and guide projects from inception to deployment.
• Coordinate with other engineering teams to integrate voice agents with internal services via authenticated APIs.
• Work with the analytics team to ensure voice metrics flow correctly through the data pipeline for reporting and optimization.
• Drive improvements in our multi-agent orchestration approach — tool calling patterns, agent handoff logic, and state management across conversation turns.
• Advocate for high-quality standards and automated testing strategies for conversational AI systems, including voice-specific test patterns (simulated calls, transcript validation, latency benchmarks).
• Identify and resolve voice-specific UX issues: ASR errors on medical terminology, silence detection tuning, barge-in recovery, and end-to-end response latency.

Software Engineer III, Voice AI

• Own the end-to-end voice AI architecture — from Twilio media streams through LLM orchestration to TTS output and call disposition.
• Design and implement multi-agent systems using tool calling, agent handoffs, and shared conversation state for complex patient workflows.
• Build and optimize real-time audio pipelines — WebSocket streaming, codec handling (mulaw/PCM), VAD configuration, and interruption management.
• Architect analytics and observability infrastructure for voice-specific metrics: per-segment latency (STT/LLM/TTS), call efficacy, disposition accuracy, and ASR error rates.
• Solve voice-specific challenges: turn-taking timing, silence detection thresholds, barge-in recovery, medical term recognition, and end-to-end latency optimization.
• Integrate voice agents with internal services via secure authenticated APIs.
• Drive platform reliability — eliminate single points of failure, implement multi-provider LLM failover, and design graceful degradation paths.
• Collaborate with product and clinical operations to improve self-serve efficacy rates and reduce call escalations.
• Mentor team members on voice AI best practices and contribute to architectural decisions.

Senior Software Engineer, Voice AI

Public Relations

• Build and execute a proactive media strategy.
• Develop and manage media relationships.
• Manage external PR agency.
• Drive story development and content creation.
• Coordinate third-party engagement.
• Manage media assets and readiness.
• Support executive visibility.

Director, Media Relations – Communications

• Responsible for the overall performance of the team and manage all day to day activities.
• Provide coaching development and assessment reporting for the Patient Coordinator teams.
• Establish positive working relationships with all key customer segments (internal and external).
• Cross collaborates with other key stakeholders to develop and share best practices.
• Work assigned territory to maintain & support existing customers.
• Assess the needs of patients with a focus on customer support, coordination of logistics, and problem solving.
• Ensure all data and analysis requests from different parts of the organization are addressed in a timely manner.
• Help manage our business system tools (e.g. QlikView, Salesforce).
• Perform other duties as assigned.
• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.

Supervisor, Inside Sales

Marketing

• Develop and execute marketing initiatives to drive adoption of and promote Natera’s genetic tests.
• Collaborate with other marketing team members as well as Medical Affairs and Sales team members.
• Identify appropriate channels to deploy marketing messaging in the region.
• Customize content from existing marketing campaigns, programs, and materials as appropriate for the region.
• Aid Medical Affairs in content development and speaker selection for regional HCP programs and congresses.
• Manage logistical support for local speaker programs, regional conferences, and other regional HCP programs.
• Establish and maintain relationships with opinion leaders, external speakers, and medical associations in the region.
• Track ROI for regional marketing programs and campaigns.
• Gather and analyze quantitative and qualitative data to generate insights on customer needs / competitive landscape.