Tier 3 Technical Support Engineer

My IT Crew

Support Engineer providing IT solutions and exceptional client experience at My IT Crew. Troubleshooting Microsoft technologies and managing client communications remotely.

Posted 7/5/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSenior💰 $10 - $12 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates hands-on expertise in troubleshooting and managing Microsoft technologies, including Microsoft 365 and advanced networking principles, while providing exceptional customer service and building client trust.

Highest-signal resume keywords

Microsoft 365 ManagementTroubleshooting Microsoft TechnologiesAdvanced Networking PrinciplesRemote Access SolutionsClient Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingConfiguringManaging Microsoft TechnologiesMicrosoft 365Hyper-VDNSDHCPRemote DesktopRemoteAppsDocumentation Creation

Soft Skills

Customer ServiceBuilding TrustCollaborationAccountabilityManaging Expectations

Tech Stack

Tools & technologies

DNS

About the role

Key responsibilities & impact

Become the go-to expert for our clients.
Own client communication, building rapport, managing expectations.
Manage your ticket queue with precision.
Contribute to a knowledge base that actually works.
Act as a liaison between clients and vendors.
Collaborate across the team in weekly meetings and team-led trainings.
Lead by example, upholding our commitment to accountability and stellar customer support.

Requirements

What you’ll need

Hands-on expertise in troubleshooting, configuring, and managing Microsoft technologies.
Strong experience with Microsoft 365, Hyper-V, DNS, and DHCP.
Demonstrated knowledge of advanced networking principles.
A passion for excellent customer service and a proven ability to build trust.
A track record of creating heavy internal documentation.
Experience with Remote Access Solutions like Remote Desktop and RemoteApps.
An eagerness to learn and a collaborative spirit.

Benefits

Comp & perks

A culture where you are more than a number.
Access to world-class tools and documentation that's actually useful.
Real opportunities for growth through team-led training.
A company that rewards initiative, values growth, and supports your professional journey.
A team that listens, learns, and collaborates to win together.