Nabu Casa

Customer Support

• Respond to customer inquiries via email using our support platform (Zendesk), providing clear and helpful answers.
• Troubleshoot a variety of issues related to cloud accounts, subscriptions, remote access, and hardware setup.
• Work closely with our cloud and hardware teams to escalate issues and improve documentation and internal processes.
• Help maintain and expand our internal knowledge base and public Help Center articles.
• Tag and categorize tickets consistently to help identify trends and support data-driven improvements.
• Collaborate with a distributed team across time zones and contribute to refining how we serve our users.
• Represent Nabu Casa to our users, ensuring each interaction feels personal, helpful, and aligned with company values.
• This is a full-time 40 hours per week role; ensure at least 3 hours overlap in the workday and report to the Customer Service Lead in Norway.

Customer Service Agent

Product Manager

• Lead the strategy for Nabu Casa's Cloud and Customer Support products, defining their future and aligning with the open-source community.
• Identify and execute product strategy from ideation to delivery with engineers, program managers, and leadership at Nabu Casa and the Open Home Foundation.
• Participate in day-to-day product development operations to ensure completion of work.
• Collaborate with internal teams to ensure delivery and with the Open Home Foundation to ensure alignment and integration.
• Help shape the product roadmap and involve the worldwide community in discovery and delivery.