Adult Case Management Program Supervisor

Multnomah County

Adult Case Management Program Supervisor responsible for overseeing teams supporting clients with developmental disabilities in Oregon and Washington. Leading operations and quality assurance in a hybrid work environment.

Posted 6/25/2026full-timePortland • Oregon, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $85,774 - $131,454 per yearWebsite

About the role

Key responsibilities & impact

Assign work; establish work schedules and develop work procedures consistent with the county and department policy
Develop plans and procedures for achieving objectives and operational goals to ensure program goals and objectives are met and consistency is achieved; modify as necessary to meet changing conditions
Develop plans and procedures to assure that new and ongoing staff stay up-to-date on Developmental Disabilities programs.
Provide information, technical assistance and professional consultation for staff to assist and advise them with complex and difficult issues.
Convene regular section meetings to ensure the distribution and discussion of new state or county policy and budget and program updates; to provide a forum for staff feedback; training; and opportunities for team building
Convene regular meetings with Service Coordinators and lead workers to ensure that coordination of team and distribution of tasks to the work team is handled appropriately
Review and respond to customer and general public comments in a timely manner
Monitor staff performance to ensure program criteria, performance standards, and time-lines are met using various tools including conferring with staff, reports, data, client feedback, case reviews, and other information from the public and other sources.
Evaluate program systems, processes and procedures on an ongoing basis to explore opportunities to create efficiencies and improve quality.
Advise Program Manager 1 regarding at-risk client or crisis situations that engage them or other officials, and manage the situation and related communications until the matter is resolved
Identify service gaps and program needs in order to assist Program Manager 1 to engage in advocacy to develop and implement plans in development of criteria to evaluate needs of clients.
Liaison with community providers to assist clients with developmental disabilities to access services that meet their needs including educational, community based, residential and vocational programs/supports
Promote and foster a diverse workforce and discrimination/harassment-free workplace
Participate in IDDSD Manager meetings to bring forth case management issues, system analysis and planning. Take initiative toward participation in those meetings that will impact the future sustainability and progress of IDDSD.

Requirements

What you’ll need

A Bachelor’s degree or equivalent course work in a field related to management such as business or public administration, or a field related to developmental disabilities services may be substituted for up to three years required experience.
Five years of experience with staff supervision
Five years of experience in technical or professional level staff work related to developmental disabilities services.
Must pass a criminal background check

Benefits

Comp & perks

Health insurance
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

staff supervisionprogram evaluationcrisis managementdata analysisperformance monitoringprogram planningtechnical assistanceconsultationadvocacyservice coordination

Soft Skills

leadershipcommunicationteam buildingproblem-solvingorganizational skillsadaptabilityinterpersonal skillsfeedback facilitationconflict resolutiondiversity promotion

Certifications

Bachelor's degreecriminal background check