Multnomah County

Chief Operating Officer

• Lead a group of SME’s in the design, testing and implementation of the One County Operating System (Strategic Planning system, Work Design system, Improvement system and Leadership Development system).
• Lead project teams in the analysis, mapping, and redesign of existing processes, applying Lean, Six Sigma, or other appropriate methodologies to improve efficiency, effectiveness, and quality.
• Gather and analyze quantitative and qualitative data to identify root causes of inefficiencies, bottlenecks, and service delivery challenges.
• Collaborate effectively with County departments, staff at all levels, and external stakeholders to understand operational needs, facilitate process improvement workshops, and build consensus on approaches and solutions.
• Guide teams through the implementation of process changes, providing training, coaching, and project management support to ensure successful adoption and sustainability.
• Develop and deliver training materials on process improvement methodologies, tools, and best practices to build capacity within the County.
• Support the Chief Strategy Officer, Deputy Chief Operating Officer, and Chief Operating Officer with Countywide priorities, including the development of a new strategic planning process.
• Contribute to the development and execution of the Multnomah County Strategic Plan by ensuring that process improvement initiatives support the county's overall goals and objectives.
• Recommend and assist in the design of countywide performance metrics, tied to the goals set in the strategic plan. Track and analyze key performance indicators (KPIs) to measure the success of process improvement initiatives, reporting on results to the Chief Strategy Officer and other County leadership.
• Other COO Team projects as assigned.

Continuous Improvement Manager