Mutant

Project Manager

• Lead and manage contact center projects, overseeing full project control and monitoring and managing all communication with stakeholders.
• Open and track requests for call center infrastructure.
• Lead and monitor the implementation of projects' technical infrastructure.
• Direct and track the end-to-end request chain for IT.
• Prepare RFPs with requesting departments and support the negotiation and procurement process.
• Coordinate projects with IT, managing the demand chain including scope, schedules, and financial control.
• Apply project management methodologies and techniques to ensure effective project delivery.

Customer Service Project Analyst

Scrum Master

• This professional will act as the Scrum facilitator for a development squad focused on apps and websites, ensuring cadence and quality in ceremonies (Planning, Daily, Refinement, Review, Retro) and continuous process improvement.
• Support the team in organizing work end-to-end, from discovery to delivery, promoting predictability of deliveries, dependency management and reduction of waste;
• Work in partnership with the Product Owner and Product leadership to improve the backlog, prioritization, definition of sprint goals and clarity of deliverables (e.g., well-written stories, objective acceptance criteria, Definition of Ready/Done);
• Lead and encourage practices to raise delivery quality and efficiency, focusing on: app/site stability and performance; reduction of bugs and rework; improvement of cycle time (lead time/cycle time); increased predictability and achievement of targets.
• Remove impediments and unblock the team on topics common to digital products, such as: API/back-end dependencies, security, infrastructure, analytics, design system and publication in app stores (App Store/Google Play); alignments with UX/UI, content, SEO and accessibility; release approvals and governance (change, compliance, LGPD);
• Support the evolution of release management practices, including deploy planning, release windows, rollbacks, versioning and stakeholder communication;
• Promote agile culture and engineering best practices together with Tech Lead and Chapter Leads (when applicable), encouraging: technical refinement, team agreements, and improvement of the DoD (tests, code review, observability, documentation);
• Manage stakeholders (Product, UX, Engineering, BI/Analytics, Marketing, Content, Operations), ensuring transparency, alignment and expectation management;
• Support the implementation and use of product and delivery metrics (e.g., throughput, lead time, burndown, defect rate, incidents, release stability), as well as digital indicators (e.g., conversion, crash rate, performance, Core Web Vitals, funnel).

Backend Engineer

• Work on frontend and backend development, participating in all phases of the application lifecycle.
• Develop web interfaces on the frontend with a focus on optimal user experience (UX) and implement layouts based on Figma designs.
• Design and implement scalable and secure backend solutions, ensuring efficient integration between systems and APIs.
• Actively participate in agile ceremonies, aligning business requirements with technical solutions.
• Demonstrate autonomy and decision-making capability when facing unforeseen issues, ensuring project progress.
• Maintain constant communication with partners, vendors, and internal teams to remove blockers and ensure continuous delivery.
• Apply observability practices, automated testing, security, and performance optimization throughout development.
• Contribute to a collaborative environment oriented toward results, innovation, and technical quality.

Customer Service Project Analyst

Scrum Master

Fullstack Developer, JavaScript, TypeScript, Node.js, React.js