SMB Account Manager
CrowdStrike
Cyber SecurityUnity
Corporate Account Manager
CrowdStrike
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $50,000 - $80,000 per year
Job Level
JuniorMid-Level
Tech Stack
Cyber SecurityUnity
About the role
- Ensure customers are successful and thriving with CrowdStrike's next generation endpoint technology.
- Full sales cycle role advocating for medium-to-large segment customers, focusing on adoption and satisfaction.
- Balance discovering upsell and cross-sell opportunities while partnering with the renewals team to ensure timely renewals and escalated ARR.
- Serve as the primary point of contact and collaborate with internal stakeholders (Customer Success, Managed Services, etc.) to deliver expected value.
- Manage the contract renewal cycle from scheduling initial meetings through negotiation, contract changes, and signature.
- Achieve quota of new sales growth within assigned customer base.
- Be a customer advocate, drive relationships with key customers, and create new champions.
- Identify whitespace in accounts and create value-based presentations to promote upgrades and cross-sells.
- Consult with existing customers to recommend additional CrowdStrike solutions to increase ingestion.
- Devise and execute account strategies and plans to maximize account growth.
- Provide high-touch customer service, including escalation and coordination of support issues as needed.
- Deliver feedback to Product Management on feature requests and product enhancements from your customer base.
- Hybrid role requiring attendance at the Austin, TX office 1x a week for team building and collaboration.
Requirements
- 2+ years of full sales cycle experience in an account management or net new logo capacity, selling to a technical audience such as engineers, IT, security, and other related fields.
- Bachelor's degree is preferred
- Strong ability to run a discovery, manage full sales cycle, handle objections, implement a multi-faceted sales strategy such as working with partners, and close deals.
- Proficient and/or good understanding of sales qualification frameworks such as Medic, Medpicc, and Sandlar
- Track record of meeting or exceeding expectations in an individually focused, quota and/or metric carrying role.
- Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements.
- Strong technical aptitude and ability to learn new concepts quickly.
- Exceptional written and verbal communication skills demonstrated through email, conference calls, client visits and presentations, and internal meetings
- High level of comfort handling client objections and negotiations.
- Security or Saas experience is a plus.
