Mutant

QA Engineer

• Ensure the quality, reliability, and consistency of responses from LLM-based agents
• Design test strategies, validation automation, and monitoring for agent behavior
• Create test strategies for conversational agents based on LLMs
• Develop test scenarios to validate agent behavior
• Automate tests for prompts and model responses
• Identify hallucinations, inconsistencies, and inappropriate responses
• Create test datasets and regression test suites
• Validate adherence to guardrails and response policies
• Participate in quality reviews prior to deployment of new agent versions
• Work with technical teams to correct and improve agent behavior
• Monitor response quality in production

QA Analyst – Quality & AI Agents

Business Intelligence Developer

• Measure and monitor: Build and maintain dashboards and agent performance indicators.
• Track metrics such as containment/resolution rate, abandonment, fallback, escalation to human, latency, and response quality.
• Analyze conversations and interactions (voice and text) to identify patterns, recurring errors, and bottlenecks.
• Work on labeling and categorizing conversations (structured and unstructured data). Investigate root causes behind performance drops.
• Propose and prioritize: Generate actionable insights to evolve prompts, context, and the agents' knowledge base. Propose and prioritize improvement initiatives based on data, in collaboration with AI and Product teams.
• Validate impact: Monitor and measure the results of implemented changes, closing the loop between hypothesis and real impact.

Junior Data Analyst – BI

Full-stack Engineer

• Act as a Fullstack Mobile Software Architect: design and define the complete solution (mobile frontend with Angular/Ionic and BFF with Node.js/NestJS), translate business requirements into technical criteria, design patterns, technical implementations and break down User Stories into detailed tasks;
• Map and analyze the current project, identify technical debt and propose action plans to resolve it;
• Support developers in understanding the software architecture, aligning business rules, acceptance criteria, test scenarios and development requirements;
• Lead and guide technical discussions during refinement sessions, promoting clarity and alignment among team members;
• Ensure compliance with pre-defined cloud architecture requirements;
• Maintain an appropriate and sustainable documentation process for projects under your responsibility;
• Promote and enforce best practices for observability, testing, security and performance throughout the software lifecycle;
• Define and evolve communication patterns between the mobile app and the BFF, ensuring clear API contracts, versioning and efficient calls;
• Define and enforce the event tagging strategy for analytics, ensuring traceability, data quality and alignment with product and data teams.

Software Architect, Mobile

Product Designer

• This person will analyze, apply critical thinking, conceive, propose, design, and implement the optimal journey for the end customer, always focusing on the most critical problems and maintaining constant dialogue with peers (Project Managers, Developers, and Business Areas).
• Will work on studying and applying specific language, which varies per client and product, for conversational interfaces within the UX design workflow, interacting with clients, business teams, and technical teams.
• Design and propose interface architecture according to Mutant Methodology and market best practices.
• Develop functional prototypes: Sample Dialogs, Wireframes, etc.
• Will be involved in validation and monitoring of interface development alongside peers.
• Presentations for internal and external clients, benchmarking, heuristic evaluations, etc.
• Conduct usability testing, focus groups, etc.
• Functional specifications for the interface.
• Prepare reports based on evaluations, diagnostics, research and usability tests, and detailed reports of customer navigation and other monitoring KPIs.

UX Designer

Project Manager

• Strategic Partnership and Client Expectation Management
• Act as a senior Business Partner to VPs and directors of client areas, maintaining a proactive relationship agenda and biweekly alignment of priorities;
• Actively manage expectations: anticipate scope changes, communicate risks before they become surprises, and negotiate deadlines based on the squad’s real capacity;
• Translate business requests into concrete initiatives with KPIs, owners, and dates — never accept a vague request without a clear definition of success;
• Build trusting relationships based on consistent delivery and radical transparency, not on likeability.
• Squad and Demand Management
• Manage the area’s demand backlog: prioritize, sequence, and allocate team capacity according to business impact and strategic urgency;
• Lead lightweight, effective rituals with the squad (planning, review, retrospective) that increase velocity, not bureaucracy;
• Monitor delivery progress in real time, identify blockers and remove them before they impact committed deadlines;
• Ensure clarity of role, expectations, and priority for each squad member — zero ambiguity in responsibility;
• Manage individual performance with continuous feedback, public recognition of strong deliveries, and direct conversations when necessary.
• Analytical Intelligence and Use of AI
• Lead strategic analyses using generative AI and data as the primary inputs for any client recommendation;
• Build and present executive briefings with scenarios, recommendations, and financial impact — at least monthly for the board;
• Ensure 100% of the squad’s deliveries are data-backed and have demonstrable ROI;
• Use AI to optimize management itself: automate status reports, synthesize meetings, and analyze portfolio risks.
• Results and Governance
• Be directly accountable for internal client NPS, the squad’s on-time delivery, and performance KPIs of the channels under your management;
• Build and monitor a roadmap of initiatives that impact P&L, reporting progress in biweekly cycles to the board;
• Maintain full visibility over the portfolio: what is in progress, what is at risk, what requires decisions — no surprises for anyone.

• Responsible for developing the entire project lifecycle: initiation, planning, execution, control and monitoring of projects/organizational demands that involve strategies to improve customer service and address company needs.
• Lead and manage service projects, performing all project control and monitoring, as well as managing all communication with stakeholders.
• Open and monitor requests for call center infrastructure.
• Lead and oversee the implementation of project technical infrastructure.
• Direct and track the full chain of requests to IT.
• Prepare RFPs with the requesting areas and follow the negotiation and procurement process.
• Monitor projects with IT, controlling the demand chain with scope, schedules and financial oversight.
• Apply project management techniques to ensure effective project delivery.

QA Analyst – Quality & AI Agents

Junior Data Analyst – BI

Software Architect, Mobile

UX Designer

Project Manager

Mid-level Project Analyst