PSC Manager

Natera

Operations manager overseeing phlebotomy services at Natera's patient service center. Requires 5+ years phlebotomy experience and strong customer care background.

Posted 7/14/2026full-timeNew Port Richey • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive phlebotomy expertise, including specimen collection and preparation, while effectively managing operations and ensuring quality results in a patient service center environment. Bilingual communication skills enhance patient interactions and support team leadership.

Highest-signal resume keywords

Phlebotomy ExperienceOperations ManagementCustomer Care ExperiencePhlebotomy CertificationTeam Supervision

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

VenipunctureFinger SticksSpecimen PreparationAseptic TechniqueQuality Control

Soft Skills

LeadershipCommunicationCustomer Service

Certifications & Qualifications

Phlebotomy Certification

Industry Keywords

Patient Service CenterSpecimen IntegrityTesting ScheduleRegulatory ComplianceBudgetary Experience

About the role

Key responsibilities & impact

Serves patients by identifying the best method for retrieving blood; preparing specimens for laboratory testing; and performing screening procedures.
Acts as an operations manager for the designated patient service center (PSC).
Oversees Natera’s phlebotomy program at the specified location.
May require oversight of other phlebotomists as needed to support patient volume growth.
Verifies test requisitions by comparing information with orders and requisition documentation.
Obtains blood specimens by performing venipunctures and finger sticks.
Maintains specimen integrity by using aseptic technique and following Natera procedures.
Maintains quality results by following Natera procedures and testing schedule.

Requirements

What you’ll need

Minimum of 5 years of phlebotomy experience
5+ years high-level customer care experience
Managing/supervising phlebotomy operations and teams experience preferred
BS/BA degree (preferred)
High School Diploma (or equivalent) required
Phlebotomy Certification (or equivalent) preferred, except where regulatory regulations are mandated depending upon state
Previous financial and budgetary experience preferred
Bilingual language skills preferred

Benefits

Comp & perks

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
Natera employees and their immediate families receive free testing in addition to fertility care benefits.
pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more.
generous employee referral program!