MyEdSpace

Customer Support

• Onboard new users - Oversee the activation process for new users, ensuring a seamless introduction to our platform.
• Own customer inquiries - Act as the primary point of contact for customer inquiries, resolving issues promptly to maintain high satisfaction levels.
• Generate revenue - Collaborate with the sales team to support customer success and facilitate upsell activities, directly affecting the LTV of a customer.
• Interact with product team - Monitor customer feedback and provide it to the team to implement changes that keep our customers happiest.
• Represent our mission - Act as the voice of MyEdSpace, building trust with families and demonstrating how we can transform their children's educational outcomes

Customer Support Manager

• Onboard new users
• Own customer inquiries
• Generate revenue
• Interact with product team
• Represent our mission

Account Executive

• Close warm leads - Convert customers who've clicked our ads into paying customers through consultative phone sales conversations. No cold calling here!
• Pitch tailored packages - Present our educational courses by understanding each family's needs and matching them with the right solution
• Own your sales pipeline - Manage follow-ups, overcome objections, and drive deals to completion while maintaining accurate CRM records
• Hit ambitious monthly targets - Consistently meet and exceed lead conversion goals to maximise your (uncapped) commission earnings
• Represent our mission - Act as the voice of MyEdSpace, building trust with families and demonstrating how we can transform their children's educational outcomes

Customer Support Manager

Customer Support Manager

Sales Executive, Inbound B2C