Nagomi Security

Security Engineer

• Lead seamless onboarding experiences and technical implementation plans tailored to each client's environment.
• Partner with customers to define success metrics, ensure adoption, and deliver measurable business outcomes.
• Own strategic account plans for a portfolio of enterprise customers, fostering long-term partnerships and aligning Nagomi's capabilities to customer objectives.
• Maintain high retention rates by proactively addressing risks, and drive expansion ARR through upsell and cross-sell opportunities.
• Build and maintain relationships with executive stakeholders, conducting business reviews to showcase ROI.
• Partner with Sales on solution alignment during the pre-sales process for assigned accounts.
• Serve as the customer's voice within Nagomi, providing actionable feedback to influence product enhancements.
• Collaborate closely with internal teams to deliver timely solutions to complex client needs.

Customer Success Engineer