Mutant

Product Designer

• This person will analyze, apply critical thinking, conceive, propose, design, and implement the optimal journey for the end customer, always focusing on the most critical problems and maintaining constant dialogue with peers (Project Managers, Developers, and Business Areas).
• Will work on studying and applying specific language, which varies per client and product, for conversational interfaces within the UX design workflow, interacting with clients, business teams, and technical teams.
• Design and propose interface architecture according to Mutant Methodology and market best practices.
• Develop functional prototypes: Sample Dialogs, Wireframes, etc.
• Will be involved in validation and monitoring of interface development alongside peers.
• Presentations for internal and external clients, benchmarking, heuristic evaluations, etc.
• Conduct usability testing, focus groups, etc.
• Functional specifications for the interface.
• Prepare reports based on evaluations, diagnostics, research and usability tests, and detailed reports of customer navigation and other monitoring KPIs.

UX Designer

Project Manager

• Strategic Partnership and Client Expectation Management
• Act as a senior Business Partner to VPs and directors of client areas, maintaining a proactive relationship agenda and biweekly alignment of priorities;
• Actively manage expectations: anticipate scope changes, communicate risks before they become surprises, and negotiate deadlines based on the squad’s real capacity;
• Translate business requests into concrete initiatives with KPIs, owners, and dates — never accept a vague request without a clear definition of success;
• Build trusting relationships based on consistent delivery and radical transparency, not on likeability.
• Squad and Demand Management
• Manage the area’s demand backlog: prioritize, sequence, and allocate team capacity according to business impact and strategic urgency;
• Lead lightweight, effective rituals with the squad (planning, review, retrospective) that increase velocity, not bureaucracy;
• Monitor delivery progress in real time, identify blockers and remove them before they impact committed deadlines;
• Ensure clarity of role, expectations, and priority for each squad member — zero ambiguity in responsibility;
• Manage individual performance with continuous feedback, public recognition of strong deliveries, and direct conversations when necessary.
• Analytical Intelligence and Use of AI
• Lead strategic analyses using generative AI and data as the primary inputs for any client recommendation;
• Build and present executive briefings with scenarios, recommendations, and financial impact — at least monthly for the board;
• Ensure 100% of the squad’s deliveries are data-backed and have demonstrable ROI;
• Use AI to optimize management itself: automate status reports, synthesize meetings, and analyze portfolio risks.
• Results and Governance
• Be directly accountable for internal client NPS, the squad’s on-time delivery, and performance KPIs of the channels under your management;
• Build and monitor a roadmap of initiatives that impact P&L, reporting progress in biweekly cycles to the board;
• Maintain full visibility over the portfolio: what is in progress, what is at risk, what requires decisions — no surprises for anyone.

• Responsible for developing the entire project lifecycle: initiation, planning, execution, control and monitoring of projects/organizational demands that involve strategies to improve customer service and address company needs.
• Lead and manage service projects, performing all project control and monitoring, as well as managing all communication with stakeholders.
• Open and monitor requests for call center infrastructure.
• Lead and oversee the implementation of project technical infrastructure.
• Direct and track the full chain of requests to IT.
• Prepare RFPs with the requesting areas and follow the negotiation and procurement process.
• Monitor projects with IT, controlling the demand chain with scope, schedules and financial oversight.
• Apply project management techniques to ensure effective project delivery.

Mid-level Project Analyst

Backend Engineer

• Serve as the technical reference for the technology team, influencing Dev, BI, and QA teams horizontally. Lead by technical example, through delivery quality and the dissemination of best practices.
• Guide the understanding of requests from internal clients, responsible for effort estimation and distribution of tasks according to each squad member's technical profile.
• Actively contribute with code (~50% of the time), working on development and evolution of solutions. Participate in architecture decisions and guide the team's technical choices.
• Define and review technical standards and coding best practices. Identify technical debt and propose continuous improvement initiatives.
• Monitor technical progress of activities and flag impediments.
• Provide technical mentorship, supporting the individual growth of squad members and raising the team's collective technical level.
• Support the technical onboarding of new members. Promote a culture of AI adoption within the team and lead initiatives for process automation and productivity gains.

Tech Lead, .NET

• Work on the development, evolution, and maintenance of conversational text (WhatsApp) and voice (IVR) bots, focusing on generative AI solutions and building intelligent conversational flows using LLMs integrated with messaging platforms and APIs;
• Interact directly with internal clients to understand requirements, propose technical solutions, and actively participate in squad refinement activities;
• Design conversation flows — text and voice — with a focus on user experience and alignment with business requirements;
• Integrate bots with APIs, legacy systems, and messaging platforms;
• Use AI tools to accelerate development and improve code quality, actively contributing to an AI adoption culture within the squad;
• Write and review automated tests, ensuring the quality and stability of deliveries;
• Document technical solutions and developed flows, keeping knowledge accessible to the team;
• Identify and propose technical and experience improvements for existing bots;
• Collaborate with the QA team during validation and acceptance of deliveries;
• Share technical knowledge with the team collaboratively, contributing to the squad's collective growth.

UX Designer

Project Manager

Mid-level Project Analyst

Tech Lead, .NET

Senior .NET Developer, Conversational AI