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Mutant

Junior Data Analyst – BI

Mutant

Data Analyst measuring and improving performance of conversational agents using data insights. Collaborating with AI teams to enhance user experience through actionable metrics.

Posted 7/6/2026full-timeSão Paulo • 🇧🇷 BrazilJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Business Intelligence and Data Analytics, with a strong focus on SQL and dashboard creation. Proficient in analyzing conversational data and implementing improvements based on actionable insights.

Highest-signal resume keywords
Business IntelligenceData AnalyticsSQLConversational AnalyticsGenerative AI Tools

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
SQLDashboard CreationData AnalysisNLPText ClassificationPerformance Metrics TrackingRoot Cause AnalysisData VisualizationContinuous ImprovementPattern Recognition
Soft Skills
Analytical SkillsCuriosityCollaborationProblem-SolvingCommunication
Tools & Technologies
ChatGPTClaudeGeminiBI Tools
Industry Keywords
Customer ExperienceContact CentersUnstructured DataGenerative AILLMs

Tech Stack

Tools & technologies
SQL

About the role

Key responsibilities & impact
  • Measure and monitor: Build and maintain dashboards and agent performance indicators.
  • Track metrics such as containment/resolution rate, abandonment, fallback, escalation to human, latency, and response quality.
  • Analyze conversations and interactions (voice and text) to identify patterns, recurring errors, and bottlenecks.
  • Work on labeling and categorizing conversations (structured and unstructured data). Investigate root causes behind performance drops.
  • Propose and prioritize: Generate actionable insights to evolve prompts, context, and the agents' knowledge base. Propose and prioritize improvement initiatives based on data, in collaboration with AI and Product teams.
  • Validate impact: Monitor and measure the results of implemented changes, closing the loop between hypothesis and real impact.

Requirements

What you’ll need
  • Experience in Business Intelligence or Data Analytics
  • Hands-on SQL
  • Proficiency with at least one BI tool and dashboard creation
  • Strong analytical skills and a continuous improvement mindset — a curiosity to find the "why" behind the numbers
  • Comfortable using generative AI tools in day-to-day work (ChatGPT, Claude, Gemini)
  • Ability to work with large volumes of interactions/data
  • Experience analyzing chatbot or voicebot conversations (Conversational Analytics) — a plus
  • Background in Customer Experience or Contact Centers — a plus
  • Knowledge of Generative AI / LLMs applied to agents — a plus
  • Experience with unstructured data, NLP, or text classification — a plus

Benefits

Comp & perks
  • Health and dental insurance
  • Life insurance
  • Transportation allowance
  • Meal and food vouchers
  • Wellhub (Gympass)
  • Childcare allowance
  • Support for children with disabilities
  • Performance-based bonus
  • Birthday day off
  • Alelo Multibenefits
  • Allya — partnerships and discounts via the app
  • Pet health plan