Nagomi Security

Security Engineer

• Own the full post-sales journey for a portfolio of enterprise customers, from onboarding to renewal and expansion.
• Act as a trusted advisor to ensure clients achieve measurable outcomes with Nagomi Security’s solutions.
• Lead seamless onboarding experiences and technical implementation plans tailored to each client’s environment.
• Partner with customers to define success metrics, drive adoption, and deliver measurable business outcomes.
• Develop and own strategic account plans and foster long-term partnerships aligned to customer objectives.
• Maintain high retention rates by proactively addressing risks and drive expansion ARR through upsell and cross-sell.
• Build and maintain relationships with executive stakeholders and conduct business reviews to showcase ROI.
• Collaborate with Sales on pre-sales solution alignment and serve as the customer’s voice to influence product improvements.
• Work cross-functionally with Sales, Product, Marketing, and Support to deliver timely solutions to complex client needs.

Technical Customer Success