Customer Support Manager

MyEdSpace

Customer Support Manager focused on enhancing student journeys at MyEdSpace through accountability and customer success. Engaging users and facilitating onboarding while managing inquiries and revenue generation.

Posted 7/20/2026contractRemote • 🇮🇩 IndonesiaJuniorMid-Level💰 $700 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success and support, with a strong focus on user onboarding, issue resolution, and collaboration with sales and product teams. Proficient in managing multiple tasks in a remote environment while maintaining high customer satisfaction.

Highest-signal resume keywords

Customer Success ExperienceC1/C2 English ProficiencyRemote Work ManagementUser OnboardingIssue Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Tools & Technologies

Computer (8GB+ RAM)Headset with MicStable Wired Internet

Industry Keywords

Customer InquiriesUpsell ActivitiesCustomer FeedbackCustomer SatisfactionUK MarketUS Market

About the role

Key responsibilities & impact

Onboard new users - Oversee the activation process for new users, ensuring a seamless introduction to our platform.
Own customer inquiries - Act as the primary point of contact for customer inquiries, resolving issues promptly to maintain high satisfaction levels.
Generate revenue - Collaborate with the sales team to support customer success and facilitate upsell activities, directly affecting the LTV of a customer.
Interact with product team - Monitor customer feedback and provide it to the team to implement changes that keep our customers happiest.
Represent our mission - Act as the voice of MyEdSpace, building trust with families and demonstrating how we can transform their children's educational outcomes

Requirements

What you’ll need

2+ years of customer success/support experience, preferably in the UK or US market
C1/C2 English proficiency
Proven ability to manage multiple tasks and responsibilities in a remote work setting.
Reliable home office setup - computer (8GB+ RAM), headset with mic, stable wired internet

Benefits

Comp & perks

Up to $400 bonus
8hr shifts (Morning or Evening shifts) Pacific time zone GMT-7