My IT Crew

Hardware Engineer

• Diagnose and repair a variety of hardware systems including desktops, laptops, kiosks, and networking equipment.
• Manage the full lifecycle of hardware assets: receiving, labeling, storing, shipping, and tracking.
• Coordinate with vendors for warranty claims, RMA processing, and hardware replacements.
• Maintain accurate inventory logs and service records in ConnectWise and asset systems.
• Ensure the workspace and equipment areas remain clean, organized, and secure.
• Pre-configure and test new equipment (Windows/Linux) before deployment.
• Deploy to client locations to resolve critical system downtime, hardware failures, or network outages that cannot be fixed remotely.
• Perform onsite installations, upgrades, and physical maintenance of IT systems.
• Serve as the face of My IT Crew during site visits, collaborating with client staff to reassure them and resolve issues efficiently.
• Act as a liaison between the client and the internal service desk during complex onsite troubleshooting.

Onsite Support, Hardware Engineer