Training, Document Control Manager

Natera

Manager responsible for training and development initiatives at Natera, specializing in patient experience and sales training. Leading a tech-forward approach using AI and analytics for effective outcomes.

Posted 7/14/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $95,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading training and development initiatives, utilizing artificial intelligence and data analytics to enhance onboarding and employee upskilling. Proficient in developing training programs aligned with business objectives, with a strong background in healthcare compliance and medical billing.

Highest-signal resume keywords

Training Program LeadershipArtificial Intelligence UtilizationData Analytics ProficiencyLearning Management Systems (LMS)Bilingual (English and Spanish)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training DevelopmentSales Methodologies FamiliarityInstructional DesignPerformance Appraisal AnalysisEmployee Upskilling

Soft Skills

Excellent CommunicationLeadership SkillsWriting Skills

Tools & Technologies

Generative AI ToolsData Analytics PlatformsSnowflakePower BIArticulate 360

Certifications & Qualifications

CPTDAPTDLean Six Sigma Green/Black BeltCPBCPCHIPAA

Industry Keywords

Medical BillingHealthcare Document ControlPatient ExperienceTraining ResourcesOnboarding Programs

About the role

Key responsibilities & impact

Lead the training and development efforts across Patient Coordinator, Billing Call Center, Patient Experience, and Document Control teams.
Take ownership of training initiatives, leveraging artificial intelligence and data analytics to identify skill gaps, build robust onboarding programs, and execute them effectively.
Align all training initiatives with the company’s long-term business objectives and operational goals.
Utilize artificial intelligence tools to optimize the creation of training materials and enhance modern e-learning experiences.
Collaborate with supervisors to assess current and future training requirements through job analysis and performance appraisals.
Develop individualized and team-wide training and development plans.
Review, select, and maintain training resources to ensure they are current, accurate, and effective.
Conduct effective induction and orientation sessions.
Provide structured opportunities for ongoing employee development and upskilling.

Requirements

What you’ll need

5+ years of experience leading training programs, ideally for inside sales or revenue-generating teams.
Familiarity with recognized sales methodologies (e.g., Sandler, The Challenger Sale, SPIN).
Bachelor’s degree in Education, Human Resources, Business, or a related field.
Preferred certifications in L&D (e.g., CPTD, APTD), process improvement (e.g., Lean Six Sigma Green/Black Belt), or healthcare compliance and billing (e.g., CPB, CPC, HIPAA).
Background in medical billing, healthcare document control, or patient experience.
Bilingual (English and Spanish) is strongly preferred.
Highly tech-savvy with proficiency in Learning Management Systems (LMS), generative AI tools, data analytics platforms (e.g., Snowflake, Power BI), and instructional design software (e.g., Articulate 360).
Excellent communication, writing, and leadership skills.

Benefits

Comp & perks

Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
Free testing for Natera employees and their immediate families.
Fertility care benefits.
Pregnancy and baby bonding leave.
401k benefits.
Commuter benefits.
Generous employee referral program.