Corporate Account Manager
CrowdStrike
Cyber SecurityUnity
Technical Customer Success
Nagomi Security
full-time
Posted on:
Origin: • 🇺🇸 United States • New York
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cyber Security
About the role
- Own the full post-sales journey for a portfolio of enterprise customers, from onboarding to renewal and expansion.
- Act as a trusted advisor to ensure clients achieve measurable outcomes with Nagomi Security’s solutions.
- Lead seamless onboarding experiences and technical implementation plans tailored to each client’s environment.
- Partner with customers to define success metrics, drive adoption, and deliver measurable business outcomes.
- Develop and own strategic account plans and foster long-term partnerships aligned to customer objectives.
- Maintain high retention rates by proactively addressing risks and drive expansion ARR through upsell and cross-sell.
- Build and maintain relationships with executive stakeholders and conduct business reviews to showcase ROI.
- Collaborate with Sales on pre-sales solution alignment and serve as the customer’s voice to influence product improvements.
- Work cross-functionally with Sales, Product, Marketing, and Support to deliver timely solutions to complex client needs.
Requirements
- Minimum of 5 years of experience in a technical customer success, customer success engineer, technical account management, or related role.
- Proven track record in managing high-value accounts with measurable business impact.
- Strong understanding of cybersecurity products, services, and industry trends is highly desirable.
- Exceptional communication, presentation, and relationship-building skills.
- Ability to manage multiple clients and projects simultaneously in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Willingness to travel as needed for client meetings and events.
