Software Engineer, Backend
Beacon Venture Capital
AWSCloudJavaScriptNode.jsPython
Customer Service Agent
Nabu Casa
full-time
Posted on:
Origin: • 🇪🇺 Anywhere in Europe
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
CloudJavaScriptPython
About the role
- Respond to customer inquiries via email using our support platform (Zendesk), providing clear and helpful answers.
- Troubleshoot a variety of issues related to cloud accounts, subscriptions, remote access, and hardware setup.
- Work closely with our cloud and hardware teams to escalate issues and improve documentation and internal processes.
- Help maintain and expand our internal knowledge base and public Help Center articles.
- Tag and categorize tickets consistently to help identify trends and support data-driven improvements.
- Collaborate with a distributed team across time zones and contribute to refining how we serve our users.
- Represent Nabu Casa to our users, ensuring each interaction feels personal, helpful, and aligned with company values.
- This is a full-time 40 hours per week role; ensure at least 3 hours overlap in the workday and report to the Customer Service Lead in Norway.
Requirements
- Excellent written communication skills in English.
- Empathy and patience when working with users across a wide range of technical backgrounds.
- The ability to troubleshoot and explain technical issues clearly and calmly.
- Self-motivation and reliability in a fully remote, asynchronous team environment.
- Familiarity with smart home technology and/or Home Assistant (or a strong interest and willingness to learn).
- Experience working in a support or customer-facing role.
- A passion for smart homes and automation (preferred).
- Experience as a Home Assistant user (preferred).
- Curiosity and passion for learning (preferred).
- Fluency in other European languages (preferred).
