Senior Support Engineer – MSP

My IT Crew

Senior Support Engineer providing technical excellence and advocating for customer satisfaction at My IT Crew, a leading MSP since 2016. Join us in shaping our culture of collaboration and excellence.

Posted 6/20/2026full-timeRemote • New York • 🇺🇸 United StatesSenior💰 $85,000 - $100,000 per yearWebsite

Tech Stack

Tools & technologies

AzureCloud

About the role

Key responsibilities & impact

Be Fanatically awesome all the time!
Be an active advocate for customer satisfaction
Provide technical excellence for systems, software, and hardware
Document/Update internal Kb’s, SOP’s, Wiki’s
Ask educated questions and listen to customers to determine the root cause of issues
Work through the problem-solving process with customers, empowering them to do the same in the future
Participate in training incoming staff
Report significant and recurring issues
Participate in the After Hours Escalation on-call rotation

Requirements

What you’ll need

Proven experience as a senior technical engineer, preferably in an MSP Environment
Ability to diagnose and resolve advanced issues
Excellent communication skills
Keen attention to detail, the memory of patterns, and interest in problem-solving
Consistently demonstrate the MyITcrew Core Values and meet standard metrics
Current Microsoft, Azure or cloud computing, CCNA certifications or equivalent
Advanced skills in the management of Active Directory Domain environments
Proficient in networking, for both on-premise and cloud-based networks.
A minimum of 5+ Years experience in support and engineering of Windows on-premise and cloud environments

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account My IT Crew Website LinkedIn All Job Openings 51 - 200 employees Founded 2016 🔒 Cybersecurity 🤝 B2B Cybersecurity
B2B
Healthcare My IT Crew is a full-service IT managed services provider that delivers strategic, custom IT support and cybersecurity solutions to small and mid-size businesses. They design, implement and maintain complete IT systems—including 24/7 monitoring, remote helpdesk support, risk assessments, and tailored security and scalability plans—so clients’ technology stays secure and operational. My IT Crew emphasizes prompt first-call resolution, proactive system vigilance, and industry-specific compliance (including services for healthcare organizations). Senior Support Engineer – MSP Job not on LinkedIn 🔥 1 hour ago 🗽 New York – Remote 💵 $85k - $100k / year ⏰ Full Time 🟠 Senior 📞 Support Engineer Azure Cloud Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Be Fanatically awesome all the time!
Be an active advocate for customer satisfaction
Provide technical excellence for systems, software, and hardware
Document/Update internal Kb’s, SOP’s, Wiki’s
Ask educated questions and listen to customers to determine the root cause of issues
Work through the problem-solving process with customers, empowering them to do the same in the future
Participate in training incoming staff
Report significant and recurring issues
Participate in the After Hours Escalation on-call rotation 🎯 Requirements
Proven experience as a senior technical engineer, preferably in an MSP Environment
Ability to diagnose and resolve advanced issues
Excellent communication skills
Keen attention to detail, the memory of patterns, and interest in problem-solving
Consistently demonstrate the MyITcrew Core Values and meet standard metrics
Current Microsoft, Azure or cloud computing, CCNA certifications or equivalent
Advanced skills in the management of Active Directory Domain environments
Proficient in networking, for both on-premise and cloud-based networks.
A minimum of 5+ Years experience in support and engineering of Windows on-premise and cloud environments Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Tier 2 Support Engineer 🔥 9 hours ago iXsystems 201 - 500 🔧 Hardware 🏢 Enterprise ☁️ SaaS Website LinkedIn All Job Openings Tier 2 Software Support Engineer providing technical support for TrueNAS solutions and troubleshooting. Responsible for customer engagement and mentoring junior team members in a remote environment. 🇺🇸 United States – Remote 💵 $60k - $80k / year 💰 $2M Venture Round on 2009-09 ⏰ Full Time 🟠 Senior 🔴 Lead 📞 Support Engineer Linux Open Source Unix Senior Technical Support Engineer 🔥 14 hours ago MeridianLink 501 - 1000 💳 Fintech 🏦 Banking ☁️ SaaS Website LinkedIn All Job Openings Senior Technical Support Engineer at MeridianLink resolving complex technical issues and collaborating with product teams. Leading escalations and providing support for client-facing challenges in a SaaS environment. 🇺🇸 United States – Remote 💵 $93k - $130k / year 💰 $485M Post-IPO Debt on 2021-11 ⏰ Full Time 🟠 Senior 📞 Support Engineer 🦅 H1B Visa Sponsor Java JavaScript Python SQL IT Support Analyst 🔥 20 hours ago Visante 51 - 200 Website LinkedIn All Job Openings IT Support Analyst at Visante Consulting ensuring reliable technology infrastructure and applications. Collaborating with teams to deliver secure and scalable IT operations. 🇺🇸 United States – Remote 💰 $916.8k Venture Round on 2021-07 ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer IT Support Technician II 🔥 22 hours ago INTRUST Bank 501 - 1000 Website LinkedIn All Job Openings IT Support Technician II handling help desk requests, managing users and hardware, and assisting with various IT projects. Ensuring regulatory compliance and complete documentation of all changes. 🇺🇸 United States – Remote 💵 $29 - $33 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Senior Technical Analyst – Utilities 🕒 Yesterday Timmons Group 501 - 1000 Website LinkedIn All Job Openings Senior Technical Analyst in geospatial technology focused on utility clients. Leading GIS solutions and supporting project management for various industries. 🇺🇸 United States – Remote 💵 $80k - $100k / year ⏰ Full Time 🟠 Senior 📞 Support Engineer 🦅 H1B Visa Sponsor ETL Python SQL View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical excellenceproblem-solvingActive Directory managementnetworkingWindows supportcloud computingadvanced issue diagnosissoftware engineeringhardware supportSOP documentation

Soft Skills

customer satisfaction advocacycommunicationattention to detailpattern memoryproblem-solving interesttrainingempowermentreportingteam collaborationcore values demonstration

Certifications

Microsoft certificationAzure certificationCCNA certification