Customer Support

• Respond to customer inquiries via email using our support platform (Zendesk), providing clear and helpful answers.
• Troubleshoot a variety of issues related to cloud accounts, subscriptions, remote access, and hardware setup.
• Work closely with our cloud and hardware teams to escalate issues and improve documentation and internal processes.
• Help maintain and expand our internal knowledge base and public Help Center articles.
• Tag and categorize tickets consistently to help identify trends and support data-driven improvements.
• Collaborate with a distributed team across time zones and contribute to refining how we serve our users.
• Represent Nabu Casa to our users, ensuring each interaction feels personal, helpful, and aligned with company values.
• This is a full-time 40 hours per week role; ensure at least 3 hours overlap in the workday and report to the Customer Service Lead in Norway.

Customer Service Agent

Customer Support Specialist, DNA Synthesis

Customer Experience Representative

Product Support Specialist – Oncology Software, IT Solutions

Freelancer, Customer Service (Inbound)

Freelance Customer Service – EU Only